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February 2024 by Caleb Bullock
We had a great experience today. Ordered tires online and needed them mounted. We were told it may not get done today, which was fine, the car would be parked inside overnight. Luckily they were able to get it done within an hour and a half. No hassle, no upselling. Just honest, quick work for a nice price. Will definitely be back for my next set!
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February 2024 by Brian
I was quoted a lifetime alignment for 209.99 plus tax. When I picked up my vehicle the charge was 243.23- I asked why it was more, the counter guy said it was tax. I explained that tax was not that much on 209.99. He then said oh it is a shop charge, for supplies used. I asked what supplies were used in an alignment? He said that’s just something we add to all of our jobs. If it’s an extra added charge to every job, then it should be sold as that. It is not be a 209.99 alignment at that point. I feel like I was sold something on the pretense of it being cheaper than I was going to be charged. Highly unsatisfied with the lack of scruples in the shady pricing of this service. Give the accurate price up front- don’t add it on after the service is done like an extra tax.
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February 2024 by Dan Brown
Had tires put on and the next thing they were saying I needed shocks struts and other things done on my truck which was way over 2,000 dollars.took to another place and they stated the opposite.
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January 2024 by Kimberly Keagy
All your employees at your Greenville Ohio store are awesome. They are always friendly, helpful, understanding, honest, caring and very personable.
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September 2023 by Alma L Scott
My tire pressure light came on and I took it to Firestone and they were able to get my pressure light reset. Thank you Firestone
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September 2023 by Craig Wooten
They helped me get 2 new tires pretty quick.
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July 2023 by Esparks03
Awesome experience, very knowledgeable and friendly staff. I would definitely recommend for anyone looking too have some service done on there vehicle.
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July 2023 by Chris Shirley
Went to replace two tires and they refused unless we did all 4 new tires
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May 2023 by Matt Puccini (The Weekend DIY'er)
Great customer service and knowledge employees.
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March 2023 by Audrey Rardon
The service was quick and the price was fair.
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February 2023 by Jason Vlietstra
I had an alignment done here, they never told me the control arms hadn't been tightened. So the alignment fixed nothing and now my control arms are damaged and need replaced.
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December 2022 by Felisha
They went above & beyond to find the specific tires I wanted. I am from Indy but the Blizzaks could not be obtained anywhere in IN. This location found them & had them shipped to their location, when other locations just tried selling me other types of tires, not understanding my needs as someone who drive thousands of miles monthly for work. Huge thanks to the Firestone team for taking care of my car!
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July 2022 by Fletcher D.
After being a loyal customer, doing most oil changes, tire rotations and get my tires there my wife and I where laughed at as I was told to leave and my wife was told to never come back when they still owe us free tire for the life of out tires because I questioned why they could not take payment over the phone as the have one the past and they said couldn't take a payment over the unless I called their corporate headquarters and get permission to do so LMAO. So I was so mad I actually called the corporate line to ask about this payment problem and make a complaint. They offered me $100 then hung up the phone when I said I wasn't interested. What is going on here? Service was very slow took two days for a diagnostic that Dodge would have done in a couple hours max. Dodge will have to fix anyway because these boys bit off more than they can chew then gave me a bill for $500, then wouldn't except payment over the phone for the 500 for doing nothing. To top it all off they wrote a note on my wife's receipt that we aren't allowed to do business there when they owe us free tire rotations for the life of our $1000 tires we bought from them. It's a shame this Japanese company doesn't like hard earned american money! Beware of spending money there, it's a rip-off to spend that much and have absolutely zero customer service or quality control. Completely embarrassing
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July 2022 by Josh Coffey
4/18/22 just bought 2 tires from the tire band broke on both tires won't replace them because these tires they don't offer anymore. 255.00 down the drain. DON'T SAY YOU COVER SOMETHING WHEN YOU DONT
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July 2022 by Thruxus
$11 dollar AC fix. I didn't have a plug inserted all the way. Great service, thank you.
