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April 2023 by Scott Vanata
Very helpful and very nice people to talk to
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February 2023 by Christina Brown
This year was the first year that I have had issues with JH. I had to contact a supervisor to get my state return done. Can't ever reach anyone in the office
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February 2023 by Ray Vodden
Excellent service, great people skills. Been using them for years and will continue to use them.
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June 2022 by beth wilcox
My husband and I filed taxes with Jackson Hewitt this year. He had filed with Jackson Hewitt for years. We will not ever recommend this place to anyone or file with them again. We had to go through 5 appointments. Ranging from the office being locked and someone not showing up to do our taxes without communication to having to finish our taxes with another rep because the first did not know how to do our school taxes. After filing, we asked how we receive our federal check and we were told it would be sent in the mail. It's been over a month now and now they say that we were supposed to pick it up and it looks like it got sent back to the "bank". Nobody called us. We were told in the mail. Now we have no idea where our check is and the rep on the phone is new and will have to "try to figure it out." This experience has been sloppy and stressful for them to charge hundreds to file for us. No communication and lack of knowledge from a company who is dealing with OUR money looks BAD.
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June 2022 by Patty Jackson
Went to the office in Greenville, 0hio. Last day to file but they said they could do it. Was in there 3 times that day. Went back at 3:00. Said they couldn't do the rental part and would have to send that section out to be done and would have to pay for an extension($95) Have tried to reach the Greenville office, left a messages several times with no reply. Could you get me some answers. Lady at office said it would be done within a week.
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April 2022 by Jordann Bannon
Wouldn’t even give them a 1 star. Was told over the phone it would only cost us $180 to file our taxes, for them to charge us $500. Took 2.5hrs to file them due to the lady checking her phone and making personal phone calls. She also wouldn’t refile our amendment taxes and told us we have to take care of our state. Waste of money and time.
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March 2022 by Pete Brock
I figured I would share my experience with everyone here real quick, so I'm gonna keep it real short and sweet, first and foremost anyways...But I do want to thank the area manager, Jenny Massie, for guiding me and really helping me through the whole process of everything that she did, what I did, and what we both had to do to get my taxes done in the orderly fashion that we did get them done in and whatnot! Jenny Massie does her job just the way the job supposed to be ran and performed! So I wanna say thanks to everyone there at Jackson Hewitt for doing all that they did for me and all!
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March 2022 by Robert Kline
Jenny was the one that prepared my taxes that she did an amazing job! She helped me get my maximum return as well as answered all of my tough questions I would use her again and again. She is a true ambassador for Jackson Hewitt
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March 2022 by Kathy Caldwell
Jenny at the Greenville Ohio office was great. She was very knowledgeable about her job and answered all my questions no matter how silly they may have seemed. I highly recommend her and Jackson Hewitt.
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March 2022 by Amy Walser
Jenny Massie was very good and friendly. She fixed all the mistakes that were made by Jaime and got our taxes filed for us
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March 2022 by Anne-Marie Downing
I went through ALOT this year trying to get my taxes done, But Karen went out of her way to help me out!! She is very good & efficent at doing them.
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March 2022 by Gregory Barga
Jenny and Debbie you both were very friendly and knowledgeable and professional. I appreciated everything you did to make this a great experience. I will definitely come back next year Thanks Again .
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February 2022 by cory besecker
Jenny and debbie are the best
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January 2022 by Danielle Barr
Love working with Jackson Hewitt!! We’ve been doing our taxes with them for five years now, have never had a problem. The staff is always friendly, welcoming.
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May 2021 by Russell Clark
Great service
