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December 2023 by Macee D.
I dropped off two necklaces literally a year ago today to be fixed. They told me it would take a couple of weeks and they would call me when they were ready to be picked up. Every time I try to call they say they are busy with a customer, take my phone number, say they will call me back, and never do. I've had other family members drop off jewelry or clocks to be fixed and they always take a ridiculously long time to get anything done. Friendly service but definitely would not recommend, don't waste your time and money. Would give 0 stars if I could.
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July 2023 by Gail Wolf
We stopped in to get my new ring sized and they noticed my engagement ring was missing a diamond, after 50 years of wearing the grommets were damaged. My husband asked them to fix it and the results were spectacular. They look brand new.
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June 2023 by Barbara Foster
Took my wedding rings there to be resized since I hadn't worn them in a very long time. They did an excellent job! My rings looked brand new when I got them back!
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April 2023 by katherine champ
Beautiful jewelry and Michael can fix or make anything. Great people and very friendly atmosphere. My first pick for to fix or buy a clock or jewelry
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March 2023 by Alysa Collins
This shop has a wonderful assortment of jewelry and clocks. So many beautiful things both antiques and modern. Service can't be beat. The owner does repairs and reconditioning himself and has a vast amount of knowledge of all the things he carries in the store. My family has been coming here for as long as I can remember. Check out the preserved roses. Real live roses made to last forever.
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March 2023 by Carissima Vecera-Rapier
I love this little hometown Jewelry store! Over the years I have purchased many quality items here! Great customer service! If you have not checked out this store you really need to!
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February 2023 by Megan
I went to Michael’s when I was visiting my Grandma in Ohio recently and it was such a lovely experience. The staff were helpful, friendly, personable and knowledgeable. They were patient as I picked out several gold chain necklaces, all of which are amazing quality. They even ordered in a necklace for me in the length that I wanted, and were super communicative throughout the process. I’ll be back next time I’m in town, highly recommend them for fine jewelry!
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February 2023 by Jeffrey Smith
I took a coocoo clock there around 7or 8 years ago to have it fixed . Never got it back everytime I called, I was told something else was wrong . It was from a dear friend who past away and I wanted it fixed now I have nothing from my friend guess they kept it or sold it . I will never go there again and I will tell everyone NOT to go there . Thanks for nothing .
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February 2023 by Frank Jones
Staff are great and fair prices I sale all my gold and silver here
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January 2023 by Amanda Dobbs
I went in to ask for expertise about something and just the helpfulness and knowledge of all in there was unreal. Thank you. I came back a week later to get a beautiful birthstone necklace that was priced great for my 19 year old daughter. Again I was helped by a young lady so kind it felt like I knew her my whole life. Just the experience that one day brought me back. It makes it a business a person can't wait to give money to! I can't wait to give her her birthstone angel today. Thanks again.
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January 2023 by Jaclyn K Thompson
I went in to ask for expertise about something and just the helpfulness and knowledge of all in there was unreal. Thank you. I came back a week later to get a beautiful birthstone necklace that was priced great for my 19 year old daughter. Again I was helped by a young lady so kind it felt like I knew her my whole life. Just the experience that one day brought me back. It makes it a business a person can't wait to give money to! I can't wait to give her her birthstone angel today. Thanks again.
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December 2022 by Life Madison
I went in to ask for expertise about something and just the helpfulness and knowledge of all in there was unreal. Thank you. I came back a week later to get a beautiful birthstone necklace that was priced great for my 19 year old daughter. Again I was helped by a young lady so kind it felt like I knew her my whole life. Just the experience that one day brought me back. It makes it a business a person can't wait to give money to! I can't wait to give her her birthstone angel today. Thanks again.
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February 2021 by Jake Schneider
Great place to get a clock, watch, or other jewelry. They are great at helping pickout a nice clock or to give specs. They are also a Bulova dealer and can order about anything from Bulova's catalog. They have a fine collection of Coocoo clocks, grandfather clocks, and a nice selection of wristwatches. They also carry a wide variety of watch straps, most are of spiedel branding but if you need a twist-o-flex or a quick leather strap they have a nice selection to choose from.I do not recommend that you get anything serviced by them, I dropped off my 1958 Dress Omega Seamaster for repairs (stem with crown came out of movement due to rust) December 20, I understand the holidays are busy especially with covid and such so I wasn't to worried till around a month later I called checking to see how it was they said, " It was on the work bench" ok great. A couple weeks roll by still no word so I stop by to see what's going on, once again "it's on the work bench" and they said it should be looked at by next week. So i call exactly one week later (Friday Feb 12). I call, they take my info then I'm expecting a call back with a update, nothing, I call the next week (Friday Feb 19) to see about how it went being "Looked at" but no update, I picked up my watch February 20 still in disrepair. Sidenote: I was not told by anyone how long it would take to repair my watch.In conclusion, I recommend Michaels for anything clock, watch, and jewelry purchases, but do not recommend them for repairs as the communications need improvement.
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January 2021 by Cathy Francis
We were blessed to become engaged today. The store help was exceptional and knowledgeable. We are beyond pleased with our service. Im over the moon with my gorgeous ring!!
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October 2020 by Michael Kiser
In response to the review below, if I recall correctly the gentleman purchased the clock on ebay and brought it in to my store with a problem of not running. At the time he was standing here, right away I noticed an adjustment that was needed. I asked him to leave the clock over night so I could see how it would perform after the adjustment. The following day, the clock was running, but it was running several hours fast. (a whole new problem) This problem required a new part with daily adjustments from us. I went ahead and put the new part in it. At this point we started receiving phone calls from his wife, and then from his wife and himself until she showed up and stated with attitude, "she was going to pick the clock up and take it somewhere else." At this point I had the clock running 2 minutes fast (almost finished). It was a total of 6 days with a cost of $35.00!! The day she picked the clock up, she stated "her husband had purchased it for her for their wedding anniversary and that she didn't care if it ran or not, that he wanted it to run." This was approximately a 100 year old clock (we are not replacing circuit boards).The frustrations of dealing with problems and demands. I truly sympathize with all professional service oriented businesses in todays society!
