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January 2024 by Gwendolyn J.
I have been a loyal customer of Furniture Fair for many years until my most recent purchase. I purchased a lift chair that costs over $1,000. After about 1 1/2 years, the chair stopped working. I purchased the extended warranty, but the company that Furniture Fair uses to service the chair is backlogged and cannot even give me an appointment until February. That means that my elderly mom as to wait about 6 weeks before a technician can even LOOK at the chair and that does not mean the chair will be repaired after waiting this long for a technician. When I called Furniture Fair, the salesperson said the chair was over 2 years old. Just because it was is 2024 and the chair was purchased in 2022, does not mean it is 2 years old. We have had the chair for about 1 1/2 years. The quality of the chair is poor and the repair company that Furniture Fair uses is poor. I informed the salesperson that I would not shop there again. I had been a loyal customer for over 20 years, and the way I was treated is very poor customer service and poor quality of furniture sold.
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October 2023 by Matt Cutter
Had a great buying experience with Thaddeus at the Colerain Ave location. I would mention what I was looking for, and he seemed to know every piece of furniture in the huge store. He was also great about finding the items that were on clearance to get my bottom line minimized. Very good experience here and the furniture is great quality.
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October 2023 by Richard Schrenker
Salesman Mike Kuhn was great! Very helpful, answered all of our questions, and made the purchasing decision very easy. Really appreciate his knowledge and professionalism
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October 2023 by cathy wasson
Mike is awesome! No pressure and was very patient while I made up my mind on a new mattress. I will recommend him to anyone I know looking for furniture!
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October 2023 by Debby Scheid
The sales rep Mike Kuhn at Furniture Fair Colerain is super friendly and has been very helpful everytime I shop there!! I recommend that you ask for MAGIC MIKE when you shop there!
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October 2023 by Melissa Fuchs
Mike Kuhn ( Magic Mike) was a gem. He was so nice, knowledgeable and not pushy.He helped my husband and I decide if the sofa was to large for our entry way but helping us take measurements and look at drawings my husband produced. I would suggest him to anyone. Very satisfied with his service!!!
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October 2023 by Kathie
I needed a guest room bed and mattress and was hoping to find a night stand and dresser (if possible )that fit my budget. I worked with Ron who helped find something that fit our needs and looks fantastic! Best of all everything was within my budget. I will definitely go back!
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September 2023 by Dawne Bretnitz
Our experience with Mike was very positive. No pressure to buy the same day as looking to find the furniture that we wanted for our home. Mike took his time, very informative, very organized and in the end great follow through to share what we picked out that day. We went back a week later and orderder our furniture. Mike worked with our timeframe that we could meet and stayed past his check out time for the day to ensure we had what was needed. Very happy with the customer service provided with our experience. I highly recommend if your looking for furniture go on a day that Mike is working, you will not be disappointed in your experience.
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September 2023 by Erica Brewer
I came into the store this weekend and was greeted by Steve Moody. I made sure to mention my concern with the width of my door frame and Steve made sure to measure every sofa I was interested in to ensure it would fit through the door. Steve was a pleasure to work with. I would absolutely recommend him!What really sealed the deal was the delivery team! They were super professional and from overhearing them talking, they had excellent team communication. There were 4 gentlemen (Frankie, Julius, I didn't catch the name of the other two). I am highly impressed and satisfied with my entire experience!
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September 2023 by Sherry H
Had another wonderful experience at furniture fair. Was able to do the transaction in a nice comfy chair while Magic Mike helped give us all the information to complete our purchase. Thanks again for your wonderful furniture. The desk fit perfectly!
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August 2023 by Martha Ihle
Mike was great to work with. Very attentive as we chose a recliner for my mother in law. We will definaly be back again to see him if the need arises!
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August 2023 by Cheryl Yager
I love dealing with Mike Kuhn at furniture fair he is always very kind and knowledgeable about what I need. Took me right to what I was looking for. Thank you so much Mike
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August 2023 by Katie Banner
Mike Kuhn (Magic Mike) took very good care of my fiance and I on our visit. He was very knowledgeable and personable, and he was willing to work with us on our budget. He alone gained the 5 star review, but the quality of the items we bought sealed that rating in. We bought a fantastic bedroom set and mattress, and we can't wait to be able to sleep on it. It was incredibly comfortable and visually pleasing. Great experience overall!
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July 2023 by Karen Longbo
Ron Ammon was very helpful explaining info as I was testing mattresses for comfort and I feel I made a good choice! He assisted as I looked at other furniture. I highly recommend Ron if you’re shopping at Furniture Fair!
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June 2023 by John Jacob Jingleheimer Schmidt
Excellent experience. Salesman Mike Kuhn went the extra mile for me. I was in a jam, coming up to my moving date and getting screwed over by a different furniture company. Mike told me he would help with my time constraints, we whipped together a nice little furniture package for my new place. Thank you Mike! Also the delivery crew was obviously the A Team, very professional and competent. I would highly recommend shopping at Furniture Fair Colerain store.