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March 2024 by Niki Hudnall
Banefield hospital is amazing. Staff is super friendly and treats the pets n owners with respect. My dog rocky loves going there. I would definitely recommend. They have great wellness plans.
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March 2024 by Caitlyn Stephens
I've never been here, but I talked to someone who has and said it's a good place
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December 2023 by Couture Bleu
I'm giving up on trying to patronize this company. They literally never have anyone available for any service. When I call for an appointment, I always get put on hold - a call that's always dropped or left on hold. Worst I've ever seen. It's horrible. EDIT: I am a plan member (and it's "Couture"), but I'mnever wasting that money on Banfieldagain! I DO NOT HAVE SOCIAL MEDIA!! ONLINE ADVICE DOES ME NO GOOD FOR GETTING MY DOGS' INCHES-LONG NAILS TRIMMED AND TREATING ONE FOR A RECURRING BLADDER INFECTION!!!!
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December 2023 by Dan Sliemers
Took our puppies in for their comprehensive appointment and teeth cleaning.
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September 2023 by Stephanie Larson
The vet techs at the front desk were nice but they did not change out the blanket on the exam table between patients and I'm fairly certian my cat got lice from it. He didnt have it when we went to his appointment but three weeks later when i took him elsewhere to be fixed he did. They also would not allow a refill on the flea meds they prescribed from PetRX without a second ($64) office visit. Will not be going back.
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August 2023 by Maid EZ C.
The Aurora location was the absolute vet experience I've ever had (and they told me my 16 year old dog was dying of kidney failure). They were patient and thorough and beyond comforting. They treated him like he was there own. I really can't begin to express how much it meant to me.
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August 2023 by Timothy C.
We are so happy to have found our Hazel such and amazing Vet Dr.Toni Franken and her team are the most genuine,experienced and caring individuals that I could EVER ask to care for our daughter (Hazel) in her time of need. NOBODY should say anything bad about this team and if they do something is wrong with the owners. Thank you so much to the Banfield Team!!! You are now family!
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August 2023 by H L.
They misquoted the pricing several times. They did not update my dog's vaccine records correctly even though they were provided with a faxed copy. They then tried to give him a vaccine he had just received and was not due for. I explained this to them and they are still not updated. They prescribed a sedative for me to administer at home prior to his follow up appointment and explained that it would allow them to perform a needle biopsy on his toe. This was after much discussion and back and forth over the pricing and procedure. Only for me to show up for the follow up appointment with my dog sedated and them to tell me that no, they would have to sedate him and now it would be a punch biopsy not a needle. That jumped the price up by over $1,000.00!!! They then tried to up sell me to their ridiculous annual plan. They also didn't even ask about his other issues including one they had prescribed medication to fight an infection on a totally different area of his other foot. Didn't even look at it. I have received better care at Capital City Spay and Neuter Clinic.
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August 2023 by Onda Fogle
Dr Toni was great. But the man nurse was trying to cut Daisy toenails two at a time. He snatched her up took her out of the room cut her toenails a few to the quick where they were bleeding. He abused and terrorized Daisy she was shaking all the way home and still a little scared. Mean man nurse. I reported it but nothing was done about it. No return phone call nothing.
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July 2023 by Lee Anthony Rood (Tony)
I really like the care and attention that we have received from Doctor Toni! She is caring and never makes us feel hurried! Shee always provides the best care possible!
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May 2023 by Tracy P.
We are blessed that we found Gus such great vets and staff at Banfield on Stringtown Road. Gus gets so excited when he goes in to see all his favorite staff. They take such great care of him. They take their time explaining everything and help us make the best decisions and care for Gus.GUS LOVES BANFIELD!!!
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April 2023 by Janene Lyman
I just want to start off by saying every since I’ve had my seven year old Yorky. he’s always been with a banfield team whether it was the east side to the west side. I was taking my Yorky to the Banfield in Southwest Columbus off of Hilliard Rome Road. The other day I switched him to the Banfield Petsmart in Grove city just with the drop off was a total 360 from the southwest Banfield they took us into a room. They went over everything that they were going to do, they asked if we had any questions before we left him I received three phone calls while he was in their care just to keep me updated. I am very pleased and satisfied with the staff at the grove city Banfield I recommend choosing them as your veterinarian! ⭐️⭐️⭐️⭐️⭐️
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March 2023 by Casey V.
they are excellent! my dog loves going to the vet. the vets always take the extra time to explain the process, prescriptions, and genuinely love your dog like it's their own. I recently moved 45 minutes away but with the care they give my dog I do not want to move vets so I'm continuing to stay here!
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March 2023 by yvonne chavez
I feel my concerns are always listened to when it comes to my pets health. Everyone is so nice from reception to nurses to doctors! Gregory was very thorough with explaining the care plans and any additional questions I had for my pittie. Gregory made my pets experience very positive by offering him treats and pets. They were very accommodating with his aggression towards other dogs and Gregory even walked me out of the building to ensure I didn’t have any confrontation with other pets so other clients/ shoppers had a safe and fun experience! Would recommend this service to others (:
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February 2023 by Randi Smith
They are always friendly and take great care of my many pets.