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November 2023 by Tracy Masters
These guys are great! They took very good care of me and the car. Great communication throughout the repair process and reasonably priced! I'll definitely be back!
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October 2023 by Jared Shafer
I had issues with an inspection that was done on my car from the previous manager at Bill’s. The new manager Charles brought me back in and really went over and beyond for me! Bill’s has my business in the future as long as they have great customer service that Charles provides.Services: Auto engine diagnostic
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October 2023 by Rocco L.
Paid $170 for this place to do absolutely no inspection on my vehicle except what they felt while driving the vehicle, which wasn't accurate either. Their mechanics are a joke and need retrained. These mechanics apparently think they are better than they actually are. Very upset with my experience at this place. It's apparently not always better to go local.
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September 2023 by Adam The Computer Guy
Impressed by the care taken with my vehicle. Work was performed on-time and Nick was easy to work with.Service: Oil change
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September 2023 by Kenton M.
Upon picking up my van, they were very apologetic stated they didn't charge for they could've , also informed me that my oil change would be free. I feel I would give them another chance.
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August 2023 by Kellie Michelle
The reply/response below to my review is a LIE... My vehicle is NOT fixed/repaired. 08/09/23. And no acknowledgement about my radio and how everyone walked out and left on Friday and didn't come to check. So now I have two issues that need taken care of. 08/09/23. This establishment is a joke.I do not recommend. I will not return to this establishment. Such a disappoint especially after this place was highly recommended. After having my car for a week and wanted to keep it longer it still isn't repaired. I will be taking it to the Honda dealer directly. After telling them I NEED MY CAR and I couldn't wait another day. I walk to pick it up on Friday right before closing. I brought my car in for windshield wiper switch repair/replace. I get in my car to leave and my radio no longer works. No radio, Bluetooth or Aux cord. I go in to tell Zach and he looks at me like a deer in headlights. He goes back into the garage I assumed to talk to the mechanics. I return back to my car to wait for someone to come take a look. And I watch each employee in that building leave and go home for the weekend. No one ever came to check with me and look into why it wasn't working.I needed a wiper switch repair and now I have another issue.AWFUL , INCONSIDERATE, INCONSISTENT experience. Thanks for nothing!
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July 2023 by Vern F.
Overcharged me by over 2,500$ if not more! Convinced me things were worse then actually were! Blamed my car dealers shop that they would do it right! Saud my tranny was shot needed replaced or sue the car lot after I put over 7,500$ in my car after only 2 weeks! Let me walk home 6 times and there with a broken foot my wife a broken back even in rain snow wind 100°+ weather without offering a ride home! Staff would have conversation one day forget the very next! Call me by the wring mane CONSTANTLY! Tried getting me to fiance everything with them or their affiliates! No free towes or rides from Bantry Way gated community! Just FN horrible!!!! Tranny still running amazing and strong btw!!!!!! Absolutely no problems at all!!!! Contact me personally at
[email protected] and I'll discuss it and my experience on a more personal detailed level.
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July 2023 by Terry C.
Customer service seemed pretty good as far as being welcoming and friendly other than that I can not recommend this shop. I called about an issue my car was experiencing and was told great we can help you with that so I took it in after an hour of diagnosing I was called to the back to look at my car with the mech. He stated he could find absolutely nothing wrong with my vehicle and that I should just continue driving the car and bring it back when the issue got worse....I've got white smoke coming from my exhaust...that's a major red flag and was shocked to be told he recommended I get nothing done to my car. He did state that in the future I should consider replacing the turbo but he didn't think it was needed so I asked for a quote on that for the future because the mech was pretty firm on saying nothing was wrong with the car. After I got the quote I called around only to find out bills was quoted double what everyone else quoted for the same work it was even more than double what the manufacturer dealership quoted me. You would be better off going to a dealer service center where they're experts on your vehicle and everything is half the cost! Bills charges almost 200 after tax for 1 hour of diagnostics...it's 140 at your local dealer remember that.Update- Car went into the dealership and they resolved smoking issue within a hour informed me of the problem and fixed it..they also went over how much I COULD HAVE DAMAGED MY MOTOR IF I HAD CONTINUED TO DRIVE WITH THE ISSUE.
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June 2023 by Patty Kelly
I've been taking my car to Bill's on Broadway instead of going to the dealer for both general maintenance and when I have specific issues and have always been pleased with the work they've done. They're always friendly, professional and keep my car in great condition. They know their business and always explain what they've diagnosed and advise what's need and when it needs to be done.I've never been disappointed in their service. Thanks to all at Billl's on Broadway!Services: General repairs & maintenance
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May 2023 by Jordan Buchanan
Went to Bill’s for a diagnostic since experiencing loud noises on the rear right side of my car when going over bumps. I also shared that my tire pressure sensor wasn’t functioning. I was quoted just over 1,000 dollars for shocks, the tire pressure sensor replacement, a serpentine belt with “big chunks missing” and “oil leaking all over the vehicle.” I was offered a dye service that would be able to identify where the leak was coming from for an additional 90 something bucks. Pictures were taken of the sensor light and of the oil leaks that weren’t visible in the photo. The price wasn’t all that outlandish, but what deterred me from the business especially was the difficulty in having my vehicle returned to me. “Well Jordan let’s see if we can work something out. We have financing available.” “Well Jordan the main thing is that the shocks and the serpentine belt that need fixed.” I still rejected the services due to wanting to discover other options. “Well Jordan let me put you on hold.”“Okay Jordan I can have your car ready first thing in the morning.” I was previously told I would have my car returned the same day. I really need my car back tonight, I said. “Well Jordan, I have cars in front of you I would have to move so I can have it for you first thing tomorrow.” I need my car tonight for work, I said. “My team member can pick you up in the morning and provide transport.” I’m not comfortable with a stranger coming to my home. I need my vehicle. “Okay Jordan I’ll have you vehicle ready for you this evening.” So there’s that.The saga continues: my neighbor checked out my car and reported that there is no oil leak and the serp belt is fine.Long story short: They will be polite to you and make sure to address you by name, allow you to pay over a portal and send you pictures, and keep you updated, but they will list as many things as possible to add to your bill and they will push back if you decline their service.
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May 2023 by rick parise
Great service and great prices. Very friendly staff. Bill's will be my go to place for all my car needs. I would definitely recommend.
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April 2023 by Jade Stephenson
To start, customer service here is excellent! Zach is very polite and kind. He was very thorough in explaining everything to me. They provided pictures and a very detailed report, which was VERY appreciated.I missed his name, but the man who looked over my car brought me out and showed me exactly what was wrong.As a women it’s hard to find a place that doesn’t treat you like you know nothing, but they all made me feel very comfortable and welcomed.The lobby is nice and accommodating. I’d give 5 stars just for the snacks alone! LolDefinitely glad I found this place and will be a returning customer!Krinda StephensonBuick Enclave
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April 2023 by Demetrius Mayhem
I went to one shop and was told I needed a whole new engine, brought it to Bill's and was told I just needed a Timing Chain and suspension work. My car sounds and drives like it's brand new again. Thank you so muchServices: General repairs & maintenance
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February 2023 by Debbie Nichols
The folks at Bill's went to great lengths to get my repairs pushed thru with my warranty company .. i truly appreciate you.. I will definitely go backServices: Air & cabin filter replacement
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February 2023 by Hayden Lowe
The short version: I would recommend against using Bill's on Broadway because of high prices, lacking quality of work, and poor business practices.The long version: Genuinely nice people, but I would recommend strongly against using them for any vehicle maintenance or repair. Prices are much higher than what you would find at most places, and the accuracy of their work is below average in my experience. Spent close to $2,500 in two years of taking my vehicles there, so I have quite a bit of experience to speak to.Recently decided I wouldn't go back due to their unwillingness to honor a warranty. Had my break pads, rotors, and calipers replaced in February of 2022. In the year that followed, I drove just over 4,000 miles. I noticed some uneven tire wear on the front left tire and kept hearing some noises that concerned me, none of which was happening before. I took my truck back to have them repair, but they were unwilling.All I wanted was for them to honor their warranty, but they instead performed an inspection of the truck (which they wanted to charge me $91 for) and told me there was close to $3,000 of repairs that were needed. While noting the brakes were part of the problem, they said that fell outside of warranty because of these other issues they had now found. Coincidentally they had performed the same inspection in February of 2022 and had not noted the problems they were now claiming existed.The entire experience left a bad taste in my mouth. I wouldn't label them as dishonest, but it certainly seemed like they weren't honoring their word.Services: Electrical repair
