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March 2024 by Charles Oxner
Staff is very accommodating. Love the gym and free laundry machines. Great little store to get things without having to leave. My regular hotel when in Columbus Ohio.
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January 2024 by Jennifer Brokaw
Very nice place , decorated beautifully for the holidays , clean , quiet , nice breakfast , staff very friendly. Definitely will be staying again. Would recommend to others !
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December 2023 by jacob porter
Laundry is free - but the limited coffee from the little machine is terrible.
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November 2023 by Emily Jougras
We stayed at this property for a wedding.the staff at the front desk were unpleasant and not friendly in the least bit. The room was below average . The toilet wouldn’t flush right, kind of old and run down but it was a place to sleep for a night. When we got home and unpacked our suitcase, I realized we had left my daughters sound machine. I immediately called and spoke to the evening manager. They said nothing was turned into lost and found but I should call back in the morning to speak with the daytime manager who manages house keeping. When I called the manager said nothing was turned in. He refused to check the room for me. It was a hatch sound machine that retails close to 90 dollars. The housekeeper stole my machine and didn’t turn it in. Be careful where you stay and what you leave behind in your room.
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October 2023 by Melissa Ott
Smears, splatters and stains all over the walls - Gross. Online pictures do not represent the outdated rooms. I felt like I was in a Motel 8. No light working in the bathroom. Door knob not working from inside the bathroom so you are locked in and have to call Someone to rescue you. Incompetent front desk could not figure out how to run a credit card. Next morning at 7 am no one to be found for front desk. Then when I found them and they figured out how to run a card, charged me twice. Still dealing with this issue. The hotel calls me to get my card number again to remove the charge. I am absolutely not providing my card # over the phone to this incompetent hotel. We cancelled our second night and went to a Marriott property. The staff there was delightful and easy, room was spotless, and nothing was in disrepair like this place. Even got a free breakfast for a better price than this place! We will never be back to a Candlewood suites hotel, ever.
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August 2023 by CJ B
Checked in with no issue, desk rep was nice. Treats for your four legged family and waters. Room was clean, beds and pillows comfortable. TV a bit small. Big fridge though, and would be comfortable for an extended stay. We used the hanger trick to keep our drapes pulled tight, and it worked! I put a 4 instead of 5 because there was hair on my towel and it took a bit to check out. And we didn't get the receipt emailed to us as we'd asked, luckily we stuck around for the hard copy needed for the travel report.
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August 2023 by Matthew Duff
I travel to Columbus regularly for work. I unfortunately stayed at this hotel a few weeks ago. This is really a GROSS hotel. Overall its not clean. My room smelled like cig smoke. I asked the hotel staff to clean my room while I was gone one day. They of course did not. Asked front desk guy about it and he got really rude with me. They also told me they would give me 5000 IHG points to make up for it, which they never did. DO YOURSELF A FAVOR AND STAY AWAY! Columbus is a big place and there are plenty of other better places to stay.Rooms: Rooms smell like smoke. Carpet is sticky.
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July 2023 by Jon M.
SERVICECheckin was a bit slow & required filling out a lot of paperwork despite booking 3rd party.Staff seem very down to earth & friendly. Housekeeping starts dreadfully early, so put up a do not disturb ASAP.Self parking is available.Late checkout was offered (1hr).ROOMThings you'll like:Full Kitchenette: mini stove, dishwasher, microwave, and full fridge + freezer.Blackout drapesHuge desk space for work with ergonomic chair.Not so good...:AC control is odd/broken: I turned it off via the wall thermostat before bed & awoke to it running again.BATHThe bathroom sink installation is haphazardly done (not stable) & no hot water (ran for 6 minutes straight with no change in temp).Average water pressure.Dove professional series bath products prestocked. TV39" LG Flat screen with basic programming.Position of the TV is very odd and ineffective with the size + mount type being used.Wi-Fi Complimentary unencrypted Wi-Fi available behind web portal. Stable signal strength throughout the room21-44 Mbps down 17-36 Mbps upAverage Latency: 33.69msAverage Jitter: 1.24msFor the price it's still very functional, spacious, and competitive.
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April 2023 by Rose McCullough
What can I say? Hmmm. Had a reservation for 4 but had enough towels for 2. When we asked for more towels, we were told there weren't any more clean towels and it would take an hour. ?I had to ask for toilet paper several times..No one ever came to clean the room or change the linen. ?The location was great as there are a lot of restaurants in the area.
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April 2023 by Bruce Hester
They only clean your room one time for a two-week stay which Is not enough. Most of the staff is amazing other than one guy that works at night. He is rudd and more worried about watching movies on his phone.
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January 2023 by Tonya C
Nice place, common areas were clean and inviting. Rooms were spacious and clean. Didn’t realize when I booked that there was no breakfast offered but that’s on me.Staff was very nice. If it wasn’t for the no breakfast offered I would definitely stay here again!
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January 2023 by Sean Kroeber
I would give 5 stars but for a typical candelwood these rooms are alot smaller at least my room is and no
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December 2022 by Dee Riv
Our room smells like cigarette when we walked in. The room was not cleaned well and the bathroom and kitchen counters were sticky. So I had the clean with my own clorox wipes. The bedsheets feels like it wasn’t changed. It felt like there’s bedbugs in the bed since I was itchy and just didn’t pay attention since I was so tired. My sister was on the other floor and she had to request to change her room due to strong cigarette smokes from their room. My nephew and his wife was on the same floor as ours and they also smell cigarette smokes in the room from the previous renters. We checked out early this morning at 4am and no one was at the front desk. Had to leave cause my flight was early.
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October 2022 by Steve Babb
Nice friendly place. Even the dogs are ok. Staff is great, I like it here.
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September 2022 by LeeAnna McDaniel
We stayed for 15 nights while my husband was working in the area.First the good:The location is convenient to shopping, restaurants, putt putt (next door) movies, and 10 mins to downtown Columbus.The rooms and common areas were clean, has a substantial gym, rooms were spacious.The negatives:We reserved a king room but only queens were available when we checked in. We were told we would be moved as soon as a room opened up. I checked availability online daily and the website showed king rooms available. They told us every time we asked there was no availability but promised “we’ll move you tomorrow” every day.You have to specifically request your room to be cleaned. And they only have someone there to clean about 3 days a week so it’s roulette to actually get your room cleaned. Which was fine except when we needed fresh towels.The towels were trash. They were old, rough and thread bare. We used the same towels for two days and on the morning of the third day, we put our towels out for pick up while housekeeping was in the hall -they left them there all day/night. We left that morning and came back that evening and ask for fresh towels. The young man at the desk said “we’re out of clean towels. I guess people keep stealing them because this happens all the time”. I was not happy! We even looked in the gym to see if we could find fresh towels…none. We left to go get dinner and Two hours later, he called and told us to come down and get some towels. We got two. So I decided to go buy a set of towels so we could have clean ones every day.Candlewood is specifically for long term guests but They do not offer a long term rate. Only refund of sales tax after 30 days.The laundry room only had 2 out of the four washers that were operational and it was very difficult to find an empty washer. The laundry room was not cleaned regularly and it showed.The kitchen did not have cookware - pots and pans. I didn’t realize it until I had already prepped food to cook. Went down stairs to the borrow pantry and no pots or pans. Couldn’t find anyone at the front desk.The door to our room would not automatically lock when the door closed. We didn’t realize this until after we had been there for a week. We told them and it was two days before anyone even came to look at it and again…wouldn’t move us to a new room. They weren’t able to repair the door which pushed us to find a different place to stay.No breakfast or coffee offered.
