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February 2024 by Ronnie Hatcher
Quick and easy. Just the way I like it.
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February 2024 by Charlotte Short
Fast and professional.
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February 2024 by Joan Applegate
Wasn't there. Wasn't me
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January 2024 by Christopher Cirotto
This Firestone location on Stringtown Road in Grove City, Ohio... And specifically... Manager Aaron is Excellent. If you have an emergency automotive problem, with extra issues... Aaron is the guy to deal with. I definitely recommend giving Aaron the opportunity to help you. He helped me out the way the way that I wanted and needed. Hard to find these days... Believe me.
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January 2024 by Steve Hatcher
They replaced front pads & rotors under warranty at no charge due to squeaking even though I was one month past. Mileage was very low, I believe that may have been a factor.
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December 2023 by Lauren Paxton
I don’t write reviews often but am extremely pleased with my experience.Firstly Cody and Aaron were delightful, I mean they have really good customer service skills. They listened completely to my needs and didn’t treat me like I was stupid because I’m a girl.Second the price point is in the middle- which is expected. You trade money for convenience. I went with Firestone because it’s in the middle- it’s cheaper than the dealership and more expensive than a private garage. Their labor is average for the area and there really isn’t an exaggeration on labor times. I did price out all three options and went with Firestone because they had the quickest turn around time which is important to me during the holiday season. What my dealership said would take 2 weeks took two days at Firestone.
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December 2023 by JohnnaGCO
From the time I hear a voice on the phone at this Firestone to make an appointment until I sign completion paperwork, I feel my satisfaction is upmost on the staff's mind. Everyone is always pleasant, knowledgeable, professional, helpful, and accommodating. The service to me is beyond compare. I feel my 23 year old car is serviced as well as someone's Benz. It has more problems and is difficult with which to work. This does not deter the mechanics from giving it the best of care. My financial limitations are also understood and no pressure is applied to repair items that can wait a little longer. If I was asked how their service could be improved, I would not be able to think of a single thing. I highly recommend Grove City, Ohio's Firestone to anyone who wants the best in service. And the above review is supported by the fact I have been going there for almost 19 years.
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October 2023 by Nate Ran
Got me back on the road, which I appreciate, but their part markup % is astronomical. Some would say borderline criminal. At least twice the price of a dealership on expensive parts and 100x markup on the cheap stuff. Charge a diagnostic fee when not necessary. For example, $93 for a six dollar O-Ring. They wanted over $1700 for a fuel pump replacement. Overall, I would not choose a firestone ever again due to extreme price markups.
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September 2023 by Taeson Slane
They said I needed break fluid when I did not. It was less than half a centimeter below the full line.Of course they recommended 4 new tires when they have good tread and are pretty new, had a nail in the shoulder on one of them. Not the first time they tried to do work that was not needed. I recommend a second opinion or make them take pictures. By the way last time I spent 600$ and the problem still wasn't fixed, come to find out they replaced parts that did not need replaced. These guys will scam you if you let them.
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September 2023 by Ty Worlds
Got charged 900 dollars for a "throttle body kit" that cost 150 bucks new. Safe to say they take advantage of you here.
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August 2023 by Max Callahan
Just had an oil change done here. They were very nice and I was able to drop my car off and pick up without any problems. Even with an appointment scheduled it took 1.25 hrs for the oil change to get done though. I will probably just go to Valvoline or one of those Drive-In oil change places in the future.
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August 2023 by Margaret Cellar
There was an issue when they were replacing my tire, and they stayed late trying to get it to work. They couldn't get it, but they kept it over night and I came back and picked it up the next day. They were very kind.
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July 2023 by Kevin Tippins
Had my oil changed in less than an hour, friendly service.
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July 2023 by Matthew Robben
Malachi at Firestone literally saved a wedding day! We got a flat from the aggressive curbs in German village on a Saturday night. He got our family van on a rack and tire replaced by 10 am the next day. Our family were in tuxedos at the church by 3.
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July 2023 by Melanie Lara
Terrible place and disorganized. I went today just to get my car looked at and they said to come back in 30-45 min. I came back and they said they were full for the day and that I needed to schedule an appointment. I wasted 40 minutes going there today. I'll go spend thousands somewhere else.
