-
May 2023 by Ron M
I had an appointment for over a month at the Hilliard location to have my mother-in-laws dog sedated, groomed, shot of cytopoint and his anal gland expressed. They told me to have him there between 8:00 and 8:30 AM which I did. When I dropped him off, they said that he would be ready around 2:00 pm. unless I wanted to request getting him earlier. I asked them if they could have him done by 1:00 pm and she wrote it down on his paperwork and said that they would try! Mind you this is about 8:20AM when I dropped him off. The dog has been there for this exact treatment at least three times before without incident. Around 1:20 PM I received a call from the vet talking about possible risks in sedating him, and I pointed out that he's telling me that they haven't even started on the dog yet! I had to get up at the crack of dawn to get this dog there and at 1:20 pm your telling me you haven't even started! He was very defensive and said they were busy and had emergencies that day and a half a dozen excuses! Five hours the dog sat there without being seen and this vet was indignant with me being upset about this situation. He said I could just come get the dog and that he was done with it. I don't think it's being unreasonable to expect those services to be preformed under five hours time, after having this appointment a month in advance. Why did I have to have him there by eight thirty in the morning if they weren't even going to treat him until 1:20 in the afternoon? The vet was combative, rude and upset my wife and her mother! This whole issue was probably caused because they are overbooking there schedule. I would recommend taking your dog anywhere but there!
-
October 2020 by Beth Miller
She came out to the car to give me her evaluation of my puppy. Very friendly.
-
September 2019 by Anita Milner
They are very kind and caring to your pet. They have a great staff.
-
February 2019 by S L.
Took care of my boy's dew claw when he caught it while roughhousing with his brother. Wonderful experience, start to finish. We have tried Concord and Banfield since we adopted 2 litter mate rescues 2.5 years ago. Bren-Lorwill be our vet fur-ever
-
March 2018 by Tammy S.
We were three hours from home when we noticed our little Daisy had an ear infection. We didn't want to wait until Monday to have her seen, and were welcomed with open arms at Healthy Pets of Bren-Lor. The exam was very thorough and professional, and we were medicated and on our way in no time. If not for the three hour transit time to get here, we would definitely be back time and again!
