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February 2024 by Dave Pratt
Great employees. Always welcoming.
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January 2023 by Christine Seton
I have been banking with Heartland for many years, they have always been very accomadating, very nice customer service people
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September 2022 by Josh D.
To start, I would like to say that this was a good bank at one point in time, and I feel it's fair to give them credit for that, since I (like many) did not take the time to review it while the experience was a positive one.Now, let's talk about the present instead of the past. This bank has been going downhill at rapid pace over the past few years. When I say "this bank" I'm meaning the bank as a company, although the customer service has gone down as well. I have finally reached my last straw after looking at my account to find that they have taken $30 out of it for "service fees". To my knowledge There should not have been any- I make it a strong point to not have any accounts that charge them. That's not to say maybe a clause isn't buried somewhere, or more likely that they have taken it upon themselves to add it since I opened the account many years ago. But in any event, them reaching their hands in and taking my money is absolutely not acceptable, and has broken and trust and respect that I had left for them. Now as I said, that was the final straw that pushed me off the fence to make me actually start the process of closing and moving our families three savings accounts, checking account, and business account. That's not an easy task, and the reason why I delt with them through this point. But to give some insight into the other issues: during the PPP period, they were not only completely unhelpful but flat out rude. After two weeks of messing around with them and waiting for callbacks that never happened, I finally went to another bank for it. Another major issue was just a few months ago I needed to setup guardianship accounts for my kids. They again were extremely unhelpful, and apparently there is only 1 person in the entire company that can even set them up. Want to guess what that was like? Yeah, it was even worse. We, again, had to go to another bank and had the accounts opened for nearly a week before the heartland rep ever even called back. And then there is the day to day type issues that are just a frustrating headache, but I think you get the point.In short, I know I have written a lot so I'll conclude it with a TL;DR summary: bank used to be good, now it's like they're in a race to the bottom of the barrel with Chase. Don't let them take your money like they did mine, bank somewhere else.
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June 2022 by Curtis Hendricks
I understand it's a policy, but as a federally insured financial institution, I don't understand the unwillingness to help someone make change if they are not an account holder but are willing to let you examine the bill before making change to feel confident it is not counterfeit. Even offered my license so if something should happen they would know how to locate me. Either way, not a way to attract new customers. Instead I went across the street to KeyBank and they were more than happy to help.
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March 2022 by Michelle Meier
Heartland bank’s service providers have gone over and above to provide me and Way2Go Fitness excellent service. Natalie Belt, Josh McKee and Amy Gunn, along with the staff at the Grove City branch have all given us better than expected service. I have never experienced this level of customer service in a long time. I consider them the Chick-Fil-A of the banking world.
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March 2021 by Shane Dryden
As a professional who tries to give great customer service I like to acknowledge others when they go above and beyond and that is exactly what Ellen did for me at the Heartland Bank Grove City location. She gave top notch customer service with a smile on her face. Thank you Ellen and keep up the good work!
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March 2021 by Eagle Eyes
Waited for around 5 minutes there’s no customers inside. the lady was on the phone no one offer to help. That’s very rude and unprofessional behavior to leave customers waiting without helping them or talk to them. I will never come back to this location ever!Reply to your answer down:“The attitude towards your business is the key to success”What you saying down is true but you forgot to mention about the third of members. The Third of the Team as soon as I entered the service area walked away. Should have offered the help before walked away. It’s all Good. I just hope have treat your customers better.
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April 2017 by Mandy Molino
I love a hometown bank! Best bank in town!
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November 2016 by Todd Ruble
Great people and quick, honest service every time I've asked. Exactly what your bank should be. They do right by you, whether or not it's money making for them. They want you as a customer for the long haul.
