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January 2024 by david sheets
Room was never cleaned the 4 days I was there. Had to use the same towels. $10 breakfast buffet was one scope of eggs two under cooked sausage and cold potatoes. The bar was never open in the 4 days I was there. I was stay at Hilton gardens all the time but will never stay at this one again.Food & drinks: See comments
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December 2023 by Oskar Angelo Montero Salazar
Everything was good, Just after i requested a late check out and they gave it to me, but anyways at the normal check out time the housekeepers knock at my door and almost get into my room, other than that everything was amazing and still i recomend this place a 100%
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December 2023 by Christopher Marzario
U know this hotel is so nice. Its clean comfortable. I thought it was safe but tonight we had a very scary situation. I babysit and I have been staying at a hotel for the last few weeks waiting on renovations on our house. Well when the childs mom arrived to get child my phone was on airplane mode so she came in asking if someone could come to my room and knock. Remember she did not even know what room I'm in. The girl at the front desk not only gave out my room number but made her a key also. She is not on my reservation. So dangerous how did she know that the mom was telling the truth. Could of been someone here to harm us or my children. I have toddlers. I'm so mad. I worked hotels for years ur not even suppose to tell someone is a guest at hotel regardless who is asking and what info they know. Scary world we live in anymore and to know ur in a place that will make anyone a key to ur room is very scary.
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November 2023 by Holly Donovan
I have stayed at this location multiple times for work, and the past few times it's been terrible. This time topped it off. My reservation was incorrect, and they were going to make me pay for 2 reservations or not get a room. I called Hilton Honors and got it taken care of myself. Than returned to desk to check in, and received VERY POOR treatment. Got to the room which was disgusting, broken sunk in bed, 2 towels, non working refrigerator, filthy coffee pot, and disgusting shower. Not to mention the smell. After check out, I went to my meeting and realized I left my phone charger plugged in. I called to stop and get it on my way through, mysteriously disappeared. Needless to say after the treatment this time around and condition of the room we will NEVER stay at this location again. Very poor quality at this point service and all the way around for that matter.Nearby activities: Close to storesSafety: OkWalkability: Walking distance to restaurantsFood & drinks: There's a bar
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October 2023 by Whitetail Hunter
Never again.Paid $50-75/night more than all the other stays on our 2 weeks trip.Walked in and was impressed, but it ended there. A/C-Heat unit did not work, at all! Had to ask for more sheets just to stay warm. Bed was terribly uncomfortable. Other guests in other rooms above us were banging on the walls and stomping on the floor for hours, well past midnight. Then, when we woke and went to enjoy the continental breakfast that we were told about when we checked in, we were handed a bill for the powdered eggs and rubbery bacon!!!This whole 2 week trip we stayed at places that were $50-75 cheaper per night and all were cleaner, all the room equipment worked properly, beds were way more comfortable and the hotel breakfast was included with the room, and had much much better food!!!!!To say the least, was utterly and completely disappointed with this place and it has given a huge black-eye to any place associated with Hilton.No need for a reply. The manager said enough when she said "we didn't pay enough for our room to qualify for the free breakfast."Just Pathetic!Absolutely no excuse.STAY AWAY!
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July 2023 by KG Thomas
This location had the best snacks pantry that I have ever seen. The bed was very comfortable. The towels could use some fabric softener. The room was a nice size two double queen size beds.Rooms: A lot of food places nearby to choose from some in walking distance.Safety: I felt this hotel was located in a safe area. I would not be afraid to explore the area on foot or by car.
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July 2023 by Jeff Crooks
Very nice hotel to stay at. Great service. Every 2 days, housekeeping came in and refreshed the towels without asking. This hotel is one of the nicer hotels I've stayed at. Will come
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July 2023 by V Kronz
Go ahead and stay here. The hotel itself has been updated beautifully. Location is amazing close to everything. The king room was very spacious with nice furniture. The shades use button on wall beside them. Also multiple elevators. The bar area is nice.The lady that checked me in Friday night was amazing so friendly and is accommodating.The rest of the staff I dealt with was sub par. The pool (no hot tub/jetted tubs in rooms like reviews show) was closed every time I thought to use it during open hours. Had a few little things stop working but I was assured by Hilton the manager will take care of it. Overall a good experience and I recommend staying here.
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July 2023 by Tom Tom
Chose this hotel Based on the excellent reviews. Surprised to find it was disgusting. We would have slept better in our car!Based on other reviews, I'm guessing this location has two types of rooms: five star, and then one star. The nicer rooms must only be given to Hilton Honors members, and for everyone booking through discount sites... they get the one star rooms.Our room, booked through a 3rd party website ,was disgusting. The bathroom smelled like mildew. The view was of a storage yard. Coffeemaker dirty, only decaf provided. Noisy old air conditioner.For $150 we barely slept, and would not recommend staying here to our worst enemy.
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July 2023 by jack willoughby
Overall, it was not a bad experience. The room was clean, and when we requested an extra towl, the staff was quick to deliver it to our room. We were disappointed that breakfast was not included with the cost of our room. If you want breakfast, it will cost you $10-$15 a guest.
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June 2023 by Jessica Rauch
Best Hilton I’ve stayed in all year, we travel 243 days a year. I’ve never felt more at home than here. After our 13 night stay, I can’t wait to go back.Room: Clean, great water pressure, CLEAN, comfortable beds and pillows. Air conditioning controlled on wall that goes to 60°. Housekeeping daily if requested. Not just every X amount of nights. SAFE!!! A big thing in these times. Safety is a priority here.Staff: Words can’t describe the staff. The best staff I’ve encountered in years. From Kenzie checking you in to Holly helping you at night. The general manager Sam is amazing. The bar & grill cook does a great job in dinner and Nick the bartender will always keep your drink full.The staff goes above and beyond for its guests and it shows in every aspect in the hotel. My husband and I Will absolutely be back when working in town.
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May 2023 by richard moore II
Holly (front desk supervisor) and Josh (manager) had attitude because they sold my prepaid room 2 queens and had to accommodate me with 2, 1 king rooms. They had the audacity to say I was wrong when I said I called in earlier (1pm) and checked in at 5pm. They said that the Hilton website is a 3rd party. They even tried charging my card after I showed my reservation confirmation and my bank account with the transaction. I speak clear English and I was polite until they said I had to pay again. Fr if Josh kept talking with his tone I would have fought him. I'm very respectful and the front desk clerk Megan was excellent last night being accommodating and polite. She deserves a raise for the awesome service she gave especially in comparison to her management.Noteworthy details: Pool is kind of small but it is heated.
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May 2023 by Robin Cook
The location is great. I had several issues in the room. The coffee maker wasn't working. The room darkening shade would not go all the way down to window seal, and the toliet flap, twice hung up, and the toilet would continuously run until you jiggled the handle. The staff was very polite and in fairness I didn't report due to a staying only one night and when I checked out their computer system was down. But tge rooms were nice and clean
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April 2023 by Mercedez McLeod
Absolutely had the most wonderful time staying here. Everyone was so accommodating from the gentleman at the front desk to the cook and the bartender they were our favorites. I booked here due to playing softball a few minutes away and I will stay here everytime I play from here on out! Also became a Hilton honors member! This was by far the best hotel I have stayed at in a while!
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April 2023 by isabelle seba
Spacious rooms, large bathroom, big towels. The curtains did not block the lights from outside. Good check in and Wi-Fi
