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February 2024 by jeff south
Great service, helped me in every aspect of the purchase. Couldn't be more pleased with my experience
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January 2024 by Byron Carper
Great, friendly staff who will always do right by you. Everyone on site had such a good attitude and was a pleasure doing business with. Big thanks to Becky for helping me with my purchase.
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October 2023 by Andreanna Butler
They claim that they do ear piercings but wouldn’t pierce my daughters ears because “it breaks her heart.” Well then you shouldn’t be an ear piercer and need to remove it from your job description. Also straight lied and said babies need to be 6 months when clearly it doesn’t say that on their website.
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September 2023 by Bryce Long
Linda was wonderful. She made the impossible possible. We were less than 2 weeks out from our wedding, and the estimated date for my wife's wedding band was 6 days after our wedding. We went ahead and had Linda place the order for the ring. We were prepared to use a proxy ring and just get the band after the wedding, but Linda said she'd see to it that the ring would be here before the wedding. She sure did. We had the ring in our hands over a week before the wedding. We are so grateful that Linda went above and beyond. We will recommend anyone and everyone to do their business with Linda.
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September 2023 by Trevilla Vines
The rep was very helpful and professional! She took her time with making sure that we were satisfied with our purchases!
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June 2023 by Lester Les
Becky and Sophie are awesome, great customer skills. It was so clean in the store and the ladies were so friendly and kind. I will definitely tell my friends and family about this place.
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May 2023 by jeff fail
Went in to get non traditional bands for a hand fasting ceremony. We were not rushed and were shown many bands before she decided on one. There was never an attempt to up sell us. We likely could have ordered this online but the ability to see and touch the ring made a big difference. We will likely buy jewelry here again.
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May 2023 by Miso
Renee and Sean really made my experience great! I plan on purchasing from only this store. You guys rock!!
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February 2023 by Mary Hollinger
I wandered into Kay jewelers to have a battery replaced on my Bulova watch. I was greeted and they promptly took my watch to replace battery. Much to my surprise, after a few minutes, the repair person came out, handed me my watch and said “you’re all set!” I must have looked a bit stunned and she continued to say “there’s no charge. Have a great day!” Stunned, IS the word. Who gives this kind of customer service anymore! Thanks, Kay!
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December 2022 by Michael N
Friendly professional people (Linda and Jacob) helped us find this beautiful ring. Very happy with our experience.
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November 2022 by Sylvia Longstreath
Love my rings from Kay's! The associate's are so friendly.
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July 2022 by Albert Ryckman
We absolutely love working with a local Jewelry store. I love every time I walk in everyone is extremely friendly and eager to help and not in a sale sale sale mentality.
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July 2022 by Jordan Kennedy
This place sucks. No ownership of internal issues. Deep cleaning is a joke, stones are dislodged then it’s customers fault. Rings are stolen and never accounted for. Stones get swapped when sent “away” and they take your “precious stone” to resell to the next baboon.
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July 2022 by Connie N.
My niece took her new wedding ring in to be cleaned and sautered together Kay Jewlers in Grovecity sends their items out to be serviced. It came back with diamond missing. This is unacceptable she had insurance on her rings but they said the big diamond wasn't covered. NEVER DO BUSINESS WITH KAY JEWLERS GROVECITY OH
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February 2022 by Autumn Wippel
We bought this ring is November 2021. The center stone fell out and we brought it back in for a replacement at the beginning of January. We got the new ring back in and while I was folding laundry in my sons room, I looked down and noticed it was gone AGAIN. When I brought it back into the store I was told that I’m not supposed to sleep or clean with my ring on? (What?) The prong on this set broke in the EXACT same spot. I was told that clearly this was caught on something for it to break like that. (Again, just folding laundry).Also figured a 5k ring could withstand some cotton thread.Finally I was told that rose gold doesn’t compliment my complexion and that I should look for something silver instead.Word to the wise, don’t waste your money here unless you want to continually have your expensive diamonds fall out. Also, you should only wear your wedding ring for one hour a day while standing in one place and not moving.
