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September 2023 by Kenneth Newton
They stole over 100 from me and wen I contacted them to find out why I was blocked
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September 2023 by C0dan3 Love
They have bedbugs on their ATM
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July 2023 by Kelly Mack
Brandon, the manager was decent, however I experienced racism here two days straight. Funny thing is one associate (E.P)was clearly under the influence of narcotics, another was a minority herself, (newsflash, they don't like you either?) the other was just simply a Karen. To me, every bad experience is not about race but this was for sure. I hope those “ladies” find peace because they can't have mine.Now huttle up about that!
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November 2022 by Michelangelo B
I only bank here because my father had account with KeyBank. I asked him “ hey dad is Key Bank treating you good?” He said “ yeah, son they are alright”. He died in 2017.. So, that is the reason why I bank with Key Bank. I can’t really say more than that. I wish they had a bank in the ghetto or near the minority community. They have PNC bank in the ghetto on Lockbourne and Mt Vernon in the heart of Heroin capital of Columbus Ohio. I just don’t know why a bank based in Cleveland Ohio that serves majority African Americans isn’t in the ghetto in Columbus, Ohio. I hate driving to the white neighborhoods to go to the bank. I want to stay in my neighborhood the Ghetto. ???♂️
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June 2022 by Spectre boy
Change the programming on your ATM's, no one wants 50 dollar bill's.Tried to get $500. Only could get 50's, tried to get $300. Only could get 50's, tried to get $200. could only get 50's. Why have the different options on the screen if it automatically selects what you get and you can't change it? What a pain!!!
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June 2022 by Curtis Hendricks
I am not an account holder and needed to get change for a larger bill to send out in graduation cards this week, and my bank's lobby was closed. I tried Heartland Bank across the street and they wouldn't help, but KeyBank did and provided the help (and change) I needed. Thank you so much! Made my day!
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April 2022 by Samantha Muldrew
Worst bank ever. Do yourself a favor and DONT bank here. Lied to me when I opened my account. Continue to lie.EDIT RESPONSE: I’m closing my account TODAY. Customer service sealed the deal. If you wanted to correct this you have my name. Look me up.
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December 2020 by Christina H.
HORRIBLE customer service from the branch manager Brandon Lewis. I had an appointment scheduled days prior for 1:00 pm on December 24th. I pulled in at 12:59 and saw him locking the door. He closed it but I walked up. He opened it and asked how he could assist me. I told him I had an appointment at 1 with Brandon Lewis. He said they were closed. I explained I made this appointment prior and need my account closed. He said again they were closed and could help me Saturday. I explained I work two jobs and can't make it Saturday and showed him my confirmation email of my scheduled appointment. He REFUSED to honor the appointment. He REFUSED to give me his boss' name and number saying he is the manager and I again asked for his managers info and he just gave me his card. Then very condescendingly said Merry Christmas as I walked away upset. I sat in the lot and called their customer service number. The lady unlike Mr Lewis was helpful and took care of the matter. But Mr. Lewis should not be a manager as his customer service is horrible. I will never return to Key bank.
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December 2020 by Bella Martin
When I say I can’t stand this bank... i make my company deposit daily.. every time I come it’s a new issue!!!!!!! They really want to do absolutely nothing at all at this location to help the customer!!!!! I have better service from the Sullivant Ave Branch!
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April 2020 by Chris DresdenFiresale
Trash humans who work for evil corporation
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April 2020 by brokenheart
I'll take my atm fees of $15 a pop back!
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April 2020 by jDUB1
$75 in atm fees !
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October 2019 by Christopher Cerni
They dont know how to do there jobs. They also have give incorrect information about your accounts witch can lead to more issues.
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July 2019 by Tat2Dup
1 star reviews are from people with bad or no credit. I bank here and I actually left another bank to bank only here. This bank is on their job! Tim is really good inside & they all know how to run a bank. The mobile app is great too!
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May 2018 by jack khoury
Convenient