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December 2022 by Tom Dailey
The Christmas Grinch has a name... Kroger in the Brewery District... I have been relying on their pickup and delivery service since my brain injuries, but this week they accepted an order for delivery on Thursday, then moved to Friday, then moved to Saturday, then cancelled without notice or offer to reschedule. (I know, you might be thinking it's due to weather, but they are fulfilling orders placed after mine and in fact they can't even find my order now, and weren't interested in order # or screen shot). The multiple people I spoke with on the phone (including management) had zero interest in helping and some didn't even know Kroger offered delivery. They also had zero interest in any solution, even a pick up order before Monday. My physical limitations were also of no interest (by the way, don't rely on using an electric cart at that store...they are usually all taken by able bodied "joy riders") I'm trying to serve a few people for Christmas Eve and can't drive or Uber to Kroger and do it myself due to physical challenges and they won't even offer to set up a pick-up. They could care less. May the Universe reward them justly, and may the people I spoke with tonight find it in their heart to rejoin the human race. Oh and I'm a paid Kroger "Boost" member, so what I have described is their "premium" level of customer service.
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September 2022 by Barb Bird Jones
I think it is absolutely disgusting that people put their dogs in the carts we use for our food. They should not be allowed in them. If you feel the need to take your dogs to a grocery store then bring something for them to ride in if they can not walk. This has to be a health department issue.
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June 2021 by Martha Marty Swanton
Nose dive from great to horrible customer service ! I asked an employee politely for help finding something and she out right ignored me the first time . Called her by name(Jamie)and I got a snotty response then “does that work for you ?” Unbelievable . We won’t be back to that location
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March 2021 by Andrew Ryan Hesselbart
Very clean store!! Exceptional customer service!! Friendly, considerate and knowledgeable staff.
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March 2021 by Andy Ryan Hesselbart
Excellent customer service✔Friendly and professional, knowing staff1✔I was having a difficult time finding Ginseng and an extremely tall employee noticed to offer help right away. I had never seen a Woman her height in real life and must have looked startled. She was head shoulder taller than me with board shoulders and big boned all over with well developed muscles as if She were an Amazon Athlete. "I'm sorry. I didn't mean to scare you. I get that a lot because I'm so big..." She pointed down to her enormously large feet in brown loafers with Grey Socks. "and tall. I think I'm done growing and outgrowing everything except my shoes for some strange reason...anyone can see how much I've grown by the 2-3 inch gap in these old,, comfy pants I still wear.." She put her enormous right foot out to show me. "Oh!! I bet you've never seen feet this big before. My shoes are a bit snug today. I've had to special order mens ginormous shoes since I outgrew the largest Men’s size in every store back in High School. I'm much bigger than most men my height. I'm a size 18E!!"
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March 2021 by Martha Marty Swanton
Excellent customer service ! Our favorite Kroger’s in Central Ohio to stop in and out on our way back South . New employees are even more knowledgeable and friendly . Hard time finding parking some times but well worth it .
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October 2020 by Edith May Plummer
I’m in love with this Kroger cause it’s clean and the employees are amazing nice and helpful. I try to help them out when I’m in there. I would highly recommend it
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January 2020 by Jim Perine
Great crew, many veteran staffers. The things
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April 2019 by Michael Lauinger
I highly recommenin ooL Mmmhmm o im mu kd Kroger because they take care of their workers on the one hand, but on the other hand, it's very hard to recommended a store that does not have cashiers at night when the elderly and disabled, like myself, often tend to shop. Every item lifted hurts and, just because some others see mlm stores do it does not for a second make it okay!
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March 2019 by Curtis Goble
They make good fresh french bread and baguettes.. I like their Itailain varieties also..
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January 2019 by Deidra Murphy
I have been racially profiled at this Kroger 7 times and it's really irritating me... I will never go again...!!! I wasn't raised to know color! I'm getting ahold of my attorney really quick on this.. I've let it slide too many times
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November 2018 by Brian Curnutte
No assistance no cashiers ridiculous delays and lack of Customer service merely so they can have a better corporate profit by not paying employees. Pathetic. Will not be back.
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July 2018 by Tracie Lynn
I have been terribly upset the last two times I visited. For one thing, after 11 pm you only have the self checkout open. That is really difficult for someone who shops for ALL their groceries late at night . There used to be a wonderful nice lady there who would help and open the big checkout for us (my friend I shop with is disabled and that was beyond helpful). The last time I was there the self check attendant snapped at me and said " you should shop earlier". Tonight I asked her for an ad flyer for the double fuel point coupons and she said only the manager could give them out. She said I should put the app on my phone . I said well I can't do it right now and she snapped and said " can't do it or won't do it?!". How rude !!! Miraculously she produced an ad with the coupon when I asked for the manager on duty.
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July 2018 by Christopher M. Tackett
They sold rancid chicken on meat 7/1 with a sell by of 7/3, Somethinybwas completely rancid smelling later that night. I completely cleaned out our fridge on 7/2...... We couldnt figure out what was making our freezer and fridge stink so we cleaned everything out sure enough the chicken was bad!
