PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. The store caters to a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the store's clean, bright, and well-stocked environment, which generally makes shopping a pleasant experience. Staff members are often described as friendly and knowledgeable, providing helpful advice, especially for those new to pet ownership or aquatic life. The store frequently has adoptable cats and hosts events to find homes for more animals. PetSmart also offers additional services such as pet grooming, training, boarding, Doggie Day Camp, and adoption programs. The grooming staff, especially one employee in particular, receives high praise for excellent service, leaving pets happy, clean, and smelling good. Customers new to aquatic pets appreciate the store’s water testing services and staff's guidance on caring for fish. However, some customers note that shopping on certain days, like Thursdays when new fish shipments arrive, may involve harsher chemicals in tanks. While most experiences are positive, some customers mention minor inconveniences, such as long wait times at checkout or less friendly cashier interactions. Overall, PetSmart is seen as a helpful and well-maintained store that provides a wide range of pet products and services to meet various needs.
Friendly service and being a member helps a lot as well, with these prices today it's good to be rewarded back on discounted for the money you do spend.
June 2024
Cierra in the grooming salon did absolutely amazing! She gave my baby a good experience after having a bad first. My boy came out happy, clean, and smelling so good! HUGE props to her
June 2024
A lady was trying to use a digital coupon and holding up the line for at least 10mins. They didn't open another checkout lane, or ask the lady to step aside. Finally they did open a lane and we were through even before the lady was done arguing. A slight inconvenience, none the less.
