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April 2024 by Patricia A.
I have been taking my dog to Petsmart at Easton, Columbus, OH. for 10years for grooming and nail clips. Her rabies shot and license is always current with the tag to prove the dates. Today when my son took her, he was told that we needed to provide the paperwork from her vet, not something I readily have on hand, and this is the first time I have every been asked to provide this. I called and spoke to the manager on duty, Ashley, and questioned this, she was very rude and unprofessional, stated she has been working there for years and they always ask for paperwork, so basically called me a liar. She stated if I wasn't happy with their policy that I could just find another company and hung up on me. I realize my negative review is not going to put PetSmart out of business, but makes you wonder if their employees are this rude and unprofessional, how are they treating our pets !
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February 2024 by Anniston P.
No stars if possible. Very rude staff. Not friendly at all. Mean mugged me and my friend , just because we were walking to the store and they were closing. Very rude. There is a nice way to say everything. That's okay though, we won't be back.
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December 2023 by Patrick Brown
They where vary nice and prompt and they made u feel like they care about your animal as much as u do and tryed to give everyone the best and accurate diagnosis for your pets sickness
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December 2023 by Andria Steinmetz
The only time I have issues with PetSmart is when it comes to their grooming department and if you’ve ever encountered the infamous Allison! She definitely in general an unhappy person who must truly be so miserable in her own life she brings it to work and spews it upon everyone else. The last two years anytime my family or I have a customer service issue, guess who the problem is- Good ‘ol Allison! She’s rude, her face even looks rude and I’m not sure I’ve ever once seen her smile. She likes to try and speak down to you and belittle you; just stand up to her and talk right back. My oldest daughter actually had such a horrid experience with an encounter with her (Allison) she refuses to even step foot inside PetSmart and now only goes to Pet Supply Plus in Grove City. The really sad part is she’s never even been (Thank God,) our groomer or bather! Unfortunately her small part she plays in “customer service,” we’ve had to deal with her and if you’re not careful she can piss you off for your entire day. No wonder she works with animals because she most certainly doesn’t belong in *any* type of customer service job. It really is terrible when *one* person can make such a terrible experience for not just one person but a whole family. Overall, the store is always clean, I’ve never met any other rude or unhappy employees and Bailey H is the way to go for grooming! She’s so good at what she does and has great customer experience.
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December 2023 by Ernie E
I learned a few things today from Cierra. She is very knowledgeable when it comes to fish and aquariums. She helped me make a good decision on which fish to purchase for my aquarium size and type of fish that are currently in my aquarium. I would highly recommend seeing Cierra if you plan to visit and shop for fish and/or accessories.
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November 2023 by Jeremy Duff (Duff3c)
Had mixed experiences at other locations, but the Grobe City staff has always been great! Great trainers, cashiers, and groomers!
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November 2023 by abigail simpson
Loved taking my puppy here for training! Katie is amazing and is extremely knowledgeable. I would recommend anyone who gets a puppy take them to her class.
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November 2023 by Halie Floyd
I took my dog here to get groomed. A simple bath, ear cleaning and nail trim. I picked him up it seemed fine. 4 days later he is shaking his head, I open his ears and they are FILLED with blood. I have had my boy for 27 months and he has never had a single ear infection. Not a coincidence that this happened. I then take him to he vet and the vet said "it was most likely from them drenching his ears and not drying them properly. As groomers they should know to use a drying agent. Or they were very invasive" either way all I can think about is how rough they were and how uncomfortable be was. I spent $35 on a grooming then $267 at the vet. Worse part is my boy was in pain and being done wrong by people I truated with his care. NEVER AGAIN! Then I was looking online and there are hundreds of horror stories about their grooming from all over the world. DO NOT TRUST THEM!
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October 2023 by Karen Brantley
The only concern I had was when I asked the cashier about a product I was looking for she immediately said "we don't carry that." I informed her I seen in online at this location only. Then she directs me to someone else who may know. If I would have trusted her word, I would have left empty handed. Thankfully I didnt.
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October 2023 by Universal Archer
My handsome guy awaiting his treat mat!! What a lucky boy!! #❤️?
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October 2023 by Mando Jay
Fish associates seem to be very knowledgeable. Everyone is helpful and polite. Store is clean and well organized.
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September 2023 by Cody “3rdai.ohpin” Buckner
Went There Today To Get My Albino Milk Snake Some Frozen Fuzzies(A.K.A His Food)The Staff Was Very Helpful And Knowledgeable About The Info I Was Needing, I Am Tho Extremely Sad For The Fishies Of Any Pet store Variety But I Only Found One Lil Guy Swimming Sideways So Overall Good job
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September 2023 by Lane Ouk
Very nice staff! i’ve gotten all my guinea pigs from here and every time the employees have been very knowledgeable and kind!
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August 2023 by Esther McFarland
Had Lillie as my dog's groomer: she did a wonderful job and I will always bring my dog to her
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July 2023 by Patricia “Trish” Osborne
I love being able to take my dog in the store with me. It's a great place to socialize a new puppy or even an older one. Petsmart also offers training classes and they do animal grooming.