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December 2023 by Gary Carpenter
Was vary helpful staff nice products but really pricey
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November 2023 by Eric Eastman
Note I'm not a customer BUT! I do read reviews before I buy. With that said Im in the market for a new bed but reading some of these bad reviews I'm kinda shocked that some of these previous customers concerns where not handled in a satisfactory way. Now I'm not counting out sleep number it's the top pick on my list still but some of these reviews due give me some concerns with the reputation of sleep number and the price.
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November 2023 by Karen Stryker
Went for questions only. Did get the information for corporate.
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May 2023 by Caitlyn Stephens
Those beds in the sleep number are absolutely wonderful to sleep on and they are so soft and the people are nice and friendly.
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October 2022 by Kay Anderson
Absolutely re-think purchasing a sleep number bed! You have 100 nights to tryout. However if you have a problem it takes over an hour for customer service, two weeks to schedule service and the $4000 base is non refundable even if you return the bed which we were not told! Worst purchase ever.
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July 2022 by G J
Process took a couple hours but Miranda was amazing. She walked us through the whole process and gave us lots of options to go over.Overall, very happy with the experience, hope our new bed is as pleasant!
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June 2022 by April Koon
My husband and I went to ask questions and see what the financial aspect would entail. We spent a long time there and had all of our questions and concerns answered honestly and with friendliness that was above and beyond anything we were expecting...especially since we were up front from the beginning that we would not be purchasing that day. We came back a few months later and was greeted and treated with a kindness that you don't see too often anymore. We didn't purchase the most expensive bed they sell but was still treated like our purchase mattered because at the end of the day it does even if it is only just to us. There employees are so kind and knowledgeable. They treat you like no matter what that you are their top priority. If you are looking to make an important decision about your bed this store is the only place you need to go to. They are so wonderful and have answered any and all of my questions before and after we purchased. Sleep Number Grove City employees are the best people I have met in a very long time!!! ❤
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June 2022 by Mark Helber
We were greeted with welcoming smiles at the Grove City, Ohio store.The Manager and her sales associate were very knowledgeable about the products. They were very helpful in selecting the sleep number mattress that was right for our needs. We never felt rushed and they took the time with us to explain all of the details for a sleep number bed. The store was neat and clean. We would purchase another bed from this store .
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April 2022 by phi manente
DONT GET A SLEEP NUMBER BED! if you need to return the bed get ready to pay $249 for them to pick up their glorified air matress. REGRETTED THIS PURCHASE!! I HAVEN'T SLEPT WELL FOR A MONTH AND THEN TRY TO SET UP A RETURN. THEY CHANGED THE PICK UP DATE W/OUT NOTIFICATON TO US! THE MANAGER WAS HELPFUL AT FIRST NEXT DAY SHE WAS RUDE AND WAS IN A HURRY TO GET OFF OF THE PHONE TO GO HOME TO HER BABY... AH SORRY THAT YOU HAVE TO MAYBE DO YOUR JOB! TERRIBLE TERRIBLE YOUTHFUL EMPLOYEES. TYPICAL LOW RATED STAFF. I GUESS JUST NEEDING A HEARTBEAT TO STAFF THE STORE!
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March 2022 by Amanda Minshall
Great staff! Great service! Couldn’t ask for a better place to find my dream mattress thanks so much Sleep number.
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February 2022 by Just D.
Very clean store, the sales representatives were very nice and made sure that we picked a bed that worked for me and my medical needs. With my bad back the beds immediately helped and can't wait to get my bed soon!!
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August 2021 by S McGuire
The purchasing process takes a little bit of time to ensure you are getting the proper bed with the options you desire. However, it is worth the time due to the price of these sleeping systems. Our sleep professional Desiree was absolutely phenomenal! She took her time answering all of our questions and explained the differences between all the different levels of the beds. Not only did she explain the differences, but she took the time to demonstrate them as well. Desiree was extremely knowledgeable, polite and very personable. We are pleased with our purchases! Desiree made a potentially confusing process into an absolute pleasure.
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July 2021 by jason reid
Exspensive. But nice
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June 2021 by Joe R.
Yeah, ... service and repair for these things make them not worth it. I have been sleeping on my couch for weeks. Everything I want/need to do costs me money and time.
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March 2021 by Mark Edwards
Good place great people got a new bed