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February 2024 by Robert Haner
Gentleman behind the counter was very helpful even helped me load the equipment that I rented
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December 2023 by M M.
5 stars for Emma at the Grove City customer service counter. Great communication, knowledge and helpfulness. Give her a raise! :)P.S. Please get better internet connection at this location.
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October 2023 by Marissa C.
The staff here was so friendly and helpful. They were out of what we needed, but they were very attentive and courteous when they looked into it for us, apologetic, and gave us recommendations. The store was clean and in good condition, and we enjoyed checking out the Halloween displays while we were there. There is plentiful parking in the large lot outside.
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April 2023 by Foolish B.
I used to love this place as I shop here often. but today was the last straw for me. Had an issue with an order that was to be today. that was a no go cause it was damaged. said could be 2 weeks before I get another delivery. I call the store no answer. then get hung up on this goes on for about 10 minutes. so just drove to the store, told them my concern asked for the manager.I'm waiting for 10 mins for the manager, or what I thought would be a manager. then send me a associate. So after explaining again what was going on they wanted me to cancel the order then pay again for another order, more money then have to wait another week. Told her that is not gonna work I have already waited 17 days. now you want me to keep waiting and pay more money.The whole time no I'm sorry no let me see what we can do for you nothing. Told the so called manager you guys should not offer a product if you can not deliver on it. shrugged her shoulders and said oh well. want a refund? I said no I want my product. well that is all we can do for you have a good day. That was when I turned around and walked away. I WILL NOT EVER BE BACK EVER. I'll go to mom and pops store from now on.
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April 2023 by Kate C.
This place is continuously our favorite place for DIY. We are currently fixing our fridge and sprucing up our basement. Home Depot had it all! They also have great customer service, their people are constantly helpful (willing to stop and ask if you need assistance).
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December 2022 by Denise Francis-Primel
CARPET WARRANTY FOR HOME DEPOT AT ANY LOCATION BUYER BEWARE ..... OF HOME DEPOT'S WARRANTY!!! I BOUGHT LIFEPROOF CARPET IN THE BEDROOMS AND OUR OFFICE AND AFTER 2 YEARS THE TEXTURE WAS FLAT. MOWHAWK APPROVED THE CLAIM FOR DEFECTIVE CARPET. WARRANTY STATED REPLACED WITH THE SAME OR COMPARABLE CARPET. THEY DO NOT HAVE THE SAME CARPET AND COMPARABLE FOR THE SAME SPECS AND CATEGORY HAS GONE UP WITH INFLATION & SUPPLY CHAIN ISSUES. THE PRICE IS NOW $1.50 MORE PER SQUARE FOOT. THEY SAY I HAVE TO PAY THE $1200 DIFFERENCE IN PRICE! BEEN FIGHTING THIS SINCE JULY! THEY SAY COMPARABLE VALUE IS THE EXACT SAME PRICE . I WILL NEVER BUY ANYTHING FROM HOME DEPOT...IF YOU ARE ONLY GOING TO CREDIT THE MONEY YOU PAID...STATE IT. DON'T PLAY WITH WORDS & YOUR OWN INTERPRETATION. TO TRY & RESOLVE IT , THE STORE MGR SAID THEY WOULD PAY HALF. I SHOULD NOT HAVE TO PAY $1.00 TO HAVE IT REPLACED!!!
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June 2022 by Larry Knupp
There appliance install people are the worst on the planet.
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May 2022 by John Horton
Good service. Pretty simple process
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November 2021 by Brandie Herdlitzka
Shout out to Clinton in tool rental. He was incredibly professional and helpful with our tool rental needs over the last 3 days. HIGHLY recommend. He’s knowledgeable and goes above and beyond for his customers. Thanks again Clinton!!!
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August 2021 by Missy B.
This is my go-to hardware store. They always have everything I need and the store has a great setup. I recently purchased a few things for our house and the employee in the lighting section was very helpful.
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August 2021 by K C.
This is our favorite place to go for supplies and such for our house! Customer service is usually great and their prices are too! We love that they have a military discount as we have many family and friends that are or have been in the military!
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April 2021 by Tava Lanning
Ordered a chest freezer March 25. Was supposed to get it delivered April 1. First their tracking said delivered, which it wasn’t. Then I called and it was changed to they attempted to deliver but we were home. And no they didn’t come. I was then rescheduled for April 15. And they supposedly had already came and nobody did. I can’t put my life on hold every Thursday for others incompetence. I called the 800 number due to making the order online. They told me they tried four times to get ahold of the deliverer and couldn’t get through.
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April 2021 by Franklin C.
Just returned from driving across town (from Canal Winchester to Grove City - suburbs of Columbus, Ohio) to buy a RYOBI product in inventory. My local store does not have the product. After walking the aisles and not finding the item and finding no store assistants to help I approached a gentleman from the neighboring department (PAINT) who promptly called for assistance for aisle 45 where the RYOBI garden products are stocked (though I had also checked neighboring aisles and endcaps for what I was looking for, Ryobi 40 volt Auger). After 10 minutes or so, I walked up to the front service desk to ask for their assistance and the person helping me used the intercom to asked someone from the GARDEN department to come to the service desk. I stepped away and stood directly in front of the service desk on the other side of the aisle waiting. 10 minutes go by and I again approached the person who had tried to help me. Interesting response from her, "Oh, I forgot about you, Did someone come? You are so quiet!" . I guess standing 10 feet away directly in her line of vision if she looked up wasn't good enough for her to notice me and follow-up on my request for assistance. I told her I was leaving and she went into high-gear offering to get the manager, etc. To be honest, is sucks when you have to work this hard to buy something and I told her no, I was leaving which I did. So 45 minutes of travel time (back and forth) and another 35 minutes in the store, I left empty handed. It is Monday, and store was in slight disarray but that can be expected after weekend shoppers rummaged through everything trying to find their needs. Anyway, the online inventory says they still have 4 of the item I want though I saw no sign they actually have it when I was there! Just proof that all stores in a chain are not the same -- my regular store in Canal Winchester is awesome as well as the one in Reynoldsburg. Just sucks when only one store in my area is identified with having the product I wished to buy. Anyone who knows the Stringtown Road area of Grove City (where are the stores are on or located next too) you know that area sucks from a traffic standpoint, etc. To put up with that and not be able to be helped, sucks more!
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March 2021 by George B.
BBB Complaint ID#: 27816909Home Depot installed front and back exterior doors and storm doors. The Front exterior door is paper thin that the sun light can be seen shining through it. Home Depot passed the information off to the door manufacturer Jeld-Wen when sent me a email stating the door Home Depote installed was a Hollowcore interior only door the same door is used on the back door I assume it is also a hollowcore door but have no proof of it because the sun does not shine directly on it. Per Jeld-Wen the Front door and Back door Home Depot installed were defective.
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September 2020 by Jayme H.
This Home Depot has honestly become my go-to in Columbus. While it's the same distance away from me as many others, it's usually less hectic and easy to get in and out of in a hurry. I mean, Home Depot isn't quite the store you browse around (at least I don't, ha!). When I visit I'm usually looking for something particular and I don't like to waste much time. I always hit up the garden department, mainly to see if they have any cool plants on sale or to grab soil or garden/plant related things. I also tend to swing by for a few things I need for art projects. They have paint products that I use regularly and I purchased a torch there not too long ago for another art project I was working on. As with most Home Depot locations, their staff is friendly and able to help you track down a product rather quickly. Lastly, their Yelp listing says they are checking temps which I believe is inaccurate unless they mean their staff. I didn't notice that nor did I notice the checkout lines being sanitized before/after each customer or sanitizer being available for customers. At the end of the day, I take my own precautions and this location will continue to be the one I visit... until the day there's one in the center of town and not just in the suburbs. Ha, I'll keep dreaming or go to Lowe's.