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March 2024 by Christopher Morgan
Decent prices, staff always seems in a good mood. Place is pretty clean.
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March 2024 by Amber Marteney
Sold me moldy mac n cheese, contacted store & they offered to make it right with a replacement + $20 gift card. They informed us it would be under my name. Went to make the exchange and pick up gift card only to be told by customer service rep there was nothing he could do & talked to me poorly instead of getting manager - turned me away for not having the managers name we spoke with on the phone.
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December 2023 by Patty Corfman
I went to the store for the pop and didn’t realize that I didn’t clip the coupon. The line was huge and the cashier said he can remove the pop and have me go back through the self checkout again that was half way down the aisle. I called customer service to say that they could have done two separate orders but she was cold and said that they were busy and that is how they do it now. I would have been happy not to write a review had she just been a little nicer and said sorry mam for the inconvenience. Anything but you make a customer feel like you don’t even care. Besides I see people check out with two orders all the time. By making me go back in line only makes the line longer and customers angry. To boot it all, I went to self checkout and it still didn’t go through after the coupon was clipped and another associate had to move me to another spot to fix it.
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December 2023 by Erin Palmer
Will never order from grocery pickup from this store again. I arrived for my order Sunday at 6pm due to notification it was ready. After arriving was told the order would not be ready due to short staff and I can pick up the order tomorrow. Communication is absolutely trash I did not receive a voicemail and when i spoke with the manager Tim he was a joke, very unprofessional. I have order many order throughout Columbus never have I experienced this. You not only wasted my time you now made it an inconvenience.
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December 2023 by John Aiken
Employees need placed where they can work. Was very low on fuel,"walk for sho" thanks to maps leading me the wrong direction. Attempted to get fuel while they were open approx 530 pm. Lol to behold,gas station attendant decided go grocery shopping and out to eat with her family. This put me in a very bad spot, and made me not able to complete my day. At about 5:50 pm she arrives with her apparent mom and dad, instantly her dad showed why there was Jerry Springer. Apparently wanted to start an altercation, which he was duly invited to partake. Screaming that his daughter was diabetic as of an hour ago, as an adult that's why she needed to abandon her area (per other customers )approx an hour. Manager says he allows his employees to just walk off the job... especially in critical areas. This employee family stayed behind me for 15 minutes walking around with their video cameras going while trying to escalate the situation. At the point after speaking to the manager on the phone and telling him to get his but out there, that I mentioned I was a former marine and it's been a while since I got to do marine stuff, get out here before there is marine stuff going down,that they left. While I was talking to the manager , they came back and started their Jerry Springer audition. So if you miss Jerry Springer hit their fuel pump up.
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October 2023 by Karen White
I like this Kroger produce is always fresh. The meat counter is wonderful. I can almost find what I need here. Service is very friendly.
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October 2023 by Charita Gilmer
Horrible place to pick up groceries. I was supposed to pick up my order today from one to two only to receive a call from a rude worker that my order would be delayed indefinitely.
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October 2023 by Russ Aikman
It's bad enough that we have to "work at krogers" in self check out at 8pm. Now, there is a restriction of 20 items on self checkout. Sooooo at item 21, this popped up and I had to wait for 14 minutes (actually 14 min 30 seconds), for someone to come over and scan their ID. If you are going to force us to do this, at least change the limit number on it. Or I we can play a game of oh? Here take my cart of $250 in products and occupy yourself playing "where in the store does it go back to". I can do that every night... so maybe be more C U S T O M E R focused, because when I get a 20 item limit reached when there are ZERO ACTUAL LINES OPEN, someone is going to be given the cart and told "here good luck, going to Walmart."
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August 2023 by Kristy Mckay
Flies always surrounding produce. Bought expired products on accident a couple of times. One time in the frozen section the bags of general Tsos had clearly thawed on the top and the employee told me it was okay because, “the bags on the bottom are still frozen”. Dogs in the store. Got cheese the other day that was sticking to the wrapper because it had clearly warmed and melted to the package. I am switching to giant eagle.
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August 2023 by Catrina B.
PARENTS & PEOPLE WITH DOG ALLERGIES BEWARE! FOR MONTHS, I have asked Customer Service and various managers at this location to post a sign that only allows service animals to enter the store. Nothing has happened. A month ago I witnessed a couple allowing their dog to sniff or lick the bacon. When I saw them later in the store, they didn't have bacon in their cart. Since then I have counted about 7 dogs in the store without a service harness. Today this woman had a Yorkie in a cart with a towel under it, WHY because when Yorkies get excited they do what -- PEE!! They were in the fresh produce section with the cart pressed up against the veggie bends. I went to customer service and they all were too afraid to say something to her. Nevertheless it is unsanitary! Animals are unsanitary, and laws protect the national food supply from contamination from dog drool, urine, feces and other material that dogs carry on their coats and paws and might leave behind on store shelves or counters. You have parents with kids that have dog allergies and you are exposing them unnecessarily. Dogs should not be in a cart that other people use for their groceries. If you arrive home and dog hair is on your groceries, you know why. I love dogs but they don't need to be in grocery stores unless they are a legitimate service animal to someone that has a disability. If you want your dog to lick all over your groceries, then wait until you them home. How can Kroger guarantee Fresh Food if they are allowing pets in the store.KROGER MANAGERS: The FDA is very clear about Non Service Animals being in grocery stores... Kroger POLICY: Kroger does not allow pets in their stores with the exception of service dogs. This policy has been in place for many years and SHOULD BE enforced at all of their locations across the country.
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July 2023 by Beth
Overall good store. But it’s not my usual store & everything was not where I thought it would be & ended up taking me way more time than it should’ve. For some reason my closest store has decided to move everything around after all the years I’ve been going there. Not cool. But I ultimately didn’t save any time like I thought I would by going to a less packed store.
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June 2023 by Kelley Koppinger
Chris in the deli is a great employee! Thank you Chris for helping me today.
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May 2023 by Rob Parsley
Nice kroger. However, the floors are filthy. It is very noticeable and makes the store look bad.
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May 2023 by Harry Cook
Nice kept store on a lot of items no selection or values
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April 2023 by Dustin Cooper
Dont buy any Mandarins from this store. I have bought 3 bags over last week and a half and had to throw out at least half of them due to being dehydrated, no juice just dry pulp. Even tried the organic ones. Not edible, and its not like you can return them either. Staff is good, only reason for 2 stars.