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October 2023 by Meleena Tenorio
Do NOT get work done here. Went to get simple service done, they seemed trustworthy until they tried to charge me $2700 for work that was not all necessary. Completely took advantage of me and tried to lie to my face about the severity of multiple issues (I got multiple opinions to verify). I was able to get the same fixes done for half of that price. They also had already been in the process of my oil change when I denied the rest of their services, and immediately after my check engine light turned on and now I am having starting problems which has never happened before. Don’t know if they messed it up on purpose but I wouldn’t be surprised. They told me to bring it back to look into the issue but I am never trusting my vehicle back there again, will be taking it somewhere else to get checked out.
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October 2023 by Cheyenne Bethel
Communication is off they never call back they ignore your questions only few are nice when I call to ask questions about a package they sold me and I know nothing about first time buyer and I’ll never buy another car from here again . They charge you a arm and a leg when it’s all said and done and they don’t tell you until the end of the sell they added a pro tech package then when you try to use it you have pro tech and Richard telling you 5 different stories they want your money but not to actually use the pro tech pro tech and ricart work together both was unprofessional and I didn’t get my questions answered had to figure it out on my own . I’ll be looking for somewhere else to go to trade this thing in .
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September 2023 by Jake Marecic
Big shout out to Phil! He made the whole service process seamless from start to finish. I really appreciate it, and I’ll continue to buy my cars and have them serviced here
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September 2023 by Josh Foster
Update - As per most of the other review who have bad sevice, I was never contacted by a manager (don't need to be contacted now - thanks). a technician did reach out with their 3rd different recommendation to fix the same/different problem. Was reached out to for a 4th different reccomendaiton and had enough and went and got my car. It took them 20 min to find where they had left the car but that seemd on par. Save yourself time and money and go to Germain Hyundai or an independent service mechanic.I don't normally rate places and I don't know who was having good fortune with service, BUT I would avoid the Hyundai service group at all costs. I dropped my car off on Tuesday and have not been able to speak to anyone who knows the status of my car since. I have called no less than 20 times. It's a bad sign when the general service operator has to answer the call after the phone ringing for minutes and says, "oh you're trying to get a hold of the hyundai service guys? I'm sorry but I've been trying to get a hold of them for 2 days as well." Terrible service.
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September 2023 by Carla H
Rick Long the Director of Sales went above and beyond to take care of my 2023 Elantra. Very personable and helpful. Thank you for the great communication and updates. I truly appreciate you and will be back! Thx again!!! Great service!
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September 2023 by Tara Clark
Ricart does not explain any warranties to you, and never fails it is never covered by warranty. Convenient.They have horrible customer service, we bought 2 cars in one day from them and it took 2 months for them to get the financing fixed because they said they had sent the paperwork to another bank. Really?? I called 10 times to see who I paid my payment to and they kept blowing me off.We thought going to a big name, been around forever car lot would be the best place to go to trade and buy cars. We were wrong. Husbands truck had to have over 500 dollars in work 4 months after he bought it, and when Ricart gave him a quote on fixing it, they put things on there it was not time to change for another 20,000 miles. They tried to charge over 2000 dollars. But with the warranty we got, you can fix it yourself and nobody told us that.Buyer beware. I can’t say what the new car side is like or act but the used car side is horrible!!!! Don’t do it.You will regret it. Look up the BBB reports they have on them! It is a lot!!!!Make sure to look into what car lot you go to. Look at all the reviews. If someone is complaining more than once about something it is probably trueRicart also will not have anyone other than service managers call you. I asked for a higher person to speak with about my payment and either that person just blew me off, or they did not tell him.
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August 2023 by ll t
August 9, 2023, 11am appointment.Their online scheduling failed to work, again. I then called, made an appointment for a 45,000 mile service. Arrived to be met by a new service manager, Mark Reese, who promised the vehicle would be ready in an hour and a half, no more 3 hour waits. Then he sold me a wheel alignment. After 3 hours, I asked him how much longer on my Santa Fe. He didn't remember my name. I told him. He said that it would be ready in 10 minutes. As I was checking out, I heard a guy tell Morticia 'that's not the VIN number'. I asked Morticia if everything was okay. She said yes. When I got home, I looked at the paperwork and discovered the only correct items on my bill were my mileage and LAST name. I had just paid for service on another vehicle with a different VIN number, model year, color. I texted Reese and got no reply. I have left messages, no reply. I just received an email from CarFax stating that I was overdue for service. Great sales department. Service fails.Just look at their spacious, open new Hyundai showroom and compare it to the service customers squeezed in waiting area.
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August 2023 by Lloyd Moyer
I've been a Ricart customer since 2002, but that all ends now. Took my Nissan in for service for an engine misfire/timing issue, originally diagnosed by my mechanic who didn't have the ability to work on some timing issues, so he recommended I take it to a dealer. Dropped the car off at Ricart service and explained what the car was doing. After a few days they came back and said it was a faulty catalytic converter, which they replaced. When I picked up the car it was doing the same exact thing as before, but they said it was running fine. Took it back to my mechanic, who said they would troubleshoot. They replaced 2 timing sensors and all the issues went away. Complained to Ricart about not diagnosing the problem correctly and after waiting for 2 months for a response basically told me to F off. Will never deal with Ricart again, and will steer friends and family away from dealing with them as well. Shoddy service IMHO.
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July 2023 by stan hatfield
They make it seem like easy always been keep it checked out and they know what they are doing
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June 2023 by andrew scordato
Like all places there is good and bad. The good things were they gave me a rental and charged me nothing, and even though we got off on the wrong foot the service manager Paul really tried to help. Paul was good in trying to bring the price down and working with me on time. The bad it took longer than expected, the price was over the top and I've been told by a couple mechanics that the price I paid was way to much. Their texting system has a lot of bugs and in my personal experience people respond better if you call and tell them immediately what is wrong with their vehicle. They told me the would change the oil and rotate the tires I don't think they did. Not saying I will never go there again but I think it will be my contingency stop not my regular mechanic and I will expect that the price will be extreme.
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June 2023 by Rick N1OA
I just bought a brand new truck for work from Ricart, new customer. Took my Camaro in for an oil change at the same location. They messed with my car...oil is coming out of my exhaust. My back cameras are on the Fritz. My Camaro is no longer running smooth. I will never give them my business again.
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April 2023 by Don Pascaly
I live in Illinois I was doing millwork on the new Hyundai store I was having issues with my 2012 Chevrolet Suburban. Tony the shop formen and Chad one of the mechanics were very knowledgeable in diagnosing the misfire in my engine and were able to resolve my issue in a timely matter I highly recommend Ricart service for any and all repairs on all makes and models again thumbs up to Tony and Chad keep.up your professionalism ThanksServices: Carburetor cleaning
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March 2023 by Abigail otterstedt
A woman that works Ricart Automotive told me she would help me get my car towed because it had to be towed for the 3rd time in less than a month after being worked on twice by them already. Each tow bill costing over 700 dollars mind you.So this woman who knew how frustrated I was said we will cover this tow for you have the tow company bring us the bill. I thanked her and did just that.I go to pick up my rental from Ricart Ford that said woman said they could have covered for me as well (have had no issues with this) and leave.Pine Tree Towing gives me a call and says that Ricart no longer wants to pay the bill and that they are sorry and ask if I would like it taken back to my house free of charge (great company)I get back on the phone with Ricart and speak with Mark Reed who tells me 700 dollars is too much for a tow bill and that is ridiculous. I said I know I've paid it twice which is why I though it was nice when your company said they would cover this. Mark Reed and I argue and exchange heated words he says this is not how he does business I agree that's not how a business should be ran. He agrees to pay the bill ( so I thought) and we go on.Fast forward to today my car is still in the shop that is neither here nor there you would think a car would be fixed the first time but hey who am I. But when I was in there Making a scene because yes I was I am not innocent in trying to get my engine paid for. Mr Mark Reed informed me that the company did not pay for my tow. But his employee did. He stated he had it taken out of her check. The one who so kindly helped me get my car towed for the third time in less than a month. To cover my over 700 tow bill.So is that how you do business Mr. Reed? How respectful of you.
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March 2023 by Chris Wayne
My service rep isn't professional at all! I can't type the whole situation out but will most definitely never purchase another vehichle from ricart solely based on the experience I have had withthe service department. Not timely at all, dosnt follow through on what they tell you they will do here I am still without my car or a rental because a "2 hour" dignostics turned into a 30 hour ordeal and still don't know exactly what's going on and am paying for rides because they have my only running vehichle. Finally got some of it figured out then they told my warranty companies that my vehichle has 172k miles when they know it's 72k. Now the warranty companies wants proof and the process is prolonged even more. And I'm told it's because "she" (my service rep) has had a bad and busy day and a co worker caught on fire (while laughing) about it. Just totally unprofessional and far from timely.Service: Auto engine diagnostic
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March 2023 by John Neary
Dropped off my audi to get my windows tinted and ppf. Service was great from the time I dropped it off. They even finished it off sooner than expected. Dealt with Di and Blake and both were top notch. Get down here and get your car done!!! Rabid Customs Rocks!!!!
