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November 2025 by ishdeep dhillon
I had one of the worst customer service experiences I’ve ever had with American Freight. They gave me the wrong size box spring, even though I called the store three times trying to confirm the order. No one could give me a clear answer about whether all my furniture was ready. Because of health issues and because my husband was leaving town for more than 15 days, I drove 45 minutes to the store just to make sure everything was truly ready for pickup on Saturday. They told me it was.
This morning my husband went to pick everything up. When we got home and set it up, we discovered the box spring was the wrong size. I called the store and was told the manager would call me back — he never did. After waiting, I called again and finally reached the manager. He was rude, unprofessional, dismissive, and even hung up on me. He told me the only way to get the correct size was to personally bring the wrong one back, even after I explained clearly that I physically cannot do that.
This is unacceptable customer service. I went out of my way yesterday to prevent this exact situation, and they still refused to take responsibility. I will never shop here again, and I strongly suggest others avoid this location.
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November 2025 by DJ THOMAS
I want to share my experience to help others avoid the same frustration.
I recently purchased furniture that was clearly marked as “floor models.” The salesman confirmed that we were buying the items as displayed — which normally means already assembled. Instead, when the delivery arrived, we received a pile of boxes, nothing built, and no indication that we needed to assemble everything ourselves.
When I called the manager for clarification, I was told there were “signs all over the store” saying they don’t assemble furniture. However, the receipt literally says floor model, which is misleading. A floor model means it’s already built and displayed, not unopened boxes.
This business model is very deceptive and extremely confusing for customers. They rely on technicalities instead of transparency. To make matters worse, the delivery service is handled through a separate company — and while that delivery company is excellent, they charge extra if you want assembly. That should’ve been clearly explained upfront, not discovered after the fact.
If you want furniture that comes assembled, delivered correctly, and without hidden surprises, I strongly recommend going to Ashley Furniture or Big Sandy’s. They are straightforward, trustworthy, and the furniture arrives the way you expect it to.
Based on my experience, this store is not honest about what you’re actually buying. The process is misleading, and customers deserve better.
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November 2025 by George
The staff was great but there was not a lot of items to choose from.
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November 2025 by Linda Lane
Very professional and very helpful!! Got a new twin bed for my grandson and helped us picked the perfect one!! Thank you so much!!! Will be back to purchase our living room furniture definitely!!!
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November 2025 by Jessica Bifro
Jalen greeted us the second we walked in the store and offered his assistance. He answered all of our questions and worked with us to find the exact color of couches we were looking for. We appreciated his kindness and willingness to help us! Thank you so much!
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November 2025 by Cody Metts
Me and my fiancé was looking for our dream couch!! And got it the same day. Definitely recommend this place. Let us walk in before they even opened!! Very kind and honest.
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October 2025 by Kathy Woomer
Love Korbin
Great service and truly honest about backorders
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October 2025 by Shawn-Leigh Shields
Ethan was extremely helpful and gave us a great deal on already great prices.
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October 2025 by D
Great staff, Great Prices, I was able to shop with ease and get my items delivered next day ! Thank you !!
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September 2025 by J \u0026 T Hess
It definitely was weird that a man called me back. Talking like he knew me.🤷
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August 2025 by Akram Liban
Fast pick up manoeuvrability is very tight space not much space for 53 foot trailer none only for 1 truck 2 if first truck parks at middle dock and second truck goes to 3rd dock very tight spot.
Park on the street and check in entrance and where to park in the photo attached! 👇👇👇
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August 2025 by Muhammad Bashir
Not a good experience with them. First day bought queen bedroom set. Dinner table set and sectional sofa set. Next day we thought we need king size bed. Requested for exchange. Refused and said boss is not here he will be back on Tuesday. As well materiss was not in high quality but charged much money. I will not refer to purchase there.
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August 2025 by Thomas Reeves
Ethan is a really great asset to American Freight. The customer service is outstanding and he really stands behind his product…
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July 2025 by stargirll
very reasonable prices, and ethan was very helpful in helping with and moving my items!
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July 2025 by barbi cain
I wanna give a shout out to Ethan Jaylen Angie and Josh. You guys are awesome customer service was outstanding
Don’t hesitate to stop and look around and have one of these fine folks help you out
