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October 2025 by Catherine Bourke
Everyone there is great! Dr. Pembauer, Nadine, Nicole and all the other ladies are wonderful!
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September 2025 by Kathleen Doyle
They love, love, love animals there. My cat is large because she is part wild, and she has bonded with me. So I go into the examining room with her to keep her calm and she just lets them do whatever they want and no one gets hurt. I would not take my pets anywhere but there.
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September 2025 by Annette Keltner
Always friendly and ready to help
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September 2025 by Todd Conner
Very pleasant and friendly staff ! The Dr was excellent ! Very pleased with the service the fur baby received from Banfeild today.
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June 2025 by Adam Turner
Worst vet experience I’ve had. They don’t listen to requests that they say they can accommodate and then claim our pet is the problem. I would find a smaller town vet clinic these people are rude
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June 2025 by Dwonna D. Lenoir
I wasn't going to write a review, but after reading all of the negative reviews, I decided to provide a bit of balance. Our most recent experience was great. We relocated back to this location after using the Mason location for approximately four years. We only transferred back due to time and distance. Our experience at Mason was great, and this first re-encounter was great as well. Notably, our Mason vet was working at Bridgewater on the day of our appointment, which made for a genuinely exceptional experience; however, we look forward to returning to Bridgewater!
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July 2024 by Howard
Was not fully explained the puppy plan. My wife and I were told no more charges since we finished all his shots and neuter. But I was just told today i got 6 more months on 86 dollars a month. If I'd known that I'd have found a different vet. In total I'll have paid 1,032. They kept telling my wife and I this plan was cheaper in the long run. Not that I'd be splitting the money over 12 months. Also the plan doesn't cover crap if the dog gets sick. My puppy had a tummy ache that costed me over 500 dollars. I regret not looking the company up before I went there. So yeah go there if you enjoy being lied to and fraud.
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July 2024 by Dawn Patrick
I have been overcharged for the last time. I am switching vets TODAY and support a local vet who is consistent and truthful with pricing. A few days before this last appointment, I called to confirm what the price would be for the services that my dog needed. However, when I got to check-in, the quoted price that I was given over the phone went up over $30!! This is NOT the first time Banfield has pulled this, and I’m just over it. My money will go to support a local veterinarian and not to a greedy corporation who habitually bait and switches the pricing.
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July 2024 by Pam French
Enter this place at your own risk. You aren’t allowed to stay with you pet. I wouldn’t let a child go into a Drs office without me. So why should I leave my very nervous and shaky dog alone with strangers? My husband made an appt to get our Yorkies shots and teeth checked . He went back after waiting hours. They said to come back in 3 weeks for the shots because our contract needed renewed anyway. My husband said , Why did you mention his teeth and shots on the phone ?
Our Yorkie was previously abused and to be punished they told him to go to his cage . He would go and shut the door himself . I don’t even own a cage. He hyperventilates if left alone and is so timid of everything . He was caged for hours at Banfield. He was always shaking so bad when we picked him up.
She then told my husband to bring him back for shots in three weeks and sign new contract. My husband canceled and will be calling the bank . It was at the end of our contract also.
This is my first dog ever and I would like someone caring to take care of him .
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July 2024 by Harlene Carter
It’s a shame u pay to take your dog in to get his ear pluck and they don’t do it but lie and said they did . If I had called they had my dog to get all these different vaccines when he was supposed to be checking about his ears . That place is a a joke . Charge you for medicine that don’t help . Only take him back to get lousy service I would never take my dog there again ever
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May 2024 by Cecelia Ingram
They take great care of my baby Skylar I love the service we get thank you very much
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May 2024 by Robert Day
Choose a different veterinarian.
This place is so bad even their other locations will tell you about it.
Banfield’s monthly billing programs are a scam.
Don’t believe me? Good. Do a Google search and learn about the class action lawsuit.
Further verification? Even their phone system greeting tells you to call somewhere besides Banfield.
Were they always this bad? No.
Ten years ago they were great. But ten years ago Caitlin Jenner was a man named Bruce. Things change, and not always for the better.
Do yourself, your pet, and your bank account a favor-
Choose a different veterinarian.
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May 2024 by Bernadette Zepeda
Great team at Banfield they treat your pet as if it was there own My dog had a great visit
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May 2024 by thesweetlifeofstephanieJ
The care and wait time were efficient. The staff was very friendly
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April 2024 by Chelsea Maybury
They took amazing care of my cat! I highly recommend them and they have wellness plans so you don't break the bank for your little furbabies. Wonderful service, employees and environment
