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February 2024 by Mikayla Konrad
Best car trouble experience I’ve ever had thanks to these guys!! Connor and the team are amazing. Took care of everything super fast so I could get home to Nashville safely and on time!! Connor especially is so wonderful! The way he was interacting with every single guest who walked in as well as employee was unlike anything I had ever seen before! I know nothing about cars and the work atmosphere Connor cultivated almost made me want to learn just to be part of the team, lol! The team was so clearly just that, a TEAM, and they were being so playful with each other yes professional and efficient all at the same time!! Seriously the best work atmosphere I have witnessed quite possibly ever. Customers were like regular family and friends to them, and they were all confident, knowledgeable and happy to be there. Not to mention, they answered all of my questions with enthusiasm! Their joy was contagious and Connor made it very clear that he is customer focused in the way he made sure everything was fixed, double checked and affordable for me, prioritizing my safety above all else. Thank you Connor, Jadon, and the rest of the team who was present on 1/29/2024 around 9-10:30am! Any time I’m in town with car troubles, I’m stopping in here first!! Did I mention it took about 35 minutes for my alignment? Lightning fast!!! So impressed all around
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January 2024 by Joe E.
Noah took care of me and he was very efficient and very understanding & respectful. They took care of me in about an hour and a half and honored my request. I was able to get two tires for under $300. Service was excellent.
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January 2024 by Jessa Mason
Got a flat tire and decided to replace all of my tires here. Connor was the one that helped me at the front desk. I left something and went back for it, he walked it to my car. Excellent customer service. Thank you very much!
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December 2023 by Kerr Galeos
I was at this discount tire this morning for the first time. I had a nail in my tire. When I went there a guy named Connor assisted me. He was very polite and professional. I told him about the issue on my tire and he didn’t waste no time to check out. After few minutes, he told me that I could still use my tire because the nail wasn’t big or long enough to make a damage. I really respect his honesty. Besides that, he also made sure all my four tires were good along with his team…. I highly recommend this place.
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November 2023 by Marcus Hayes
1 word "PERFECT" GREAT CUSTOMER SERVICE got me done. Way quicker than I thought and the price was great too. I will definitely be back
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November 2023 by Rachel Bell
Extremely high pressure sales person! Noah was VERY pushy, to the point of trying to sell me the wrong size tires for my car - saying that’s what the manufacturer recommends - just to make a sale, since that’s what he has in stock. I called the dealership, they did NOT recommend changing the tire size. Repeatedly pressured me to make the purchase immediately, no matter how many times I let him know I was in no hurry & was going to continue shopping around. Even if they were less expensive, I wouldn’t give them my business. I’m willing to spend more for HONEST and ETHICAL treatment!
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November 2023 by Jeff “Jaysee” C2
Had my tire repaired here today (10/16/23) and I must admit these guys are on the ball. No one was dragging - all team members hustled to get the job done and were working together. These guys are professionals from Zack up and down the chain. The waiting room also has a nice atmosphere. When I pulled up and got out of the car, Zack ran out to greet me. This is just excellent service. You guys keep up the good work - I will be back.PS - There was no charge to patch my tire and I know some places charge $30 - $50 for this service. Thank you!
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November 2023 by Jay Biddle
Always friendly and helpful. I wouldn't take my car for tires anywhere else.
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November 2023 by Marvin Williams
Jadon and Scott were phenomenal. They were able to get my car on the alignment (car is lowered). Had a slight hiccup but Scott made everything right with no questions asked. Solid work great people. I will be returning in the future
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October 2023 by Jeff C.
Had my tire repaired here today (10/16/23) and I must admit these guys are on the ball. No one was dragging - all team members hustled to get the job done and were working together. These guys are professionals from Zack up and down the chain. The waiting room also has a nice atmosphere. When I pulled up and got out of the car, Zack ran out to greet me. This is just excellent service. You guys keep up the good work - I will be back. PS - There was no charge to patch my tire and I know some places charge $30 - $50 for this service. Thank you!
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October 2023 by zack swartz
Just took the wifes car to get rotation and balanced. The last couple of times I've taken my vehicles here, there have been issues. On my Mazda 3 bolt got striped, ok things happen it was an 08 pos, whatever didn't care, on my new to me Mk7, the tire changer scratched my rim. I let that go. this time, the Nissan sentra Center hub cap just fell out. Knowing they have to pop them out to balance, Just want accountability, I've been a loyal customer for years. I understand things happen, but cmon. Don't come at me saying you can order me one for $40, I'm not paying for something one of your rookie technicians broke, Zack is an awesome straight-up guy who told me he'd order a replacement cap for me. To replace the one they damaged, Corporate needs to make that guy top manager, and Noah, who i think is the manager, has been good to me as well. He's worked with me on discounts, etc... And I do appreciate that. Hope we can continue to do business in the future. Maybe have a meeting before the day starts about being more careful with customers' vehicles . Then, just maybe you'll get less feedback like this.
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September 2023 by Bill Shoemaker
Their price on an alignment was the cheapest. Their availability was the soonest. When it wasn't quite right when I took it for a drive, they checked the balance of the tires and made it perfect. All while being professional and couteous.
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September 2023 by Let’s Roll
One of the workers brought my center cap to me and said “somebody” broke it and showed me the bolt would go all the way through the hole. He admitted the cap wouldn’t stay on the wheel so how did it stay on when I drove the car there? They took it off after they pulled it inside. “Somebody” there broke and I caught them in a lie. Lying about it is worse than breaking it.
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September 2023 by Everett Rice
Got my tires from Tire Rack, shipped to Discount Tire. Set up an appointment and 45 min. later I drove out with a smile on my ugly face. Couldn't be happier. Pricing was fair and estimate was spot on.
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August 2023 by Handy Horrigan LLC
I get all my tires up here at discount tire. Noah, the manager in there really enjoys working at this store. He has been able to increase the business so much that they've been able to almost double the capacity of the store and the amount of workers that they have. By doing this they've been able to provide excellent customer service and go a step above and beyond. Every time I go in there they always make sure to have tires that I need for my trailers and if they can't have them that day they'll order them and have them within the next day or two. They always give me a good deal at a fair price and always remember to offer the extended warranty on the tires. This works out great because whenever you have a tire bust or something they replace it and all you do is pay for the warranty again. You just can't beat it. Quality service extend warranty. That's a lifetime of care and one little business.
