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February 2024 by Dawn D.
I would give this lot zero stars, if possible. (This review is for the one in Franklin, OH, but it is the same owner.) The owner (who refused to give his name but turns out it is Tracy) was very friendly and amicable while my 18 year old son was buying a 2014 Chevy Impala, but that changed when the car started breaking down 3 DAYS after purchase. He did the right thing at first and paid for a sensor and then a broken oil line, but the engine light came back on the very next day. Mind you, he insisted the car be taken to HIS mechanic, who I believe services his vehicles before selling them. Even though my son told him twice that a scan showed it was a timing chain, Tracy kept insisting it was "just a sensor" and to take it to his mechanic "when he was able to get another day off of work." My son had only driven the car 245 miles before the engine when out while driving it 2 1/2 hours away. The mechanic we towed it to said it spun a bearing and he would need a new engine. We text that paperwork to Tracy and asked if we could get a full refund for the lemon he sold my son if we could get it towed back to his lot. He refused. He said we could bring it back and have HIS mechanic look at it, but we don't trust his mechanic considering they work very closely together. We filed a complaint with the AG's office, but because it was sold as is, there was nothing we could do. We read his answer to our complaint and he completely lied in it, even saying that my SON broke the oil line when he told us via text that it was "from the cold" and nothing "he or the lot did". $6200 for a car that lasted 2 weeks. DO NOT PURCHASE A VEHICLE FROM THIS LOT OR THE ONE HE OWNS IN HAMILTON. You will regret it.
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January 2024 by Darryl Williams
First of all you don't have to buy a car from a lot for it to be a good or bad lot for people to buy a car from. From your responses as a business owner it sure does sound like you are not a very nice person. Coming from a business owner myself I would never talk to people in that manner. Good luck and have a great day. I can only imagine what you're saying about people behind their backs. Disgusting
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November 2023 by Rick Weissmann
Great to work with
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April 2023 by Jeffrey
Wish I read the reviews before going here.Rude unprofessional owner in review replies, The car I looked at was a Taurus. It had 2 large holes leading to the cabin of the car on the passenger and driver side. Drove great but hid some serious issues, soon as I brought it up he just said give me the keys. Estimated repairs for the rust that was also in the rocker panels was $2000. I will never consider buying a car from here.
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March 2023 by Scott Newman
Con Artist, that is all. I am sure he will come back with some lie of a response trying to explain how he is a great businessman. Just read his replies to the other reviews. He lies in the reply’s. You will catch it if you read them all. Just do yourself a favor and buy elsewhere.
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May 2022 by Bernard Pinckney
Owner is unprofessional, bad temperament, and a fast talking gimmick. Over priced vehicles. He robbed me personally between $300 to $500. Don't do business with him or his company!
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November 2021 by Dr. Rice
Tracy is decent but he definitely sells lemons every so often. An he definitely lies or doesn’t give a full disclosure. I put 4500 in a vehicle that wasn’t worth the trouble . So for that reason he should get 3 stars
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October 2021 by Shawn Heideman
I bought Cadillac from Tracy he is a honest car salesman It was a very comfortable and easy transaction I highly recommend him I will do business with him again
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July 2021 by Miss Kayleigh
My husband and I have bought 2 cars from Tracy, and he has always gone above and beyond to ensure that we were taken care of. My son locked my keys in my car one day, and Tracy went out of his way to come help me get back into my car. Out of sheer kindness. He didn't have to, but he did. We are a nomadic family who have seen many types of towns with many types of crowds, and we all know the reputation of Hamilton/Middletown areas. Lol. When I say that this is an honest man, who won't come on too strong like a creepy clinger salesman, let it be known that this is the truth! Idk how we got so lucky, but we are super grateful to have had a business relationship with a really great dude. He is real. You won't find that anywhere else. If a vehicle isn't in decent condition, he will let you know. He works with you on realistic financial plans! What more can you ask for? Understand that this lot gets some of their vehicles from very well maintained police auctions. They're great & reliable vehicles. He also can refer you to one of the best mechanics around also (Terry's Automotive in Hamilton). If you have a bad experience with either of these guys, it's more than likely your own fault.
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June 2021 by Matt Spurlock
I have bought at least 4 cars from this business and have always been treated right. I have had no issues and will continue to do business here.
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March 2021 by Decomposed Bob
I have bought 3 cars from Lacey, he's is very fair and honest. Never pressures you. I can actually say he's the only used car salesman i trust. I'll with out doubt buy from him again.
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March 2021 by William Stjohn
Seems to be a good place got a good car for a really good price no hassel in and out
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March 2020 by Dale S
Awesome place to find the right car. Easy to deal with
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March 2020 by Nathan Calvert
Sold a great car for very cheap. Nice owner and even held the car so we could come back and get it the next day.
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March 2020 by Dan Davis
Cool website London look at their inventory
