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March 2025 by trent jarvis
Good about answering the phone but could careless about you standing at the service desk for 20 mins while they continue taking phone calls.
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March 2025 by Jim Silveira
The folks at Bridgewater location very knowledgeable and helpful. The work was performed quickly and they went above and beyond in cleaning up the car after doing the work. Prices were a bit less than I expected to pay, as well. That Sarah is sure a peach, I loved her energy and enthusiasm.
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November 2024 by Heather Cowgill
BEWARE... MY FAMILY NOW HAS NO VEHICLE!! I HATE TO EVEN GIVE THEM A STAR!! Management or the guy who worked on the car would never call us back after I had the car towed back to them. Very bad business!!!
had my daughter take her vehicle in for an oil change & what we thought needed new brakes. We found out it need new tires, and over $1600 of work done. I agreed to most of it ,but thst night when I picked it up the check engine light was on. We have never had an issue with engine and we called them the next day on 10/17/24 to tell them and that the car started over heating too. Once again no issues ever. My grandson was just diagnosed with cancer and this was there means of transportation. I explained this to them prior. We had the car towed back in and the machanic took a couple of days to even talk to us. He said that some how the car jumped time and that he didn't know if this could be something they might have done. He said that he would talk to his manager, but he told me in advance that his manger would most likely say that this was not the machanics fault. I never herd back so I called them back to find out the results and he said the manager was standing by them. I told him I would have never spent that kind of money if there was an issue and I asked for a refund for the tires since there was hardly no millage on them. He said they do not refund their work and if he knew that something was wrong he would have never suggested any of the work. The worker talked super fast and I feel like he just took us to the cleaners . Its funny that no ressults for the engine showed up until after they worked on the vehicle. I feel like they need to take responsibility for what they hqve aused to happen!! They also left the car without any antifreeze and we had to buy some because of it over heating when there has never been an issue like this before!!!
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November 2024 by Ryan Hering
If I could give them a negative star review I would. I had a line of credit here years ago when I had Ford problems and even recruited my mom to start going there for which she ended up liking them. Now I wouldn't recommend this place to a dying Russian. They take advantage of women and the elderly. Told my mom she needed brakes and rotors all around and a new battery for a total of $1519.00. Come to find out her battery that was going to cost $400 installed was fine and all she needed was brakes. Their technician was nice enough to put the lug nuts on the front passenger side tight enough to where one broke off and the other four look sketchy enough to where we're going to go ahead and replace all five!!! I will be in touch with their corporate office tomorrow morning for sure!!!
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August 2024 by Amy Malone
Was happy to get new tires in emergency same day timing after an incident and leaving for out of town. Of course only the higher priced ones in stock but it got done when everyone else was closed on Sunday. My only complaint was having to pay for a alignment after paying so much for tires and that wasn’t cheap either
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June 2024 by Nancy Mabis
The customer service is the best! The employees are always so very courteous to me, the repairs are always done in a timely manner and the waiting area is always clean. I never mind having work done at this store. This is a 5 star store and I absolutely recommend it!
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June 2024 by LordGrim
It was my first time really at an auto dealership that treated that was very nice and paid attention to their customers so and all I really needed was a new tire and you know they had the tire in stock and they did it extremely fast so I think that they deserve you know a 10 out of 10 if I could give him more I could give more but yeah
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May 2024 by Andrew Creech
Calvin was very helpful and professional they got the work done fast and easy will definitely be returning.
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May 2024 by Rich Halter
Honestly I have never had an issue with this store. I gave a 9/10 because the price for parts and services is usually given over the phone but this time I was given just one lump sum without a breakdown. Still quality service and excellent customer care.
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May 2024 by Doktor Wort
I've been here for tires and minor repairs a few times. They've always been professional and done great work. I've never had any issues here.
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May 2024 by Edwin Condra
Always very professional and accommodating!
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April 2024 by julie r
Paid for the inspection. They skipped things after I refused to pay 400+ for the rear wheel cylinder
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April 2024 by Rsymond Carberry
Very good everyone was good at their jobs satisfied I am a bf Goodrich fan
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April 2024 by Bob Dobalina
Experience was fine until I realized in the snow tonight that they hadn't rotated my tires as requested. Mechanics get one shot with me. If something that simple was overlooked why on earth would I ever trust you to touch my car again
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March 2024 by Rhonda Hall
Billy and Calvin were very helpful with answering all of my questions and keeping me updated on the repairs. The car was a train wreck when I brought it in and now it runs great. Thanks to all of the mechanics for repairing my car. I will and have recommended Firestone to my family.
