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February 2024 by Marcus Hayes
Always good
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February 2024 by Andrew Jones
Clean store with helpful employees.
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January 2024 by Bob Beach
Just like the others.
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January 2024 by Steve Munsey
All the tools are locked up now, so you have to find an associate for help. That is a daunting task. After you do, they understandably need to take it to a register, but I had additional shopping to do. I asked if she could take it to self-checkout and leave it. After trying unsuccessfully to get help cutting and measuring baseboard, I decided to leave with just the tool. The self-checkout associate did find it but she walked away with it to help other customers. When she finally returned I decided I no longer wanted to shop where buying an expensive tool is so difficult. I went across town and found help and what I needed at Lowes. What a terrible experience to see what you want, have money to buy it, but leave empty-handed.
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January 2024 by Brandi Crofford
Very helpful associates!
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January 2024 by Brandon Hoelle
Much smaller than I expected. The aisles are cramped to the point that you can’t fit two carts down one aisle.The employees were … surprising. I wanted to purchase a cordless table saw with a free battery - a promotion they had at this time of year. I found an employee to help and while explaining what I wanted a man in a scooter rode by, dragging the scooter’s electrical cord behind him. The employee immediately yelled after him, but he appeared to not hear her, so she chased him down and started slapping his shoulder. Probably afraid and confused, he kept going straight, leaning away from her slaps. She got winded and appeared frustrated so she reached down, grabbed the cord, dug her heels in (as best she could) and leaned back with her full body weight - jerking the scooter to a stop and snapping the man’s head forward. Bewildered, he turned to look at her but she just threw the cord at his head and mumbled something about “that’s not safe.” She finally began taking me around the store, pointing to various tools in cages, saying “this is it.” She tried to tell me a small, handheld circular saw was what I wanted. Then she tried to tell me the SKU matched with an impact driver. She INSISTED. Luckily I happen to know what a table saw IS and didn’t fall for her feeble attempts at gaslighting me - if that’s even what she was doing. I think she just misread the SKU I showed her and couldn’t accept that she was wrong.It took 45 min before they found my table saw. Convincing them that the battery was included free was another battle, but a far less exciting one. When they found the saw it was on a shelf and required a ladder to reach. Instead of, oh, I don’t know, being careful with the product, she decided it was a good idea to just push the entire table saw off of the 10’ shelf onto the ground. Thank god I bought dewalt. Even though it landed on an its corner - crushing it - the saw itself was fine (once I got it home and tried it). But they didn’t even apologize, or ask if I wanted another one. I just wanted to get away from these people so I accepted the possible damage and checked out.Every single employee told me the battery wasn’t free, or that I was wrong, it was an online promotion only. But I rang it up, got the price of the battery automatically discounted, used my military discount, and gtfo.I’m never going back. The elder abuse alone should be enough to scare anyone away, but the disregard for their products is also concerning. Not to mention their complete confusion over which products are meant for which tasks (an impact driver is NOT a table saw), and their ignorance of store promotions.My advice? Know what you want. Get it quick. Don’t speak to anyone, don’t look at anyone. Leave as fast as possible. And have your phone ready to capture any moments of abuse to customers. I had my phone on and up, but was too shocked by what I was seeing to capture it on video. I wish I had.
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January 2024 by lawhorn4life
Your best bet is to find what you like in store, then buy it online somewhere else. They did away with veteran discounts and made it a lengthy process to apply for the discount online. Even then, the discount does not work and I had to go to the front desk. They refuse to use your veteran ID as proof. It's corporate greed at its finest, I highly doubt most veterans are able to go through that process, so they are saving themselves millions a year. The employees also have zero clue how to go through that and will tell you to just follow the QR code and figure it out.
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January 2024 by David Young
I would never leave this place if I didn't have to.
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January 2024 by B Ross
Almost everything one needs almost all the time. Very helpfull staff.
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January 2024 by Pama Woodrome
Had 2 of the 3 things I wanted. Associate was very helpful in finding what I wanted.
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January 2024 by Erica M
Every year I purchase a gift card at Christmas. I have always went to customer service to do so. Never had an issue until today. Waited in line over ten minutes because they only had two people in the Customer Service bay. Meanwhile I see about 5 other associates wandering around aimlessly not doing anything. When it’s finally my turn I asked the guy (Dom) for a gift card. He asked me if I had the card. ??? Confused I said um, no, that’s why I came here. They have always had gift cards at Customer Service. He told me I had to go get one from down where the registers are. So basically I had to lose my place in line, hike all the way down to the checkouts, back to Customer Service and back in (the now long) line again, because he said I couldn’t buy one at the checkout line. I left. What absolutely horrible customer service.
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December 2023 by Melissa Ann
They had better prices on appliances, so I bought a washer/dryer combo, stove and refrigerator. But then I got a call that the warranty was on sale at the time that I bought it and they didn't know it st the time. So I had to drive back to get the warranty. I guess they could have not called me at all, but I'm glad they did.
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December 2023 by Maurice Cunningham
Home depot serves its basic purpose. I wish that they had a larger selection of kitchen faucets, but the staff was friendly and helpful.
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December 2023 by Gary B
Just had to return a few things and Lilli at the customer service desk was so bright and cheerful. Especially after surviving Black Friday ! In and out just like I like it!
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December 2023 by Billy Howard
I enjoy shopping there because the store is always clean and orderly! And if you need help someone always shows up and helps you. Good place to get what you need!