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February 2024 by Emily McDulin
The employees of this location are the absolute best. I had to get my mother in law's wedding ring resized. She was in a nursing home dying with cancer. We thought we had time to get it back but she went down hill fast. I called the store hoping they could get the ring back faster. They put a rush on it and got it back by the next day from when I called. We are so grateful. Unfortunately my mother in law was asleep all day and had no idea it was back. She passed away the next day. I know this ment a lot to my father in law, and I am so glad I brought it to this store.
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February 2024 by Jack Kimble
I have never felt so ripped off in all of my 60 years on this Earth!I have been a customer of Kay's and their affiliates for over 30 years.Now I will never shop there again!For my 10 years anniversary in 2000 I had a custom wedding ring made with a Lightning Ridge Austria Black Opal at Kay's in Tri- County Mall. Recently and reluctantly I took it to Kay's to have it repaired.. When I went back I was informed that jeweler broke my stone while making said repairs. I was very disappointed and extremely skeptical of what was happening. They said they would make it right and match the quality of my stone. I told them I wanted my original stone back no matter what. It was a quality stone with lots of fire. When I stop back to check on it Kay's informs me the jewler "Tim" can not find my original stone. But will find me an equal quality replacement. There is no doubt in my mind "Tim" swapped out my stone for a much lower quality stone now that I have my ring back. This stone has absolutely no fire! That would be bits of red color in the stone along with blues and green.Simply crushed that they have done me this way after so many years of doing business there and the thousands of dollars spent there over the last 30 plus years. I was so proud of what that ring stood for and how pretty it was.Can not truely express how disappointing this has been.I feel so ripped off!Buyers Beware!I Will Never Shop There Again!They lost all my trust!Edit Jan 24:This is the only way I could find to reply.Elliot,You have my number on file. Feel free to call me if you really are serious about making this right. Are you not the one I have spoke to every time I've been there? I was specific about the lack of color, especially the lack of Reds, in the replacement stone your jeweler provided and the fact that it was a much lower quality of the replacement stone.Edit Jan 25:Elliot,Still waiting on your call.
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January 2024 by Kyle McMahan
Everyone is always so nice at Kay's and not just this one, but all that I have visited! It doesn't matter if you are just looking, paying your bill or making a purchase! They are always very pleasant and willing to assist you!
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December 2023 by Trailer Dude
Kaitlyn was extremely helpful and knowledgeable. She made the overall purchase experience very easy.
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December 2023 by Jevani Hughes
Alissa was super sweet & patient thank you ladies.
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December 2023 by Ervin y Ines
Coming here was by far one of the best decisions we could have made when it came to jewelry. So what if so-and-so went to Jared? We did better. We went to Karla. Karla from the very beginning was incredibly knowledgeable about our choice of stone- an Ethiopian Opal. From day one she was more than helpful with our selection of ring enhancer to when we needed to reseat the stone. We had an incident with the original stone and without question and without charge she cleaned it for us and knew exactly what was needed to be done to get it back to its former glory. When things didn’t go quite as expected she was there with an amazing solution and was more than accommodating to our situation. Words can’t describe how much her help means to us. All we can do is guarantee a lifelong commitment to only shopping with Kay.
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December 2023 by Bernard Whitson
Elliot has been super helpful everytime we've ever gone in.
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October 2023 by Deanna Mooney
Very helpful didn’t over sell made me feel comfortable with my purchase
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October 2023 by Jon
Allisa helped me find the perfect engagement ring! She showed me many different styles, went through all the ways to help finance and pay for the ring as well as helping me complete the purchase! Thank you so much for helping me make a memory!
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June 2023 by Melynda Peters
Kaitlynn and Elliot were super helpful and mindful about what we were looking for! No haggling or pressure. And we were able to take our rings home same day! We got super lucky!
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May 2023 by Melynda Miller
Kaitlynn and Elliot were super helpful and mindful about what we were looking for! No haggling or pressure. And we were able to take our rings home same day! We got super lucky!
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May 2023 by T WM
This store is amazing! Everytime we come here we are always met with accommodating service. The staff is awesome! My husband and I will keep coming backThank you!
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May 2023 by Raygan Parm
Loved the staff, helped my fiancé pick the perfect engagement ring and our bands. Always smells amazing too
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April 2023 by bricen Hill
Today I went into Kay Jewelers and was amazed. Their establishment was very clean and smelled refreshing. I was greeted by a nice lady named Kaitlyn who helped me find the right engagement ring. While I was working with Kaitlyn, a very welcoming employee named Allisa came and joined us as well to find the perfect ring. She made me feel right at home. Allisa was very personable and knowledgeable in engagement rings.
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April 2023 by Tara Born
Kaitlynn Blevins helped us find our Forever rings and was even able to located an exact match for a watch that he lost when we first met! A wonderful experience. Thank you Kaitlynn
