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November 2023 by Mark
We knew what we wanted and had a price in mind when we arrived. Salesman greeted us and answered our questions satisfactorily. No muss, no fuss. Ordering our mattress and arranging delivery was simple. Expecting to take delivery late next week.
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November 2023 by Lori Powers
Sales person was efficient, listened to what I was looking for, directed me to exactly what I wanted, explained what came with mattress as far as free platform and other details. Answered all my questions and discussed delivery time. I was in a time crunch and she got me exactly what I wanted and out of the store in a very timely manner. Would high suggest mattress firm, made a purchase before at same store and knew they would be fantastic!!!
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October 2023 by Loretta Jolivette
Happy with service. Felt salesperson was curtious & candid. He was very helpful regarding all details.
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September 2023 by Lorretta Kendrick
This store is quiet and clean. William was helpful but didn't hawk over you like most sales places do. Very helpful and knowledgeable. We will return for another mattress.
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September 2023 by Rajnikant Patel
Sales associate named Shawnta is very helpful, giving creative ideas. We feel more comfortable talking to her. Fine solver of the issues.
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August 2023 by Graham Vale-Freeburg
The sales lady was very knowledgeable and helpful without being pushy or overly solicitous. She showed us some choices that she decided on based on our preferences and then gave us plenty of time to decide. She was very professional and patient especially with our rowdy 6 year old! Excellent experience!
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August 2023 by Anne Williamson
I had a great experience at Mattress Firm with William Conrad. I explained my needs, and he helped me find the perfect mattress. Now I can't wait for it to be delivered!
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August 2023 by Chandra Stone
The sales rep was very helpful at helping me find a mattress I can’t wait to try. I had gone looking for something different, but got something even better.
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July 2023 by Jennifer Moon
Shaynta was extremely knowledgeable and helpful of brands and the differences in all materials. She was not pushy, gave us space and time for decisions
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July 2023 by Rhonda Meadows
Shawnta was awesome. Best price for the best bed for the sleep issues I've had. Will be back for any sleep/bedding products I need in the future. Great experience
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July 2023 by chris tankersley
The whole experience was very interesting and easy. We learned a lot about mattresses from William and that my wife wants to sleep on a brick and I want to sleep on a cloud. So, we decided to get two beds one for her and one for me. Seven grand later and we are all good. ???????
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June 2023 by Paul Cross (AtypicalPaul)
Beware Not much of a 120 day trial! 20% restocking fee and $100 pick up fee. We bought a mattress and in less than 60 days it started sagging. We looked and didn't see one they sold that looked any stronger so we put in for a return. Well they charge 20% restocking fee and another $100 to pick it up. This is on their website in the fine print but not out in the open. Nor were we told about this when we bought the mattress and was told about their wonderful 120 day trial period. Other companies with such trial periods do not charge you like this!We are definitely not happy and will never shop there again and will be telling others about this hidden cost.
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June 2023 by Nathalia Pelaez
Shantee was really good at explaining the differences between the mattresses which was very helpful to make a decision. I had been to another Mattress Firm location, and they did not share much, so we came in thinking we wanted one thing, and she made us change our mind for the best. We’re happy with our decision. They were also so patient with our kiddos, they had toys and games to entertain them. Great experience, thank you!
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June 2023 by AtypicalPaul
Beware Not much of a 120 day trial! 20% restocking fee and $100 pick up fee. We bought a mattress and in less than 60 days it started sagging. We looked and didn't see one they sold that looked any stronger so we put in for a return. Well they charge 20% restocking fee and another $100 to pick it up. This is on their website in the fine print but not out in the open. Nor were we told about this when we bought the mattress and was told about their wonderful 120 day trial period. Other companies with such trial periods do not charge you like this!We are definitely not happy and will never shop there again and will be telling others about this hidden cost.
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June 2023 by Karen Baker
William was extremely helpful. He is very knowledgeable, helpful and friendly. This is my 2nd purchase with Mattress Firm and have been very satisfied both times
