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January 2024 by Dylan Alexander
Go somewhere else the dude is snobby and will mess ur account up Metro is good just not this store branch ... I finally got my account settled
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October 2023 by Usinda Thompson
They answered all my questions. There was nobody in the store so I was able to get in and out fairly quickly. I went to see about a phone upgrade.
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January 2023 by Bones
Joseph is very helpful and I appreciate him taking time out of his busy day to help me with questions I have had
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December 2022 by Jason Warren
If you want metro services this is the store you wanna go to
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August 2022 by Kevin Goins
Sid is the best he will help you whit all of your phone needs
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April 2022 by Onan Zouzou
Bad customer service its so roud the employee she is horrible and disrespectful we about to get 4 lines she say we close at 5 pm We Glad We want to other location and we buy one phone and they give us 3 phones for free
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January 2022 by Old School Fool
Horrible Service, Beware...I've been a loyal customer to metropcs for years, always payed on time. I came in to to get my free upgrade which I have notification for. and I destroyed my phone in the washer, mind you I've gotten free upgrades every few years or so. At this same store. I came in and this kid act like I'm trying to scam him, doesn't look up my account or anything. Tries to say I have to pay 70.00 when I never have before. I'm switching service providers, this is laughably ridiculous....
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December 2021 by Hutch Stevenson
Seriously this place is as shady as they come! May as well have a dude and one of them 50 style pinstripe suits with a toothpick in his mouth flipping a coin while standing on the corner trying to sell some type of shady stuff. When I asked what was the lowest plan that I could purchase to qualify for an offer I was told the $60 plan that was actually the $40 plan and then was charged for the $70 plan. They were "nice enough" to put the most expensive device insurance plan and McCaffrey antivirus software on my account without me asking for it and of course I was charged for this. What should have been all actuality cost me just $43 - $45 ended up totaling $83.17! And I didn't even get the original phone I wanted I was told it was not part of that promotion however for $50 they could do it for me to find out later that the phone was included in the mobile plan that I purchased and could have gotten it, whether this part and the $50 was a mistake or an attempt at intentional deviation is unknown.
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June 2021 by Teresa Reid
I WILL TELL EVERYONE DO NOT GO TO METRO . MY FRIEND AND I WENT IN TO EXCHANGE HIS PHONE THAT HE LITERALLY JUST PURCHASED NOT EVEN 7 DAYS AGO. BUT METRO WOULD NOT ALLOW HIM TO. BECAUSE HE HAD TALKED ON IT MORE THAN 60 MINUTES. THAT IS MORE THAN RIDICULOUS!!!!! AND NOW WHENEVER I'M READY TO POST OUR EXPERIENCE WITH THIS PHONE STORE IT WOULDN'T LET ME UNLESS I POSTED A ?. THE COMPANY DESERVES NOTHING BUT ZEROES!!!##
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January 2021 by Pane _97 C
Don't waste your time going to this scam of a store.. worst experience ever ?
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October 2020 by Amber Jack Henderson
I am Beyond Unsatisfied! The gentleman at the store says that he is the manager and the owner. The LK 40 they sold me a few weeks ago I was told is just like the LK 20. (that I've replaced three times because of how much I loved it but it's no longer available.) But NO the LK 40 is nothing like the LK 20. I asked him to help me turn off or uninstall certain features that are different from the LK 20 that I do not prefer to have. He tells me "I don't know if it can be done or what I'm doing for sure..." and reaches for my phone...? If you don't even know about the product that you sale and sold to me and you want to mess around with it not even knowing what your doing "No Thank You, I will go find somebody that does know what they're doing!"
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June 2020 by Ahmed Khdeir
Everyone is very friendly and helpful
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April 2020 by Roger H
They were very helpful and nice. Small language barrier but we worked through it
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February 2020 by Amber henderson
I am Beyond Unsatisfied! The gentleman at the store says that he is the manager and the owner. The LK 40 they sold me a few weeks ago I was told is just like the LK 20. (that I've replaced three times because of how much I loved it but it's no longer available.) But NO the LK 40 is nothing like the LK 20. I asked him to help me turn off or uninstall certain features that are different from the LK 20 that I do not prefer to have. He tells me "I don't know if it can be done or what I'm doing for sure..." and reaches for my phone...? If you don't even know about the product that you sale and sold to me and you want to mess around with it not even knowing what your doing "No Thank You, I will go find somebody that does know what they're doing!"
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August 2019 by Giselle Davis
This is the worst phone service company I have ever worked with! I pay for unlimited data every month but even get reception when I live and work within 5 miles of two stores and multiple towers. What is the point of having Amazon Prime if I can't watch any TV on there without it buffering every minute! I have contacted customer service numerous times about this issue and they have nothing to say. The customer service here is really made to placate customer instead of actually helping them.
