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December 2023 by LuAnn Trueman
I want to thank Jeni Ashcraft, Donna Lewis and Shelby Platt for their diligent assistance in helping us successfully resolve a financial issue we experienced. They were empathetic, constant professionals, quickly acting on our behalf. We appreciate your hard work and outstanding ethics. You are all great assets to your customers and Telhio. Thank you so much!!
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October 2023 by Kelly Hunley
J.R. Smith as great! I am from out of town and he made the transition to a new credit union very easy.
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September 2023 by Dana Simpson
I understand holding a check until it has cleared, but to hold beyond clearing with no exceptions (even if the issuer verifies the check) is just ridiculous. I guess I will just transfer my business to my other bank, I was looking forward to banking local again but I guess that will not happen.
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August 2023 by ppcbh twin
A worker in my region went above and beyond to help me set up my first bank account. We entered telhio and talked with another worker, who seemed on the fence with helping me and my mother create an account for me, being that it was so close to the cut off time for doing so (4:00 pm) but she talked with others and got us referred to Shelby. Whom was very kind and witty, helping us through every step of the process and not giving us grief when the process had us going past 4:00 and then 5:00 pm. She gave us answers to all of our questions and gave me helpful instructions for setting up the app. She did a wonderful job, even though she had only recently moved to this location. She even told me how to save my money by setting up a direct deposit into my account so as to avoid the fee. She made getting my first bank account smooth and fun. Thank you so very much! I'd recommend going to telhio to bank. They have good customer service and easy banking. 10/10 service.
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May 2023 by Ashley Miller
Been dealing with this bank for over 15yrs i had issues with a credit card company taking out money and causing over draft fees i talked with the bank and explained i was working with the credit card company and they said they would get everything fixed and resolved not even a week later telhio closes all my accounts without any warning took all the money that i had in the accounts to pay for the over draft charges that the credit card company was going to take care of then they sent my paycheck back to my works corporate office and when i tried to reopen my accounts they wouldn't let me none of the staff cared that about the situation they was rude and talked down to me like a child any bank that treats it's clients this way is trash to me especially when iv been a member there for over 15yrs I'll reopen my accounts at a new bank
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April 2023 by Linda Burton
Amazing, patient staff! Every call I have ever made, the employees have gone out of their way to be helpful. Carmalee was so kind and patient helping me through a problem and Jenni was amazing with her knowledge of investments, CD’s etc. I always have confidence in the West Side Hamilton branch!
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April 2023 by Dave Brown
Clean bank. Jen Ashcraft was very professional, cordial & informative. Rates here are very competitive. 3 convenient locations in Butler County. ?
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April 2023 by Eric Mccree
Miss Ashcraft was very professional and had a lot of patience.thank you for helping me get my account set back up.
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March 2023 by Ricardo Maya
Great customer service was helped by kasey!! She was nice and easy to talk to!
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March 2023 by Tyler Demmel
I had an amazing experience with Ms. Jeni Ashcraft! She was so helpful and knowledgeable! I highly recommend this branch!
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March 2023 by Aaron Perry
Came in recently and the staff was extremely friendly and helpful. I won’t go to any other financial institution. They really know what they’re doing and they always do it with a smile.
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March 2023 by Jeremy Hampton
Every time I come to do my banking, all staff members are very polite and helpful.
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January 2023 by Brenda Conley
We are very thankful to have Sarah Powers handle our banking business! She is friendly, super efficient, and very quick to complete our refinance. Also, we very much appreciate Malina Skrobosinski and her professional, efficient, and personable manner in which she set up our business account.
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January 2023 by Roxane Beckett
My experience(my first) at telhio was so positive I don't know where to begin...my husband and I were helped by J.R.Staley at the Hamilton Ohio location. We made the appt. because of the treatment I received at my current banking facility. The options we were given, to increase my funds at this location by J. R. seemed unlimited. I wound up opening several Accts and my husband is looking at transferring his monies to the bank. We were made to feel that we were important and our satisfaction mattered. Thanks J.R.
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December 2022 by Amanda
Kasey at the park ave branch was amazing! Very helpful setting up a new account for my self and my son. Very informative and nice
