Metro By T-Mobile provides outstanding customer support and service, with employees described as a true treasure. Customers report absolutely awesome experiences, where weeks-long issues were fixed in mere minutes. The staff is really nice, polite, and helpful, showing different options and working with customers to choose the best phone according to their needs. The location is very clean. The selection is good, same with the prices and rate plans, and there are many accessories to choose from. Service can sometimes take forever as only one employee may be working, and it can occasionally be hard to understand the employees. However, many customers give a 10 out of 10 recommendation and state they will return for any service help.
Adam is no longer there. But the new gentleman thats the manager, I think his name is Ty, is just as good if not even better. I went there a few months ago needing a new plan and he got me one even cheaper! Ty is the guy!!
December 2024
They helped me to get a new phone keeping my same number. They showed me different options and worked with me to choose the best phone according to my needs. They are really nice and polite, y además hablan español. 😃
April 2023
You go through a line and come out with a phone you don't want
