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November 2023 by briana proffitt
I’m always skeptical of car places because as a young female, I have had multiple places ‘pull a fast one’ on me and this is the only place I trust. I have had multiple great experiences with this location but today definitely topped it all. I’m a broke grad school student, Scott was more than willing (as were the other employees) to help be get the best options for what I needed at a discounted price. They even replaced my super moldy cabin air filter for FREE because it was so bad and I truly could not afford that. That is something they didn’t have to do, I appreciate it so much. I could not recommend them more!
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November 2023 by Edward Whitt
Was charged quoted price.Chose this store over tire discounters because manager would not give me a quote without first knowing the specs of my tires. TD gave me A quote without knowing my tire needs. Felt as though TD just wanted to get me in the door.(Looking into it further, TD was 5 dollars cheaper, but estimated the wrong tire)No upcharges or last minute invoice changes. Was able to perform task needed within 1 day notice.Will use again.
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October 2023 by Mark Kline
I've used this shop many times, and they are always trustworthy, fair, and do good work. They also made a great recommendation for new tires on our CR-V to replace the factory originals.
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September 2023 by Harold Barnett
The manager was really rude and had no clue what he was doing. He told me that the socket was what damaged my lugs, not the impact. Funny, I put them on with a socket and torque wrench. Willing to fight with me cause I called him out on it. That sob is not capable of checking the air pressure in your tires.
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August 2023 by Alexis Hall
Terrible communication, what should have been an hour appointment turned into a 4.5 hour appointment. I will never return. Again, communication between the managers was just awful.
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April 2023 by Kathryn Lundy
Had taken my daughters car in for a complete check up. Found out it had an oil leak. Paid over $1,200 to have it "fixed". Not even 5 days later the oil leak was back. Has the car towed back there. Wanted over $1,000 to fix it again. Even though parts and labor where under warranty. Same issue, same location. First time customer and will never recommend to anyone. Counter guy was extremely rude. Should have a zero star.
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February 2023 by Brandon Tout
I drove from Tallahassee to Indiana to visit family. My steering wheel was shaking after being serviced at another shop in Tallahassee, Once I got to Indiana I called Bob sumerel after some family Recommendations, They told me that my tires were out at a balance and got it fixed in 1 hour, And got me back on the road making sure that me and my family could get where we're going safely. I want to sincerely think the entire sumerel team. !
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February 2023 by Mark Hendrickson
Just moved to Harrison a month ago (12/2022). Joe was great and offered some discount solutions as well as a free (through savings) AAA plan. Can also provide some services to my other foreign car. Thanks Joe, we looking forward to doing business with you in the future.
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January 2023 by Patrick Thompson
Very expensive even with AAA discount! They changed the price on my repairs 3 times and ordered parts without asking first. The guy that works the counter inside is very rude also! I will never go back there
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August 2022 by Joshua Chapman
Great experience all though the charge for regular lug nuts were 3 times what I could have got them off a Auto source or Amazon. Otherwise I was satisfied.
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June 2022 by Tammy Federmann
I called and spoke to Jason my husband had a blown tire and was creeping back to Harrison where he works he was in his work van I told Jason what tire we needed and he suggested two because of the duals and it being a heavy duty van my husband got there and in no time they had 4 new tires put on and had him back on the road !!! Thank you guys so much!! Jason you was fantastic!!!
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June 2022 by Trevor Napier
Have used them multiple times in the past between myself and my Wife’s cars. Stopped in and was basically told to call “some time next week” to setup an appointment. If your not willing to take the time to schedule an appointment because you are that lazy I don’t think I will be calling again given there are multiple options and there is simply no excuse when you have no one else waiting in the office to just blow someone off.
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June 2022 by Carrie W.
Made an appointment last week for a scheduled Maimonides my work vehicle. Scheduled for morning- when looking my name up found an appointment was never made but gracious enough to "squeeze me in". Said it would be a few hours. 7 hours later- still no updates. Disappointing service. Disappointing communication.
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April 2022 by John Day
Staff was very friendly and helpful. Took care of my request immediately. They are a full service shop. Would definitely recommend
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April 2022 by Nate Henderson
Never been disappointed with the service I have recieved. The staff is knowledgeable and very friendly. Have recommended them to family and friends.
