Kroger Marketplace in Harrison, Ohio, is a store that offers a good selection of products and is generally well-kept and clean. The store is appreciated for its helpful staff and the effort made by the night and morning crews to prepare the store for each day. Customers feel welcomed and often choose to shop here, even traveling from other areas. However, experiences with staff vary. Some employees are friendly and attentive, while others appear apathetic or rude. Notably, there have been issues with the deli and seafood staff, including a seafood worker who was rude, distracted, and lacked knowledge about weights and measures. On the positive side, there was a commendable moment when an employee named Kevin R led a quality meeting, showing professionalism. Customers have also noted that the ice cream is very frozen, almost too cold. Overall, while the store is well-maintained and offers a good shopping experience, inconsistent customer service can sometimes detract from it. Despite some negative interactions, many still find this Kroger a nice place to shop and appreciate its efforts to keep the store in good condition.
I accidentally overheard an employee named Kevin R leading a small meeting about quality the other morning and I was very impressed!! the ice cream is very froze almost too cold for the winter but what can you do??
November 2024
Some of the worst customer service of any Kroger in the area. The employee seem very apathetic. And the employees at the deli counter need to look up once in a while even when you speak up attempting to get their attention to ask for service you still get ignored.
August 2024
Update. The woman in the fresh seafood location is ridiculous. She doesn't know the difference between an oz and a lb. She is on her phone all the time and is rude.
