-
November 2023 by Natalie Goedl
I’ve never had a bad experience here. Kelsey and Danielle are always so genuinely caring that it warms my heart. They’ve both seen and taken care of my daughter like their own. Thank you guys for always being there.
-
September 2023 by Beverly Huston
Kelsey the nurse practitioner is the worst of the worst. Rude, unpleasant, unprofessional and needs a position not the field dealing with human people I would not even let her treat my dog wanted
-
September 2023 by Nicole
Would leave less than a one-star review if I could. Nurse Practioner, Kelsey, is absolutely rude, uncaring and out of touch with reality. She needs to find a new career. One that does not involve people.
-
August 2023 by Melissa Kimbrough
Turned my son away as a walk in. Stated we needed an appointment however their website and Walk In Registration sign in computer sitting next to the desk said otherwise. Both the Assistant and Nurse Practitioner were rude when I questioned appointments only. Stated "We take walk ins if we have room in between appointments" and booked solid. Ironically they were so nice and accommodating to the person with the appt. This was the ONE other person sitting in the waiting area at 7pm. Both staff members were rude and unprofessional. I wouldn't trust them with good care at this point. Do not go here of you need medical attention or want to be treated kindly. Kroger, is this how you want to be represented??
-
June 2023 by Amy Janszen
This clinic should be called could careless. We walked in and signed in at 4pm on 06/25. The nurse came out of a room 20 minutes later and asked if we had an appointment. We did not. She said they were booked until 4pm. I asked if we could wait in case they had a no show. She said even if I do I have paperwork to do. She just didn't want to see another patient.
-
April 2023 by Alayna Kayser
They do great work with my kids , I have my kids ears checked here all the time and they make it so fun for them !
-
September 2022 by Madison Burch
made an appointment online because i woke up feeling absolutely terrible, and i was running a little behind. my appointment was at 11:40 and normally I try and arrive 5-10 minutes early but I got there right at 11:40 (i looked at the clock). the lady who helped me at the desk/took me to the room seemed very annoyed and didn’t seem like she was really putting in much effort to take my vitals/listen to my symptoms. she went to get the actual nurse and i overheard her telling her that she “almost cancelled” my appointment because i was “2 minutes late”! i was right on time, not even 11:41. the actual nurse was also very dismissive of my symptoms and was very short with me.
-
August 2022 by Felecia Patrick
I showed up with terrible throat pain and was treated very nicely by NP Jennifer and Natalie. I ended up needing a shot and having an episode of getting lightheaded/ near pass out and they made me feel so comfortable and taken care of. Even though this isn't a normal doctors office I felt really comfortable and like they cared a lot about my well being. Thank you Jennifer & Natalie
-
August 2022 by Melanie Lloyd
Arrived as a walk in patient at 9:00 a.m. on a Saturday morning. The person at the registration desk told me I wouldn't be seen until 4:30 p.m.!!! So much for a "Walk in Clinic." Apparently you MUST make an appointment to be seen at this Walk in Clinic or wait 7 LONG hours to be seen. Completely unacceptable. Come on Kroger...you can do better!
-
August 2022 by Nicole McGuire
I am very disappointed with my experience and suggest not wasting your time here and going to your local urgent care, even if it costs a little more it will be worth it. I called to speak to a representative multiple times at different parts of the day and noone ever answered. Even the store can't get ahold of them. I made an appt online and even that got messed up. Another customer and I waited at the desk for a long time to be seen because the kiosk wasn't working, an employee came out, seen us waiting and left into the store without saying anything to us or notifying anyone that we were there. They need to stop advertising this as a walk-in clinic because they refused me and the customer before me and there wasn't even anyone in the waiting room.
-
March 2022 by Erinn Schneider
Called specifically to make sure I could get a TB test and was told I didn’t need an appointment and then I make a special trip to be told I have to wait 3 hours
-
December 2021 by Raechel Bott
Signed in on line. Small wait time but staff took care of me during the short time I was there. Gave me cough drops and a glass of cold water when I couldn’t get my cough under control. The doc was super responsive to everything I said and everyone was super nice. So much easier and quicker and more pleasant than my PCP!!
-
November 2021 by Ollie
Walked in to the clinic - sign clearly states walk ins accepted.Signed in at the kiosk and was told the wait would be over an hour.Approximately 20 minutes or so into my wait the Provider breezes out and tells the assistant at the desk they aren't seeing walk ins.Not "I will see the walk ins who are already registered however don't schedule any more."Keep in mind I was the ONLY walk in waiting.It was "Not seeing walk ins, if they want to schedule an appointment they can come back tomorrow."I have a PCP so I have no reason to visit this clinic during PCP office hours, and if I didn't who would want to receive care from a provider with this level of patient care.I contacted the other urgent care in town, registered online and was seen and out the door in under an hour.If you need care and want to be seen same day AVOID.
-
September 2021 by April Amann
Nurse practionor lied when they said they has the test I needed and I wasted forty dollars in gas
-
August 2021 by Tammy Hensley
First patient of the day who waited 45 minutes and then told walk ins are not being accepted due to being booked solid. NO CUSTOMERS were there, I was the only one. Online clearly states that walk ins are welcome. Turned away when there was an empty waiting room. Definitely won't be going there again.