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April 2024 by Todd Dye
Poor management very rude
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February 2024 by Kristen Sampson
So it's been a little while since this happened I would say maybe a month ago but I was so disappointed in this Subway I was just never going to go there again but something has to be said! The bad: I don't know who put upper management in their positions but I think it's passed time for a serious employment review!!My husband and I waited a little while in line because only 1 girl (Ashley) was doing everything and I mean EVERYTHING alone all while Zack (the store "manager") was off to the side in the back in clear view playing on his cell phone completely ignoring customers and the fact that there was a line almost to the door, she kept a smile on here face continuously greeted everyone as well as apologizing for the wait... So finally it's our turn to order she was very polite and also apologized to us as well for the wait, then in the middle of her making our subs which by the way it wasn't slopped together like everyone else does it there, it was probably the best looking sandwich I have ever seen haha then mr "manager" appears but not to help her but to tell her she had the bread facing the wrong way??!! What??!! I thought he was kidding but I was wrong he actually stood there until she "fixed it" then he went back in hiding. I asked her if they were the only 2 there she said yes so I asked if I tipped who would actually get it she said "we all split credit tips" which is crazy some just aren't deserving of it at all but said since he's store manager he doesn't get cash tips so it would just be her" so I gave her a nice fat cash tip!!! She was so humble and Thankful throughout the whole ordeal!! She is and will be the only reason I will ever go into this location again!!!
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January 2024 by Darla Johnson
Sat at window for 10 minutes WITHOUT being acknowledged by the 3 workers inside - would NEVER recommend this place!!!!
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January 2024 by Jordan Stutzman
Say they close at “9:30” but won’t take your order if you go in at 9 bc there
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January 2024 by Chris
Ashley b was awesome very friendly greeted me with a smile and made one of the best looking subs I've seen come out of a
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November 2023 by Venya U.
Horrible, they got a bunch of young kids working there an they are just throwing these subs extremely sloppy and messy
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October 2023 by Lisa Seelye
I got the chicken bacon ?ranch salad. With it I got provolone cheese, shredded lettuce, spinach, cucumbers ?? , ?, pickles, black olives. It came ranch dressing on the salad or you could get packets of dressing. It was kinda of expensive. Over 10.00 for a skimpy salad. Also, they never have coupons for salads and I can't eat bread so the sandwiches are out. The only reason I am giving the food a 4 is because the food is yummy!
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September 2023 by Chanc Goshorn
If you order a salad with chicken you have to specify you want lettuce…in your salad….or they won’t give it to you
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September 2023 by Sylvia Ross
I would go more often but the drive thru has been closed!Wheelchair accessibility: Glad there is a drive thru when it's open!
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August 2023 by Marie Wilson
I live in Hartville, so this store is only one close to my home. The service and sandwich making is not up to par the last several months. There is a lack of employees to do the job, and they aren't always friendly. They are being skimpy on the amonut of meat being used, and the veggies are not always looking fresh. Today when I went into store at 3pm, only 2 employees, and a line of customers. They are touching way too many other things than food with their gloves on, not very sanitary. The meat that falls on countertop should not be put on sandwich, should be thrown out. When veggies get to very bottom of container, and are smashed and look bad, I don't want them on my sandwich. I asked for new fresh tomatoes, and got some attitude. It's my sandwich that I'm going to eat, and what I'm paying good money for. So, I should be able to get it how I want it. I don't load up my sandwich with every vegetable like most customers do. So, the few items I get on mine, I expect to be fresh not squished or old looking. I have been in this particular store at different times of day, and always see long lines and not enough help behind the counter. The cleanliness of the food prep area needs to be stepped up also. I don't know what the problem is with this location, if its owners or not enough mgmt, but you are definitely losing customers. Just wanted to make you aware of the problems.Vegetarian options: There needs to be a few more options for veggies.
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August 2023 by Don B.
We're in the Hartville area occasionally on business so we've tried Subway twice. The service is friendly, the sandwiches very good.This last visit on Thurs., August 17, 2023 was still good but the eating area was well overdue a good sweeping/cleaning. They weren't that busy the whole time we were there but finding a clean table was difficult and the floor under the tables was filthy. As I said, the place wasn't that busy, drive-thru empty, no one but employees. Someone could have grabbed a broom and tidied up. Fast food or Morton's in Chicago, I don't care - keep your restaurant clean.As a side note the Subway app was not working. I mentioned this to the lady serving us and she said she heard that frequently. It's back on today but reading the reviews I'd say Subway HQ should get busy and look into that train wreck.UPDATE: A week later after contacting the Subway app developer on Google Playbook things were improved and working as they should. Went back to the Subway location in Hartville, OH and the condition of the tables was the same, in fact, one looked like beavers were munching on a footlong, leaving all their pieces behind. Real slobs.
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August 2023 by Bufosmixes
Got food here a couple of times and never really had any complaints. Sandwiches were good and made as ordered, fast. We had a coupon so we got a good deal.
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July 2023 by Serena Yoder
They mess up my sub every time I’m go there.
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June 2023 by elementy11
Multiple occasions where I waited 10+ minutes just to place an order (drive-thru and inside). Staff is rude and "toasted" sandwiches come out cold and crushed. Subway should be embarrassed.
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April 2023 by Mandy Lou
The cashier was super sweet and helpful when figuring out what to get to get for my one year old. And she knew her stuff because the healthy kids meal was a hit.Vegetarian options: Number one place for those who don't eat meat. The vegans too.Parking: Shared with plaza so never fills up.
