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November 2023 by Hector Sierra
This business is not customer centric at all. You all state 7-10 days to complete an order. It is day 10 and my order is still outstanding! I paid you all, and my order is still sitting. Please send me what i paid for or refund my money.
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August 2023 by Kevin Tran
Emily was great. I called and asked about shipment and she said that she’d call when it was being shipped. And she called!!! Great customer service from Emily. 5 stars
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August 2023 by Lisa Alsarray
My grandson and me drove an hour to the store only to find out it is not a store. I did try to call several times and no answer. My grandson is only 8 years old and was wanting to find a katana at the store and he was very upset to see there is no store trying to explain this to an 8 year old my day went really well ugh.
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December 2022 by Mike Azevedo
Company doesn't send updates except initial sales receipt and delivery isn't fast (2weeks for me). However I did get exactly what we ordered and am happy with the purchase.
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December 2022 by Michael A
Company doesnt send any updates and delivery isnt speedy (2 weeks for me) however they did respond to my emails in a timely manner and product was exactly what we ordered,
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December 2022 by Michael A
Company doesnt send any updates and delivery isnt speedy (2 weeks for me) however they did respond to my emails in a timely manner and product was exactly what we ordered,
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December 2022 by Rome Gentry
I guess I should have looked at the ratings before ordering from this place!! I canceled both items such as a stun and knife. The stun gun I found elsewhere $30 Cheaper. Plus, the customer service Dept or the lady answering the phone always did not know anything and her tone when answering was rude. I recommend going somewhere else!! Thanks
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October 2022 by larry southers
Ordered a samurai sword on September 25th. I never received a confirmation email for the order. Still no shipping confirmation. Sent them an email about the order and told them to give me some information about it or give me a refund. I have not gotten a response from them yet. Been a week.
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October 2022 by Robert O'Quinn
Very disappointed with my new red stiletto: no instructions included, one of the handle rivets was half out, operating the release required my maximum pressure and release to close was just as bad. Even the lowest price model should have bee better. As a collector, I'll find other sources for better grade knives.
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June 2022 by Charles Stevens
I've been a avid knife collector since I was a kid...This store might have that rare or unusual item you've been looking for!
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May 2022 by R “Roisin Dubh” C
I could write a novel about the experience with getting the product I ordered from this business, but I will keep it short. First off, it took weeks to get the knife! Second, it broke in a week!! Customer service was on par with staying in contact and doing their best to resolve this problem. Third, replacement took almost two months to finally get. And to top it off, replacement broke out of the box!!!! To summarize, long shipping time, good customer service, bad cheap product.
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May 2022 by Jeremy Lewis
Awesome service super fast… I purchased my order and had it in 4 days. Honestly that’s just as good as any service. Thanks to this company I highly recommend them to anyone that collects this amazing stuff. A+++
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April 2022 by muckdawg
I ordered a sword back in May and here I am in July still waiting. Last month I emailed to inquiry about my order. Got a response from the owner apologizing for the delay. He told me they were having issues with their ordering system and that they are having issues with their supplier. I gave them the benefit of the doubt because I understand things like that happen and Im trying to be a reasonable person. But here we are almost 2 months later so I sent them another email asking either for a refund or something that is similar that they have in stock. Most people would just want a refund but I am offering to take something similar or at this point just email me back and let me know something. I hate leaving a negative review. It really looks like this company had a good reputation in the past but this is not how you should do your customers. Hopefully they get it together. I wish they would at least have the decency to email me back. Starting to feel like I just got robbed. ?
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January 2022 by Kirsten H
We ordered a multi-colored butterfly knife. Although it wasn't in-stock and we didn't receive it until a week after Christmas, they did send me messages to let me know that would happen and to let me know when it was back in-stock, and then when it was sent. The knife was even prettier in person, and my daughter is really happy with it. The selection is so large, that the wait was worth it. Also, they did reply within a day or so to my emails.
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January 2022 by Samuel Coates
***UPDATE: item was NOT received by Christmas. They took too long to respond to even let me know what was going on so couldn’t order from anywhere else in time either. Wouldn’t suggest this place to anyone. Communication stunk. If we would’ve gotten the communication we asked for after our first email we would’ve known it wouldn’t be here on time and would’ve ordered it from somewhere else to have in time for Christmas.***My wife ordered an item from here and received order confirmation email on the 28th of November. Site says 7-10 business days to ship. We STILL haven’t received shipping notification and it’s been 3 weeks. My wife ordered as a Christmas gift and had no reason to think it wouldn’t get here on time even with a few days grace period for covid shipping delays and she’s obviously worried at this point. She emailed twice about it, got a response and was told she would receive an update the following morning and she didn’t get any update. Not impressed and will really be not impressed if this doesn’t arrive in time for Christmas.
