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December 2023 by Michael E Jones
Very helpful with our needs. Friendly and helpful staff at the drive thru and inside banking.
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July 2023 by Brian B BB.
Been banking here since my 1st job in 1995/1996 & the bank was called "Fiberglass Federal Credit Union"
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June 2023 by Betsy M.
ATM hardly ever working. Staff not very friendly. Trees need trimmed hitting top of my Jeep.
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December 2022 by Teresa C.
The worst banking experience ever. I rarely need cash, but when I do their ATM's are not dispensing cash or out of cash, or telling you your pin is incorrect (I watched a line of people leave completely disgruntled one Sunday so it wasn't me forgetting my pin). They are more often than not very rude on the phone, they tend to speak down to you as if you've not a clue in the world how banking works. When I was married we filed bankruptcy (~25 years ago), once divorced I remained with TrueCore with my own new account, a couple of years ago they 'upgraded' their systems and because of the joint account (that was long ago closed) I lost some of my banking privileges. I left them and now bank elsewhere, I do not regret it in the least, I should never have stayed with them. I do not recommend them to anyone.
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July 2022 by Matt Adkins
Love the place and the people, true it does take a little longer than most banks but I've never had to return because of an error on their part. Frendly, helpful, and professional is how I'd describe it. Personally favorite employee is Jordan, they should give her a raise at the bare minimum.
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June 2022 by Nicky 0078
Always helpful and pleasant when i go in
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March 2022 by Nick 78
Always helpful and pleasant when i go in
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January 2022 by Brooke Goldsmith
Slowest drive through ever
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July 2021 by Nick Risolio
Always helpful and pleasant when i go in
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March 2021 by Robert Young
Casey went above and beyond helping us with a time sensitive situation. She was very polite and helpful, providing great customer service.
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January 2021 by Alisa Byers
Their app is very slow, will not update unless the actually business is open. Transactions sometimes take 2 or 3 days to even post so your available balance is usually incorrect. But seems fitting so thay they can get money from overdraft fees.
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December 2020 by Jak
They talk about keeping us all safe during this time but can't be bothered to keep the ATMs up and running.
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March 2020 by Nathan Maddox
Poor customer service say here waiting to speak with someone for over an hour and they keep messing up my account not pleased at all
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December 2019 by mywoundedspirit
An incredibly friendly and helpful staff who go out of their way to assist you. I’ve been a member nearly 15 years and have no intentions of going anywhere else.
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September 2019 by Zarah Oliver
Not my FavoritevNot the worst bank
