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February 2024 by Sarah Peterson
I had months of issues with Verizon that were racked up in charges that I couldn’t get anyone to remove, regardless how many times I tried to call. I couldn’t sync my streaming services, I needed a new phone, everything was super messy with Verizon and I and I couldn’t get any resolution. Ty and Sean were super nice and sat with me for 2 hours, resolving issues that I couldn’t get resolved. Ty streamlined my bill, and got me discounts I couldn’t get from customer service (veteran and autopay). In short, they were great.
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January 2024 by ty scott
Wouldn't recommend reps don't seem to know what they are doing and aren't too concerned with actually helping customers would recommend going down the road to get 10x the customer service
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December 2023 by Jordan F20
The worst customer service possible. These guys just play on their phones and don’t have a clue how to actually listen to the customer. One rep rolled his eyes then walked away after trying to express my frustration of trying to close my account with previous reps over the phone. A simple task yet not an ounce of work ethic in this store. Too busy day dreaming of bigger gauges and cheeseburgers
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December 2023 by Dannytrueto
Fantastic! I tried a Verizon retailer that I thought was an actual Verizon store.(it’s called viktra but they make it seem like they’re the real Verizon) Spent nearly a week trying to simply upgrade to a new phone. Came here and it was resolved in just a few minutes. No hassle, no headache just easy. For the same price too!
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November 2023 by Brandon Scott
Terrible policies. Marketing ads are lies. Garbage policies on trade ins, upgrades, and unwilling to let you transfer your data on phone before taking it for an upgrade. Really unimpressed. Looking at other service providers.
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October 2023 by Bruce Kurtz
Was very helpful,polite, took care of business and was out the door in less than 10 minutes ?
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September 2023 by Adrienne Moody
Devon the representative at the store was absolutely terrible no customer service.
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August 2023 by 2springs3winters
This Verizon had lots of stock and very knowledgeable staff. Erich was so helpful and had great advice! He walked me through all my phone options and helped me make the best choice—I’m very happy with the service!
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July 2023 by Marcus Moore
I personally am not a Verizon customer, BUT my better half refuses any other service other than Verizon's... We were met at the door by very friendly staff, checked in, went over to phone display wile we were visiting, employee punched our reasons unto his handy work tablet, and my wife's new SIM card was ready within minutes as were browsed the items instore. Store was very tidy, and had plenty of devices on display & a plethora of places to sit down if we needed/wanted too. Was a pleasure visiting the Verizon Store that day...
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June 2023 by Cheryl Clark
Walked in, no waiting. I wish the prices could be less. I know asking a lot.
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May 2023 by Don Gullatta
one star because I can't give zero. I have never seen such bad customer service. I actually walked out and went to the authorized Verizon dealer a half mile away from this store and got customer service second to none. Do yourself a favor and skip this store and go to the one a half mile away.
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May 2023 by Nick Keener
Was told after bought insurance deductible. Now want 2 times as much. They said can change policy anytime they want and didn’t care.
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May 2023 by Debra Owens
They always help me out when I have an issue with my phone.
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May 2023 by Andrea Mcmullen
Worst place ever . Tired to explain to the guy that my husband service ain't been working at all and he was like well it's working now like well ya but when i leave his service will be gone and when I asked him to check his Sim card he had an attitude an was really rude .
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March 2023 by James Hoover
They treated me with a hostile attitude after they swindled me into buying a camera that they quoted at $20 per month and then charged me double and said that they never made that promise but they did which to me is lying and I will not tolerate that. The employees at this store are very unhelpful and corporate does not seem to be much better. If they had quoted me the correct price, I would not have made the purchase.