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January 2024 by Ryan McGhan
Drive over two hours to check out a F150 and found our dream F150 there. Nice truck, salesman was great!! Easy going no pressure. Got the truck and had a couple issues but they were fast and helped us out. We would do business with them again.
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January 2024 by Bobby Graham
I live remote and most of the transaction was done over phone or text. I drove 4 hours, the vehicle was exactly as advertised and clean even though it was snowing. I was in and out of the dealership in less than an hour. Great experience! Braden was awesome.
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January 2024 by Edwin Turman
AJ was like the BEST salesman I have ever dealt with. I enjoy my car buying experience. He was very helpful in making the decision to buy from Jim Schmidt Ford. It will be a pleasure to recommend them and AJ to anyone that's looking for a vehicle.
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January 2024 by Brenda Hinsch
My salesperson and the finance specialist who assisted in completing the sale of my truck were very knowledgeable and nice to work with.I found the truck online. There was a lot of helpful information on the website. I was able to convey my interest to the dealership and they responded promptly. Again, they were helpful but not pushy nor did they contact me unless it was what I wanted.My truck was detailed and looked great when I picked it up. After it was detailed, they noticed that the headlight was not working right. It was replaced at no cost to myself.I would be happy to work with staff at Jim Schmidt again in the future.
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January 2024 by Kyle Maxson
I can't say enough good things when it came to purchasing my Bronco online and working with Taylor and Mike at Jim Schmidt Ford! Their team went above and beyond to make it a seamless and enjoyable process. Their level of responsiveness was outstanding. Any question I had, whether about the vehicle specs or the buying process, was met with a prompt and informative reply. They were incredibly patient and knowledgeable, ensuring I had all the information I needed to make an informed decision. The online buying process they offered was not only convenient but also remarkably easy to navigate. They walked me through each step, making sure I was comfortable and understood everything along the way. It was refreshing to see a dealership embrace technology without sacrificing personal attention.What truly amazed me was their commitment to customer service. Not only did they make the process smooth and hassle-free, but they went the extra mile by delivering the vehicle directly to me. Their dedication to ensuring I had a fantastic experience didn't end when the paperwork was signed—they truly cared about my satisfaction.The Bronco itself exceeded my expectations, and I owe a huge thanks to the team at Jim Schmidt Ford for making the entire buying process an absolute pleasure. I wholeheartedly recommend them to anyone in search of a great vehicle and an outstanding buying experience.Thank you, Jim Schmidt Ford, for your exceptional service and for going above and beyond to make me a happy and satisfied customer!
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January 2024 by Patrick Felton
My wife and I had an amazing experience buying a truck from Jim Schmidt in Hicksville. Mike Riebersal was our Sales Consultant. He helped make it the best vehicle transaction I’ve been apart of.My wife and I are from Huntington, just southwest of Fort Wayne. Mike and I spoke for a few days, he had helped find me the truck with the certain things I wanted. Truck was ready to go when we got there.I would highly recommend anyone to go to Jim Schmidt and ask for Mike! His help was the best and definitely made us feel welcome!
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January 2024 by Eric Maus
This was my 1st time here. I scheduled my 1st oil change which was complimentary with the purchase of my vehicle. Thank you!! ? I worked with Brian, a service writer, who was professional, friendly and kept it simple. He pointed out what I may need in the future and sent me on my way! I appreciated Brian for his honesty, and the sales team for genuine conversation while I waited.
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January 2024 by Penny Perez
I wanted to give Jim Schmidt Ford in Hicksville Ohio a shout out for giving us a good deal on a used truck we were looking at. Plus filling the gas tank in the truck and giving us a free oil change. The truck had a window and antenna issue. They got it right in the shop and took care of the issues for us. Definitely would buy from them again.
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December 2023 by Todd Hauter
This was my first service of the F150 I purchased earlier this year. I dropped my truck off for a 2:30 appointment while on the way to lunch. I had planned to pick the vehicle up after work, but they had the service finished before the scheduled appointment time. I was able to pick it up just after lunch. It was super convenient. The staff was friendly and did great work. They even took care of a recall while they had it. I plan to continue bringing my truck in for future services.
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November 2023 by andrew ogden
I was looking for a f150 and they had one I was interested in. The truck was as advertised and the price was good. The sales process was easy and not “pushy” at all. Was one of the easiest car deals I have ever done. Thanks AJ and the team at Jim Schmidt Ford.
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October 2023 by Jared T
The process was seamless. Everything was done remotely from home. Scott the salesman was awesome very knowledgeable, and very prompt to respond. And Ryan the finance manager was really good at explaining everything and being thorough and finishing up the process. I will definitely recommend using these guys in the future.
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October 2023 by Hanes Hoffman
I have nothing but good things to say about this dealership and mostly Terry Arrants. I bought a truck from them from 600 miles away. They were attentive and professional the whole way through. Terry always responded quickly and help me with every question I had.... And there were a lot! Terry went above and beyond to make me comfortable!
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October 2023 by Brandon Sprunger
Great assistance and great vehicle. Friendly staff was a great relief on the stress of buying a new vehicle. I know we made the right choice to purchase from this dealer. Really appreciate all that y'all did for me.
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October 2023 by Scott B.
My uncle bought a vehicle from them last week.His salesman named Brandon Hicks came out to look at something that needed addressed on the vehicle.I was sitting outside waiting for the final paperwork to be done.This idiot decided to cuss my uncle out using the F word several times not knowing I was sitting right there.Don't buy anything from this douche!!!
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September 2023 by Will Charles
My initial interaction was with Terry. She was thorough in the video highlighting the truck I was interested in so thorough in fact that the dealership instantly had my trust. I was four and a half hours and two states away from the truck so trust is a big deal when having the vehicle delivered. The general sales manager also reached out just to make sure I was satisfied with the customer service so far and to check if there was anything else I needed. My experience was painless and pleasant all the way from start with Terry onto the financial manager Ryan and finally the gentleman who delivered the truck.Great truck it was exactly what they advertised. Customer service was phenomenal and the price was reasonable. Even though they are two states away I will be a returning customer.
