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October 2023 by Mel Van Horn
I had a very positive experience with Victoria Drucker from State Farm. She contacted me over a year ago regarding home and auto insurance. She never pushed or anything, but gave me an estimate that was very competitive. At the time I wasn’t interested in changing insurance companies. I was impressed with her professional approach and kept her number. Recently I decided to look for a new insurance company and contacted her. She was incredibly knowledgeable and made me feel comfortable with her and State Farm. By the time I agreed to accept her offer I felt at ease with the switch. She seems to have a genuine interest in her customers and their needs. She feels as much like a friend as she does an insurance agent. I have a direct number to contact instead of a 2(800) number that has no idea who you are. I feel very positive about her and the company
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July 2023 by Kethia Douk
Emily was very patient and full of knowledge. She walked me through everything and answered all of my questions. It only took me less than 15 mins to transfer policies. 10/10 would recommend!
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April 2023 by Damita Britten
The Agents are awesome every last one of them Vicky, Emily,Mary Ellen love you all guys keep up the great work
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March 2023 by Bipin Chakravarthy
Great customer service! I recently moved to Cleveland, OH from a different state. The staff helped me get my auto insurance and later rental insurance in a quick and timely fashion. Even though I got a cheaper quote from GEICO I chose to continue with statefarm. But I am dissatisfied to find that when I moved to a new state, I lost all the discount I earned over the past four years of my good driving and had to start from scratch, a stupid policy of Statefarm, nothing the agents can do apparently. Other than that, I had good experience with them so far. Vikki Drucker from their staff went the extra mile to make sure their rental policy meets the requirements of my landlords.
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February 2023 by Shara B
I actually left state farm a few yrs ago but realized I really wasn't getting a better rate. So I decided to return and I am so happy I did! The ladies over at Emily Montone's office are always so helpful and knowledgeable and they really understand the challenges we face in these ever changing times. They really help to make sure we have the most savings where our dollars can go further! I appreciate all the ladies and their insight, and I would recommend this location and state farm overall to all of my friends and family!
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February 2023 by Lana Alman
Emily has been a true pleasure to work with. She reached out to me over text when she noticed a change of address and offered to transfer my policy for a much lower rate. She’s been great over text and phone call and has been incredibly responsive and helpful. Id highly recommend working with this office and Emily in particular. Thank you for your excellent service!
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February 2023 by Vikki Drucker
I’m so excited to be a Customer of Emily Montone’s State Farm Agency. The customer service is phenomenal and State Farm has great Rates. My entire family has switched their Insurance products to State Farm
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February 2023 by Jaylen Womack
Thought they could help me with my issues but no. Been with them for years. Had COVID-19 the beginning of July & couldn't pay for the insurance because of me not working. Got coverage again after 6 months (actually 3 months in a quarter) to know I didn't have coverage on my lease vehicle in case of accidents. My rate went up drastically so got the next best coverage which is false. Got into an accident recently a day after getting "decent coverage" to know my vehicle is not full covered & no hope now. Talked to meany people the next day on the phone, 22 + phone calls, with no knowledge &/or care from agents not alone the extended wait time.Plus added note: with other people I talked to from State Farm told me that I have rent's insurance but don't. Want my Ten+ dollars back for BS purchase with no point. Thanks State Farm ??. Not a good insurance company like all of them ??.
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February 2023 by Karen Carpenter
I am a very patient person but Emily and her office staff were very unorganized and unprofessional. Very lax in returning emails or phone calls, unable to figure out my premiums, different amounts through my last 6 months with her, the only reason she returned my last email is that she saw I had changed agents. I don’t recommend this agent her work ethic needs work. I am 63 years old and I have been driving over 45 years this is my first and worst experience with an insurance agent and I will try not to hold it against State Farm, even though her representation of the company was very poor.
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February 2023 by Brenda Fisher
Great products and customer service! With everything there is to worry about these days, my insurance coverage is not one of them! Thank you Emily!
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February 2023 by Irene Obuzor
Very efficient and helpful
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February 2023 by Brandon Board
I spoke wit vikki for an auto quote she was absolutely amazing! She got me together in no time at all
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February 2023 by Marissa McClung
Emily is a very kind, caring, and capable agent. I know that she is only a phone call away if I need anything and she is always happy to help!
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February 2023 by Tara Weil
I have been a client for several years now and I am always grateful for the quick responses to all my questions and how friendly Emily and her staff are!
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February 2023 by Paige Gandolfi
Emily was super quick getting back to us for a quote. The staff has been truly friendly and helpful all around!
