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December 2023 by Zachary Chapman
It was very easy to plan a move with the truck rental program. You get unlimited moving miles when you book with Penske through home Depot. The staff was very accommodating and friendly too. Great for a cross state move
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December 2023 by Josh M.
I am leaving this review as I continue to stand here waiting for over 45 minutes now. I have been waiting for some assistance to have some blinds cut for my mud room, the intercom has been used 3 times and no one has come to assist. On top of that, multiple employees have walked past and I've yet to have someone ask if I needed assistance. Maybe I'll provide an updated review if anyone ever comes to help me out but otherwise, you're probably better off seeking hardware assistance elsewhere.
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September 2023 by Gene H.
Management of this store would do well to dump some of their employees. Many are friendly and helpful but those apathetic who don't engage eye contact or even bother to smile need a different job.
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June 2023 by April Johnson
Transaction was quick and smooth. Instructions were provided on how to use equipment. Provided great service with hooking up trailer and loading equipment. Very friendly.
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June 2023 by tmcnulty17
Rented a piece of equipment and tried to use Home Depot rental credits to pay, but they charged my credit card automatically. They make you give your credit card info as collateral when you rent any equipment before you rent it, and the lady assumed to use the card on file. When I said that that I wanted to use rental credits she said she pushed the transaction through already and that it was my fault I didn’t tell her in time. This Home Depot has really gotten to be poor quality over the past few years.And this is all not mentioning that the piece of equipment didn’t even work!
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March 2023 by Alex K.
A few days ago, I went to this Home Depot for a small refrigerator. I bought a special floor unit--not an order, the actual "buy this one right here!" model they were having a special on. I paid extra for delivery and was promised it Tuesday, between 6 AM and 8 PM. Monday, I got an email verification with a tracking number. And today, it told me "pickup in progress."Seven hours later, no fridge. Pickup still "in progress." At that store.When I finally called, I was told the sale had been switched to the Cleveland Heights store, which, apparently, no one in Cleveland Heights knew. I sat here all day for no reason.I'm now waiting for a new delivery window --but why should I trust them? Their promises are plainly a joke. They're utterly incompetent. And they clearly don't care.
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November 2022 by Brad D.
Why is it that you just can't come in and buy 1 thing?! Must be in a guy's DNA! I'm here so many times a day, it's like a second home already... lol
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June 2022 by David W.
I went in today because I purchased a floor jack from them that stopped working. All I wanted to do was exchange it for a new one. I was told because of a new policy that nothing could be returned without a receipt. I explained I didn't want my money back I just wanted to exchange for another jack. I was told, "there's nothing I can without a receipt". my response, "if I leave here without a new floor jack you will lose a customer forever". the response back was a shoulder shrug and "I'm sorry". FYI husky tools have a lifetime warranty. as for the employees of Home Depot the only thing they are good for is consuming oxygen. they do not know where anything in the store. they have to look it up on a smart phone then they tell you which aisle it's in. they do not know anything about the products they sell and this is a direct reflection of the upper management of Home Depot. this also reflects the massive amount of corporate greed Home Depot has. There's minimal training for the employees, there's more self checkout registers than regular registers, and then you have this new no receipt no service. I will never set foot in a Home Depot again.
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May 2022 by Nick Kelly
Good place to rent tools or a truck if in need of moving some bigger furniture pieces
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November 2021 by W. Nicholas S.
Absolutely awful customer service! Tried to work with them time and time again but no one wants to do anything! Lazy non-helpful workers! I've even tried to call in orders and no one knows how to do anything or take an order! Absolutely horrible experiences multiple times!
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September 2021 by Christina Knauer
waiting for 20 minutes in customer service line and there's still two people ahead of me and several more behind me. at prodesk several employees just sitting and chatting. Wish I was at Lowes.
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July 2021 by Kathy S.
This is the One Home Depot store I end up going to find what I need! I live in Cleveland Heights but unfortunately the numerous times I've gone to the Severance HD, it has been a waste of my time. Employees hang out in groups of 3-4 chatting and ignoring customers. Shelves are poorly stocked and empty at the Severance HD. Not sure if it's high crime area or just poorly managed? Regardless, every time I go to Severance they are out of what I need so I always end up going to the Home Depot in Highland Heights. Highland Heights HD store doesn't have as many employees but it is well stocked.
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February 2021 by Brandi H.
Its awful that I even have to give them a 1.... awful front lines customer service. Tried to buy a washer.... after well over an hour and half of the WORST service, a messed up delivery, we cancelled the purchase which turned into a whole other battle to try to get our money back. Do not.. and I repeat, DO NOT go there.
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April 2020 by Ron Godale
As a Contractor I am completely frustrated and appalled how laxed your store's are in terms letting the general public wander around aimlessly most not observing distancing rules and not wearing masks & gloves ; the rule in Ohio is businesses are open for ESSENTIAL PURCHASES ONLY ; this means Contractors like myself and people who actually need something for an EMERGENCY REPAIR ; this is not the time for people to be leisurely shopping ; it should be on-line purchases ONLY with curb side pick up for the public and only Contractors with commercial accounts should be allowed inside the store ; also ALL of your employee's should be wearing masks & gloves
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March 2020 by Melvin J.
buyer beware. be extremely careful! when purchasing a major appliance at home depot. they will not allow returns at all. they also will not give an exchange after 48 hours. after 48 hours they will send repair to your location to determine if unit is defective and decide then if they will replace it. comparing their policy to other stores is as follows: lowes return policy is 30 days, best buy is 15 days and costco is 9o days... therefore it is smarter to purchase major appliances elsewhere.
