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June 2024 by Angela Massoglia
Vince goes above and beyond for customers, definitely will return in the future to work with him.
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June 2024 by Garrett Gordon
Jay was incredibly helpful. You guys are lucky to have him at your store!
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June 2024 by Bri Smith
Rita Faye was amazing and so easy to work with. Very personable feeling with her! Dominic was also very very helpful and very sweet, kind, and informative. I felt very confident working with the two and they made my transfer from T-Mobile to AT&T flawless ?
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June 2024 by palvinder singh
Jay was so nice and helpful with starting me on AT&T. Very knowledgeable and kind!! Definitely would recommend this store!
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June 2024 by Melissa Shanmugam
Great experience as always!!
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June 2024 by Mario Prado
The attention of the staff is very good, they speak Spanish very well and helped me solve my problem, thanks my friend Vicente
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May 2024 by Teresa “Gabe' s mom” Williamson
Vinson is the BEST- easy to work with and very knowledgeable about products. Will always come to his store.
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May 2024 by Jon Robertson
Store Manager Dom was great. Gave me an honest and best pricing experience upfront. Made sure I was taken care of when another employee took over getting us new phones and a new line. Vince was very helpful in getting us out as quickly as possible and even helped with new internet. Highly recommend both if you stop in.
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May 2024 by Emmy M
In November, 2023, I INQUIRED about receiving an old landline number for my business. I was signed up for an account without my permission and given a phone and phone number I did not know I was signing up for. It was supposed to be an INQUIRY, by which AT&T was supposed to call back because they had guaranteed I would receive a specific number.
That did not happen. I received a burner phone that I promptly returned to the store on February 29th, 2024. The number was incorrect, and the store and store manager at this store said they would take the phone and return it. I was assured that the account was closed, and that I would not have to concern myself with it anymore. I received a confirmation of the return order and an email from her apologizing that the account was opened. She explained that it was common practice for the Sales Representatives at AT&T to open up accounts even if they knew the correct service couldn't be provided because it boosted sales. She said there was absolutely no way that I could receive that business number with AT&T and that the initial sales representative had lied to me, in spite of the fact that I was given 4 different request numbers for that specific phone number. She said that it was not possible to create a request like that and that all four "request numbers" were fake. AT&T's own store manager acknowledged that!
A few months later, I started receiving bills saying that I owe AT&T money for this account that was only in inquiry. Now, I'm being charged for services that don't even exist!
When I called and spent EIGHT straight hours on the phone SEVEN, which were on hold, I was told that there was no way to close or cancel the account. I was transferred over 10 different times because there was no process. Several requests for escalation were refused. Even after physically walking into the store, requests to speak with a regional manager AND the vice president were denied because I couldn't "prove" my identity, even though I had my driver's license and passport in my hand.
It is clear that AT&T has a DELIBRATE, INTENTIONAL system that is set up to take customer's money without providing service. Each department can't do anything about anything, including signing you up for a phone! Such a system ensures that AT&T will never need to take responsibility for their terrible, irresponsible, and unethical business practices.
AT&T lacks the desire to correctly "fix" this or any other issue. AT&T does not need any more "proof" that I do not have a physical phone that has no service. They can see that there is no phone and no service.
If AT&T wishes to "investigate" something fraudulent it can start investigating itself. Naturally its system ensures that it won't find anything. So, in addition, they can set up business practices that actually work, where employees can actually do something about a problem. What's more, they can give their call centers the correct phone numbers to transfer a customer to another department. Hopefully someday they will be held accountable for their business practices, but until then, stay away. And, in the meantime, readers, consider reporting your issues to the attorney general instead of just writing your reviews- it's the only way you will be able to get your issue resolved.
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April 2024 by Habiba Audu
Jay helped me so much. My son's phone was not working with the cellular. He went above and beyond to help me get him back connected.
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April 2024 by Terry A. Green
Vince was very helpful with the billing issues and also explained their product that in more depth. He was able to help with additional discounts I was eligible that made my monthly much more acceptable. Vince is a good guy. Nice and courtess.
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April 2024 by Olga Ramirez
Jay was very nice and worked really hard to help us with our questions and concerns! Very knowledgeable, amazing customer service!
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April 2024 by Nikki Longenette
⭐⭐⭐⭐⭐
Ritafaye was amazing! Her attention to detail and quick service made my experience at this store truly exceptional. I've visited several locations in Columbus, but none compare to the level of service and care I received here. Ritafaye went above and beyond to ensure that all my needs were met, and her expertise was evident in every interaction. I highly recommend this store to anyone in search of top-notch service and a seamless shopping experience. Thank you, Ritafaye, for your outstanding assistance!
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April 2024 by Jesys Gabriel Martinez Mejias
Excellent attention, very good service from Vicente and Tim
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April 2024 by Greg Peck
Tim and his team at the Hilliard AT&T store were awesome to work with and went out of their way to make my experience quick and easy!
