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October 2024 by Tom B
Well here is my honest review of working with this company in having had our spare bathroom remodeled. We were introduced to this company at a home remodeling show in Columbus and as I understand, this is one of the main sources of new business leads for them. They describe the whole process as easy, completed in 2-3 days so I set up an in home presentation.
When the Columbus sales person came to my home, I informed him right away that if their sales approach is a "one time close" offering a special incentive to sign a contract on the spot or loose the offer, I said I was not interested in doing business. He assure me that is not how they do business. I make my living in sales and personally find the approach insulting. After spending two hours with him, I was given a price that was only good if I signed on the spot. After an uncomfortable exchange with him and countering with my own price, he called the owner and then we agreed to my price and signed the contract. Then the sales person demanded I provide a positive review on the spot while standing over my shoulder. I only reviewed the initial exchange at that time which did not include and comments about work yet to be completed.
The installation went as planned and the install team was polite, on time and courteous. What I am unhappy about with the installation are as follows: The company removes all existing cabinetry, fixtures and hardware but does nothing to prep the walls for painting nor provide any painting services, thereby leaving the project incomplete. You have to skim, spackle and paint after the project is done which is inconvenient to say the least. I also purchased an exhaust fan that they replaced but the old fan and space was larger than the new one. This caused the new exhaust fan to blow hot air and insulation back into the bathroom and was unusable. So the bathroom filled with hot steam and was unpleasant. They threw away the box for the new fan I so I could not return it and threw away the old one. So I had to buy another one that fit properly, hire an electrician, and hire a painter to finish all the unfinished parts of the bathroom.
Another thing to keep in mind is when the sales person leaves the home after a contract is signed, they turn it over to production and have nothing more to do with you on managing the project. Any questions you have need to go to a production person.
Once final payment was made, I was told I needed to do another review on the spot which I refused to do. The installation crew is tasked with trying to force the homeowner to review the company on the spot before they leave so they can review the content.
All in all, the bathroom came out looking nice at 80% complete and once I pay for all the additional work needed to get to 100% it will be a nice transition from before. In the future, I will use a traditional remodeler that does a complete project from start to finish.
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October 2024 by Gavin Sailor
Excellent customer service! So much fun to work with. We couldn't be happier with his suggestions. Brian thank you for helping us today and we can't wait to get out bathroom completed!
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October 2024 by Jessica Lightfoot
This company is amazing! They really go the extra mile to make sure you get what you need. Pete and Jared were fantastic, even working in the pouring rain.
100/10 definitely recommend!!!!
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September 2024 by Julie Myers
These guys did excellent work on both bathrooms. They thoroughly looked through the whole process ensuring everything was done properly. I would recommend them to family and friends. I love my new bathrooms! It looks beautiful!
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September 2024 by Thomas Rees
Great work done by the two men they sent. Paid attention to every detail.
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September 2024 by Margot Engle
Great Presentation. Answered all my questions and didn't do the sales double talk. Signed paper work tonight feeling confident in picking a local family owned business.
Ask for Brian you won't go wrong.
I'll share follow pictures when complete.
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September 2024 by Sondra Blue-Schneller
I am so excited today cause me and my husband have talked about doing a walk in shower in our bathroom and yep just all talk. So I was at the Delaware County Fair this past week and Bath R Us was the only ones at their booth so I did it, I made an appointment that was on my time! Knowing that my husband wanted to do our bathroom on his own cause he does all our home projects. Well Doug with Bath R Us did a fabulous job explaining all the structure of the walk in shower and all the materials that make their products great. He gave us a price that was very affordable with financing. So guess what… I’m getting my walk in shower now!!
Thanks Doug for the being the most informative guy on all my questions and especially all my husband’s questions.
Thanks Doug for your patience when choosing my color tiles for the shower walls and having pictures to actually show us too!
Happy wife here for sure!!!!!!
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September 2024 by kate winget
Brian was helpful, explained very thoroughly, and showed the quality of materials they were gonna use and price was fair. Warranty is great!
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September 2024 by Cathy Kirk
Thomas and Andrew did a fantastic job
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September 2024 by Zac Oldham
Installers (Chase & Bob) were great. Went above and beyond. Highly recommend. (We still need to finish up some painting and changing light fixture on our own.)
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September 2024 by Spiralogy
I'm not the easiest person to convince but Brian did a fantastic job laying out options and expectations for an upcoming bathroom remodel. Was very patient, knowledgeable and answered all my questions satisfactorily. Highly recommended!
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September 2024 by Melissa Hale
Brian was great. Very patient with us. He was knowledgeable about all. We enjoyed working with him.
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September 2024 by Daniel Hodge
Everything turned out great
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September 2024 by Brittany Murphy
Chase was our installer and he did a fantastic job! We could not have asked for a better person to do our showers (and toilet). He happily answered all our questions without any hesitation and was as nice as could be the whole time. He was a saint and did an amazing job. Thank you Chase for being amazing!
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September 2024 by Justin Snoke
Brian did a great job laying out expectations and presenting their plan and installation. Price was great and everything is taken care of. Clay and Mitch did a great job installing, very professional and took care of all the fine details!
