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January 2024 by matt conte
TLDR: Went to the plant auction, auctioneer was a brute, Darby Creek made it right.The auction itself was fantastic, I probably got about $5k of retail plants for about $1.5k. 25 total ranging from 2-4" caliper and 4-12ft. The plants were all great quality, most had a wire frame and were burlapped in some fashion with pea gravel medium. They said if any of these died, they'd still make it right so I may add a note next year if anything doesn't make it.I was a little disappointed they didn't do more to stand up for me as a customer when this auctioneer (Geoff Smith) went from hard to insulting. I stopped talking to him and flatly asked Darby's team how they wanted to handle this and at that point, they vindicated me.As far as the pickup, the staff did all the loading very skillfully and were very helpful. I'll be a customer at their new location too.
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October 2023 by Fred Gardner
Good late-season stock! Visit them soon!
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September 2023 by Ronda D.
Saw this Nursery on the news this morning and it looked as if they were fully stocked and had lots of options for the trellis I was hoping to get . Surprisingly it was not at all what I expected and I was let down by the selections, cleanliness of the bathrooms and overall just not a place I will return too. The bathrooms were FILTHY!!! Dirty floors, toilet and sink!! Smelled horrible! The brick pavers were coming up from the ground underneath and when you stepped on them water squirted up out of the bricks and got mud all over my leg and my sandals. Nobody offered assistance and there were plants laying all Over the ground and had never been picked up. Just not the place I expected !!
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August 2023 by Cheri Fleser
At first they were fantastic! They knew what they were talking about! Then, it was chaotic.Before I left the nursery I made a appt, per the salespersons advice. I was also told to email all pictures that I could from every angle and give measurements and details of what I wanted. I had already taken all the pictures prior to going there so I emailed as soon as I got home. Within that email I gave precise details of what we needed, what type of plants I liked, I attached all the pictures I took at their place, I went there to research.I ask a lot of questions so I know what to expect and how things work. I am very organized. They didn’t tell me they would meet me at my house so I drove all the way out there, 20 minutes, to meet him about my plan. No one ever told me he would meet me at my home. I told them I’d go straight home. I also told them my husband was available and at home.The guy was late. When he finally showed up we talked for a while. I explained what I wanted. He gave me advice. He asked me to give him about a weeks time to get a plan together. I waited about two weeks never heard from him so I went ahead and emailed. I knew he was having knee surgery. However, you don’t tell someone give me a week and I’ll get back to you and then never get back. After another two weeks went by I emailed again asking if he’s ever received the email. I know it was the right email I double checked it, I never heard back. They came out in the beginning of June. By July I still hadn’t heard from them. I even tried leaving a voicemail. Nothing. We decided that we would not use them, clearly they were not reliable.Today is August 9, I just got a voicemail from them stating that he still is recovering from knee surgery. They wanted me to call back to let them know what we decided. Seriously?!?!This company doesn’t check their emails, doesn’t return phone calls, and doesn’t care about business. If you have a person out of the office, that is a main contact for business, you should arrange for someone to cover your job!We have a very large front bed and side yard, that we wanted to redo completely. I would highly recommend going to another company.
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July 2023 by bobbie Stonerock
Awesome nursery with a huge selection of plants. I saw on the morning news that the nursery is moving, so I checked out there marked down plant’s, shrubs, and trees. Evergreens ate half off. Great selection of arborvitae’s, but they were larger than I needed (balled).Some perennials are fifty percent of, but most are still full price.Great staffing. Someone was available to help us within minutes of our arrival. She was knowledgeable, and full of suggestions. Loved her.
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June 2023 by Ryan
Jeff came out and quoted me $4,000 to mulch and clean up my entire property (1/4 acre). Thought it was a bit much, but I accepted and signed the proposal. Has ghosted us since and won't reply.***UPDATE: After attempting to pay the deposit and our emails went ignored for a week, we decided to go with a better outfit that quoted less than HALF the price Jeff quoted me. Most importantly, they have been responsive.
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June 2023 by Pat Anthony
I have never met a person as rude and obnoxious as the associate I encountered yesterday.
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June 2023 by Brian M.
We Will stay away. We purchased 3 pines which we had planted by them. 2 died within 6 months, they replaced those and the next 2 they replanted died also. I am not an idiot, I maintained as I was supposed to, but they chose to not replace the 2nd two and stated it was our fault. 5 trees, 4 died, not a great success rate with their product. Buyer beware. We will follow our arborists recommendations going forward.
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May 2023 by Cassandra Christensen
A little on the pricey side but generally good quality on annuals and tropicals.House plants are usually iffy after a while but if you get them fresh off the truck you might find some pretty specimens! We visit here at least once per week in the spring.Staff is generally helpful and welcoming.
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May 2023 by Bill S.
So sad. After years long relationship and uncountable thousands of dollars spent I am terminating my relationship with this business. Terrible customer service and a don't give a damn attitude to make their mistakes right. The 7th tree we bought from them, after having entire yard landscaped by them, was sold to someone else. The purchase was lost and we had to continually follow up and prove we didn't get the tree for 7 months to get "A" tree planted. $500 dollars worth of mulch and a missed single phone call to get it delivered 2 weeks later. No follow up or multiple attempts. 1 call and said my voicemail was full. My phone didn't notify me of that situation so are you sure? Grad party at our house in 1 week can't wait another week plus for you to deliver. We live 5 miles down the road in Hilliard. They can't find a truck and 2 guys to get it here? I paid $75 extra for delivery. We even said that we understand that finding help is difficult. That was met with "No it isn't we have plenty of employees ". Screw the customer. Apparently things are so good they don't need the $500. I can always make my purchases elsewhere.
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May 2023 by Mike Posey
First time here, Cindy helped my wife and I, looking at unique items they had and grasses. She was extremely helpful and friendly. We will be back.
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April 2023 by David West
Great selection and sale prices !
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February 2023 by Paul N.
Terrible company. Came out do to landscaping estimate and just wasted my time. Said they would give estimate in a couple days. Never got estimate, even after contacting them again.
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November 2022 by Katie Rings
Darby Creek Nursery did a wonderful job landscaping our new build. Jeff was very professional and enjoyable to work with. He listened to what we wanted and created a landscape plan that reflected that. Anytime we had questions, he was more than willing to answer and offer advice. The plants and trees selected were very high quality. Everyone who worked on the install, especially Francisco, were very professional and took great care with the plants and trees. We love how everything turned out and would highly recommend Darby Creek Nursery.
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November 2022 by Katie R.
Darby Creek Nursery did a wonderful job landscaping our new build. Jeff was very professional and enjoyable to work with. He listened to what we wanted and made a landscape plan that reflected that. Anytime we had questions, he was more than willing to answer and offer advice. The plants and trees selected were very high quality. Everyone who worked on the install, especially Franscisco, were very professional and took great care with the plants and trees. We love how everything turned out and would highly recommend Darby Creek Nursery.
