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November 2025 by Margaret Butler
We needed a new faucet and we like the brand we had very much, Grohe. When I researched it, I found Ferguson Bath, Kitchen & Lighting Gallery. My husband were in and out of the showroom in 30 minutes. Yacob was very helpful in showing us around and discussing our needs. We were very impressed with this fabulous showroom and all the beautiful things you can order for your home. Next time we have a need for something sold at Ferguson, you can be sure we'll stop in again. Oh, and the faucet we purchased arrived on our doorstep the very next day!
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October 2025 by Jonathan
Always a great experience here. Very knowledgeable staff that take the time to work through your project design, questions and options. Our go to for plumbing fixtures.
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October 2025 by Charlotte Blair
I highly suggest you use a different company. Save yourself time, money and energy!
Ferguson showroom is very impressive. The sales person was helpful. We were told that Ferguson does not accept return merchandise.
I was sent hardware for the shower that had been returned and was missing parts. My contractor started to install it prior to realizing that the materials were used and not working. Ferguson‘s provided new hardware with no compensation for the time lost. Now the shower head from there is not working.
I have heard people use Fergusons even though the prices are high because of the exceptional quality. That has not been my experience and I’m waiting ongoing for a working shower because of their products not functioning.
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October 2025 by Jeffrey Woods
We purchased Thermador gas cooktop/oven, range hood and microwave from Ferguson in March. When they delivered the range they ended up damaging my steel from door. I was told to get
an estimate and that they would take care of the bill and installation.
After getting two estimates and providing them with all the needed information they have failed to follow through. It is now September and NO ONE has followed up. * update the insurance co got involved and paid for the damages.
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September 2025 by JACOB GRANT
Brenna kept me updated throughout the process to make sure I was in the loop!
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September 2025 by Kat Conley
They were very helpful in the things I was looking for.
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August 2025 by Rima Bazerbashi, KW Greater Columbus
I stopped by after a long search for replacement for my brass faucet. They had the perfect match. They took the time to help me find what I am looking for, ordered and shipped it in 2 days. I couldn’t be happier. Thank you!
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May 2025 by D S
Called to confirm they close at 5 (dumbest thing ever) and asked if one of the salespeople could stay a few minutes later because we were running late. Knew exactly what we wanted to see. Was informed that’s impossible as even their lights are on timers and all shut off right at 5pm. Walked in at ten till and the first words from the guy by the door were “We close in ten minutes.” Went and sat in the car plotting our next stop and at 5pm as we pulled away all the lights were still on. We spent thousands of dollars that evening somewhere else!
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May 2025 by Mary Marucco
Lots of fun to walk through and get ideas- we looked at shower heads, faucets and lights
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April 2025 by Abby Larsen
I wouldn’t bother unless you know exactly what you want and don’t need help or you look like you have a lot of money. Otherwise, you’re completely ignored.
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April 2025 by Christine Montgomery
Beautiful showroom but the person at the front desk was politely disinterested in helping us order a faucet.
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March 2025 by Rick Proper
First I went to their Hilliard location just to find out they moved the showroom to Polaris then after driving all the way up there I learned they don't have what I need. This place is loaded with high-end luxurious items, but no longer helpful for regular folks.
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February 2025 by steve spriggs
Great selection and very welcoming.
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October 2024 by Mike Flynn
Do not goto this store. Just witnessed the manager blow off a veteran. Services ladies ignor him and act like they don't hear him. The manager didn't want to talk to him because the USAF veteran asked a technical and difficult question he asked respectfully. We where interested in the question and the manager act as if he had to go. I couldn't believe what we saw. We walked out and took our $40k to another store. Do not goto this place if your a normal person or vet.
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August 2024 by David Andreas
Nice showroom and selection. Spent about $2K with further purchases planned. Called several days later and the saleswoman ghosted me. Shipment arrived in a 20 or 30 foot trailer mounted on a skid. This truck/trailer was too large to get to my house so the shipment had to be delivered to my pickup truck on the main road. New toilet boxes are not light so I had to arrange help to unload my pickup truck later at my home. So the summary: nice taking orders but execution after that is very poor.
