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October 2024 by Mike Flynn
Do not goto this store. Just witnessed the manager blow off a veteran. Services ladies ignor him and act like they don't hear him. The manager didn't want to talk to him because the USAF veteran asked a technical and difficult question he asked respectfully. We where interested in the question and the manager act as if he had to go. I couldn't believe what we saw. We walked out and took our $40k to another store. Do not goto this place if your a normal person or vet.
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August 2024 by David Andreas
Nice showroom and selection. Spent about $2K with further purchases planned. Called several days later and the saleswoman ghosted me. Shipment arrived in a 20 or 30 foot trailer mounted on a skid. This truck/trailer was too large to get to my house so the shipment had to be delivered to my pickup truck on the main road. New toilet boxes are not light so I had to arrange help to unload my pickup truck later at my home. So the summary: nice taking orders but execution after that is very poor.
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July 2024 by Angela Migyanko
We worked with Stefani and she was incredibly helpful picking out our master bathroom remodel. She knew the products well and her suggestions were right on. Stefani took the time with us, asked us great questions, and really listened to us and what we wanted. Plus she gave us extra time! She truly was wonderful in helping us design our master bathroom. I appreciated her honesty and opinions on what looked best in our bathroom. If you are going to Ferguson Bath, Kitchen, & Lighting, I would highly recommend working with Stefani. She is one of the BEST at what she does!
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July 2024 by Arlene Armstrong
We had a great experience shopping at Ferguson’s showroom. The receptionist directed us to kitchen faucets, where we felt overwhelmed by the huge selection.
Dawn came over to help us, taking us to another area where the faucet I’d found online was installed in a kitchen display. She knows the product lines thoroughly, and she offered good advice about design, features and price. After we'd settled on a faucet, she helped us choose a soap dispenser. Then we moved to her desk to sit down and talk about bathroom exhaust fans with heaters and other options.
What started out as a chore turned out to be a fun shopping experience. And we appreciate having 90 days to return the fixtures if they don’t work for us.
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November 2023 by Gregg Fiorina
Lights, lights everywhere. But one is better off browsing the catalogs or online, by manufacturer, on a site with a good return policy. There are just too many choices for a physical store to display. Don't walk toward the light...browse towards the lights.
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September 2023 by Steve Bender
Nice lights, but lie about installing the lights cost, have a email saying buy from them and they will install. Not true
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July 2023 by Katie Campbell
We ordered appliances from here 9 months before the completion of our kitchen. We were told all of our appliances would be on time, but we waited about 3 months for our cooktop and the date for our refrigerator kept getting pushed back going into over a year of waiting. We paid full price for the appliances that were not ready and not offered a discount on the appliances. There was terrible communication. They did not let us know about the dates our appliances would be in, it was only when we called to complain that we got any information. We think it is very possible they sold our appliances to someone else at the end of our kitchen remodel. Fortunately, we were able to get a floor model subzero fridge from Jack's in Hilliard almost immediately. We were not offered any alternatives for the refrigerator or a floor model from Ferguson. We were told we would get a hood faster if we switched models, which we did, and then that was delayed too. I would not shop here for appliances. If you are designing a new kitchen, I would recommend choosing appliances that will most definitely be available when the kitchen is done, ideally in storage with your contractor before the kitchen is done (the sooner the better).
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July 2023 by Devin Durbin
Always love stopping in and seeing the latest and greatest decor! They have some awesome stuff!
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April 2023 by Timothy Kenimer
They have a pretty good selection of products but the hours are awful and staff is very unengaging. I ended up spending over $50k on appliances out of state with someone who wanted my business.
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February 2023 by Anita Howitt
They have weird horrible hours so you have to go in the middle of the day, and everything inside is overpriced. You can get good quality and modern style for much less if you just look around.
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December 2022 by Jeremy K.
Beautiful selection. Exclusively a showroom. I am remodeling two of my bathrooms currently and decided to stop by after my haircut at Hammer and Nails. I was not greeted at the door by the gentleman sitting at the desk. Which I assume is his responsibility(the desk appears to be reception?) I walked toward the bathroom area past a young lady at her desk who was shuffling some papers around and appeared to be avoiding eye contact. I greeted her and she said hello as I kept walking. At no point in the short visit did anyone follow up or approach me. Or even greet me. I felt slightly insulted and turned off by that and decided to head out. The gentleman at the desk had a meme or two up scrolling and there was not a word as I left. With so many options for purchasing, I would hope that these companies appreciate the value of someone getting out of their car and walking into their location. Bummer, could be a nice place
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November 2022 by Restaurant Rating Critic (Nyconnection)
Very awesome selections
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November 2022 by Tom Fisher
Wonderful showroom and great staff.
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November 2022 by Tyson Gillis
Elegantly the best of the best!!
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September 2022 by z f
I had planned to purchase a bath tub. This doesn't seem so unreasonable. I went to the "showroom" to see a tub because a plumber said to go to Ferguson for a good tub; he preferred that I not get a cheap one at Home Depot or Lowes. I go in and despite the fact that there are several employees milling about, nobody says anything to me. Seems like odd behavior at a fancy showroom. I have a look at some of the tubs, figured maybe they were busy (they weren't). One employee gave me an obligatory greeting, then went back to hanging around the front desk.I'm not sure what the point of a showroom is if you ignore any potential customers, maybe I'm missing something. I went to a used office furniture store in the rough part of town and they were far nicer.I later found out that you're supposed to set an appointment. What? An appointment to buy a bath tub? Do you have to set an appointment to buy a toilet here too? I'm not going to do that, this isn't the 1970s. I understand they have more of a "consultative" sales model so I suppose you do not pick the wrong toilet, you have a toilet salesperson to guide you through the harrowing process of buying a toilet, a sink or tub. Maybe they lay out your toilet choices on three brochures showing good, better best. I wonder if they push for the close on a nice new 2021 toilet. "What do I have to do to get you to buy this toilet and ride it home today?" I wonder if they would take my old toilet on trade in.Come on everyone, nobody wants to shop like this. I am going to buy a toilet (and the tub) from the manufacturer's website directly. I guess that toilet salesperson isn't going to get their cut of this sale. Shameful.
