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December 2023 by Tim Carroll
Not happy.. will go to the Cemetery rd branch for now on.
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August 2023 by Dr Pepper Airlines
This branch is literally just a big huge ATM. Waited 15 minutes on the drive through, for just a simple check deposit. The lady just kept ignoring me. NEVER COMING BACK NEVER. Only for the atm. Which sometimes doesn’t even work.Edit: I called this bank a big huge ATM. Now non of the drive thru ATM’s work.??? they don’t accept cash.Just close the damn thing.
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April 2023 by gus khater
Worst experience ever at a professional establishment. It just blows my mind to even imagine having to deal with those tellers on a daily basis. And the manger at the branch, low class. I’m sorry to do this I have never spoken ill about any establishment but this made me sick to my stomach, just cause you don’t own the place at least treat it with respect or leave the job!!!
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March 2023 by jonger1924
What horrible customer service. Can't even pick up a phone after 20 calls spread out over an hour to just say "can I put you on hold? We are busy." Instead every single call just gets ignored. Not going to be banking here much longer.
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February 2023 by May ADEL
I have issues with one of the workers at this bank . I called Carly twice on the 17th and no one answered so I left her a massege regarding a bill that I received want it to ask some information about it but until now nobody called me back which I consider very rude to egnore customers calls and not reply them. That's very disappointing.I had to go to other branch for getting the help I want.
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September 2022 by Angelica Francis
I have had to use this bank to pay rent for the past 4 months. Every time I go in, they are babbling about their personal lives and ignoring customers. They are so hard to get to work with people, and am convinced they are racist. Every time I go to pay rent, the GM there is arguing with me that I can’t pay my rent and it’s my landlords problem. I think it’s a Fifth Third problem… this is why I bank with Huntington & Chase.
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July 2022 by Johnna Magwood
Fifth third closed my account for something that happened 15yrs ago. They closed it AFTER I PROCESSED A LOAN TO GO THROUGH OF 75k !! How convenient! Moving to chase id rather pay for checking than to not get my money at all!!!
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December 2021 by Alan Phillips
I have to say? I have been to many banks, some better than others.But? Just started w/this bank.Employees are great. Mageswari, Spencer, and every teller I interacted with. So? 5 star from me.
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June 2021 by Tierra Pitts
I wanted to cash to my check and was told I had to deposit it first, but the funds would be available “tomorrow morning.” After 24 hours and no change to my account, I called the call center and was told MY funds are being held for a WEEK due to a hold the branch put on my check and there was nothing anyone could do to lift it supposedly?! I’ve never experienced this with any bank and was not given any real explanation as to why it happened. Please save yourself the trouble and bank with someone else. Chase and Huntington are great.
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June 2021 by Jeffery Brim
Don’t come here they rude af
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March 2021 by Rami Shalash
Tellers can’t even answer a simple question. Nothing they say makes sense. Choose a different bank and save yourself the hassle from the beginning. Chase, Huntington, key bank and US Bank are much easier to deal with and more convenient.
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January 2020 by Chadi Ammoury
Very rude and unprofessional team. From bank employee to branch manager.
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December 2019 by Theodore Alastair
One lady was very very rude. I told them I didn’t have enough money for a new ID because I have to pay rent and things like that. I recently changed the name on my account, and SOMEHOW it managed to undo itself. She went to talk to a banker and she came back and said without a valid ID they couldn’t cash it. They’ve cashed it before with NO ISSUES! I’m never coming back here again. I’m sick of being told that I can’t cash my check even though they’ve helped me before.
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November 2018 by Grayson Thompson
We have been using 5 3 banks for a very long time. They have always helped with any issues and the staff has always been consistent at this location unlike others. Very quick to get people through the line wether your inside or using the outside service. Only issue is I wish they were open later in the afternoon at least till 6.
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August 2018 by Jimmy Vajdak
Worst bank to deal with ever, terrible customer service. I went to purchase a car from a seller local to this branch that had a lein with 5/3. After paying off the loan with a CASHIERS CHECK he was told it would take 10 days for the lein to be released. Ridiculous. With a cash payoff and a receipt showing 0 balance it should not take 10 days. IF THAT was not bad enough it has been 14 days and no resolution in site. STAY AWAY.
