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November 2023 by Chas C.
I was thrilled at first but less than a year later, the floor is coming up in several places! There's no way this should be happening this soon. I was told, not their problem! Never again. I paid way too much for this to be happening.
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October 2023 by Todd N.
Was treated very rudely by an associate today. I spend a fair amount of money here and my clients almost always buy there flooring and tile here. I have been coming here since the store opened. I usually go to the pro desk because I'm a pro member. Pro desk person wasn't the friendliest and I was berated by some associate. I'm going to direct my clients to shop elsewhere and I will never be back to this location.
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July 2023 by Mark Pfeiffer
Sam and Brittany were of great help with my project.I was in the store several times and they were awesome. When the project was complete they helped with my return with no questions asked.
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July 2023 by S Starr
I walked in with a vague idea of what I wanted for a small home project. At first, I was overwhelmed by the vastness of the store, but soon was offered help from an associate named Seth. Seth brought clarity and creativity to my project! Sooooooo helpful!
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June 2023 by Hua Zou
This store is a great place to shop. Their employees are really helpful. I would like to recognize Kannin, Chris and Mike. Especially Kannin at Hilliard OHio store. He help me get what I need really quick, walk with me in the store back-and-forth, and load the stuffs into my car.
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June 2023 by Kimberly R.
I recently went to Floor and Decor to help my neighbors pick out tile for their upcoming bathroom remodel. We had an amazing young man named Kanin that helped us load all of the tile onto the cart and then graciously helped load it into our car. Good customer service and kidness to others is harder to find in today's world but not on this day! Kanin deserves to be recognized as wonderful employee!! Thank you
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April 2023 by Amanda Pruitt
Their sales associates and helpful and courteous. We over bought too many tile and had to return. No issues just took them back and gave us our money back without incident!
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April 2023 by Rachel Luckhart Olson
My contractor wanted me to source all the materials for a tile entryway project. I was extremely intimidated as I know nothing about flooring nor had I been to Floor & Decor before. Brittany was honestly an Angel as she helped me every step of the way, explaining and locating every material that would be needed. She was so patient as she sorted through each tile so I pick the specific ones I wanted. It was a cumbersome task as these stones are quite heavy, but she never complained once. Matt was diligent to help me load everything into my van. The attitudes of every employee I encountered were so positive and quite frankly like nothing I have ever experienced in this type of store before. I will definitely come here for any future home improvement project needs.
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April 2023 by Caleb Pierce
The staff here are great, they really enjoyed their job.
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March 2023 by Daniel Bai
One stop shop for tiles. Great place to go for your tile needs. Everyone is extremely helpful and understanding. They'll let you know what they think based on experience. Be sure to ask about the return policy. It's not all 90 days such as clearance and other items.
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February 2023 by d warmolt
Tiffany Reed was wonderful and helped us design two bathrooms. She was patient, skillful, and very knowledgeable. It was easy to schedule times with her and she accommodated our schedule. She showed us many options, ideas, and guided us to final choices. Afterwards, she followed up with us to make sure we were happy and if we had any questions. Highly recommend her. F&D give her a raise! Great service.
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February 2023 by Anita Howitt
This store is the best place to get tile. They have a ton of choices, competitive prices, and the staff are friendly. We have bought all our tile here for the past two renovations.
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February 2023 by ples bennett
We were overwhelmed, at first, with all the choices until Craig (one of the free design consultants) came along. He walked us through the whole process, helped us with color choices and products that we would need to finish the project. Craig was awesome, as I'm sure they all are. My advice is to call and make an appointment for design consultation. Or you can hope you get lucky like we did.
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December 2022 by Jonathan Sheets
Craig, the design specialist at the Hilliard floor and decor, helped to streamline my project from start to finish. He was very personable and insightful related to store merchandise. He made me want to return to the store in the future for projects.
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November 2022 by Keith and Stephanie
Craig H (designer) was amazing. He listened to everything we had to say and designed us the best shower. He helped us pick out tile and match the colors. I would recommend Craig to everyone. Floor and Decor had so many options to choose from. I had a great experience.