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February 2024 by Jeffrey Minteer
Wonderful service. Inspected my wife's car because I'm out of town for squeaking brakes and could not find anything. I told her to the breaking system was in perfect working order. The issue is most likely cause due to road grime and weather. They did not charge for the look at.I have used these guys many times for small things that I can't do myself and they've always provided wonderful service.
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January 2024 by Eli Lee
I’ve gone to this Grismer location twice now since I moved here. I chose them initially because of great reviews, and I am thrilled to say they live up to the hype! They are communicative, honest, patient, and kind. Car stuff tends to stress me out a lot, but the folks at Grismer help explain things concisely and clearly. They are always fair with pricing and even worked with my extended warranty company for payment! I honestly wouldn’t take my car anywhere else at this point.
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January 2024 by Brittany Sue
I have been to this Grismer location for years and things have always been good. I did have an incident after a routine oil change and tire rotation at the Grismer location downtown where my tire lug nuts were not placed back on (terrifying) and the Hilliard location fixed this issue for free. Unfortunately last month I had a routine tire rotation and oil change in Hilliard and today I was out driving (thankfully with my husband) and a tire was shaking and making noise. I’d noticed small noises of this over the last few weeks but it would stop and I thought nothing of it. Today it was very noticeable and my husband checked the tire and said the lug nuts were completely loose. He said this is very dangerous as your tire can fall off. When I called Grismer in Hilliard to explain what we had found they did not seem to care or offer a refund or apology. He simply said this is something that happens quickly (alluding to it not being even a possibility after my tire rotation the lug nuts were not properly secured). The fact that twice now with Grismer at two separate locations I’ve had issues with my tires not being secure after routine care is so scary. I’m currently pregnant and drive on the highway often and am just thankful nothing awful happened. If they are this careless with routine care and ensuring your tire lug nuts are not properly secured, what else are they careless about? I would recommend going elsewhere for your needs.
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January 2024 by Nancy Heller
I had a very positive experience with Grismer. I had a flat tire and contacted them and they got me right in to evaluate it to see whether they could repair it or needed to order it. Ryan, their manager, was most accommodating and the technician who assessed and repaired the tire on my vehicle was efficient and had me on my way in 20 minutes. I will not hesitate to call Grismer again should the need arise.
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January 2024 by Lisa Waby Rion
My brother referred me to Grismers. I am very happy I listened to him. Each time I've gone it's been a great experience. The pricing is reasonable and very fair. Everyone is very friendly and helpful.
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January 2024 by CJ Hunter
Went in asking for tires, brakes and an oil change. Found out I get free oil changes with new tires, win. Then I was told I didn’t need front brakes, I thought I needed. Saved me a good amount of money. They’re always friendly and knowledgeable. Special thanks to Mark!!
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January 2024 by Dublin Buckeye
When service becomes an enjoyable experience you know you have a special business. My interactions with Ryan were clear, fair and efficient. His willingness to help beyond the moment is rare and why he receives my 5 star review.
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November 2023 by Ken Caldwell
As has been the case with other locations I have worked with in years past, the level of professionalism and service at Grismer is tremendous! Mark was great to work with. He was super honest and was very can-do in helping me take care of my daughter’s need for new tires and an oil change. I feel good about trusting him with my daughter’s automotive needs moving forward. That gives me, a dad living many hours away, a sense of great relief and gratitude.
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November 2023 by Emily Bell
Great experience. Had to get a set of tires for the Jeep and we had a spark plug/ignition coil issue (misfires). Four free oil changes came with my set of tires plus a Kroger gift card (not sure on the qualification for the gift card). There were a couple other things wrong with the vehicle (doesn't surprise me), so Mark and Ryan helped me prioritize what should be taken care of now and what could be put off until tax return season. Thanks for all your help!
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November 2023 by Danielle Wilmot
Everyone was very nice and helpful! I went to Grismer after having a bad experience with the service garage at my dealership and had a much better experience. I was in desperate need of new tires and Grismer did it quickly and were communicative.
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November 2023 by Bill Bechtel
Fast service, had a tire blow out on late on Wednesday night, next day ordered tire online and had the tire replaced less than 10 minutes after arriving to shop. Easiest tire transaction i’ve ever had. Will be back next time i need tires
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November 2023 by Alex Niehaus
They were very quick, had great communication and the price was the best I found locally for a replacement tire. Their waiting room is also very nice and clean if you’re going to wait for your service! Definitely brining a vehicle to them for my next service.
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November 2023 by Paula Frank
Ryan, Mark and their staff are honest and trustworthy people. They will look into every concern and give you an honest opinion. If it’s not time to fix it then they will let you know. They are knowledgeable about vehicle care. I would highly recommend them. I’ve been bringing my vehicles here for years.
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October 2023 by Jeffery Barbieri
My first time there. Was told it would take an hour for an oil change and to rotate 4 tires. Was charged $4 a tire. This is the first time I have been charged to rotate my tires. Usually they do it for free with an oil change in other places. But instead of an hour it was closer to 25 minutes since I was the only one there at the time.The young man that did the oil change did not reset my oil percentage so the owner had him do it.Mark is a nice guy and was helpful. I am deaf so he was very patient with me and wrote everything down.I will return a recommend this place.
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October 2023 by Jennifer M
Always great service! Staff is friendly and helpful and communicates updates well. Prices are reasonable. I've had a couple emergencies come up and they have gotten me right in. I highly recommend them!
