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November 2022 by Emily M.
Absolutely the worst service I have ever received. I am convinced that they are a front for something....I filed quarterly taxes about 3 months ago. They were supposed to fix an issue on my 2020 taxes as well. After I turned in all of the appropriate tax information, I went home and took a closer look at my Schedule C and Schedule E because the numbers didn't seem right. They had incorrectly filled out LITERALLY every single line item on both my Schedule C and Schedule E. So, I went back within half an hour and fixed it. However, I went home again and noticed that they had missed literally 6 different forms that were also supposed to be filled in. Including an INT-1099 and the stimulus money. How can these fail to get included? So, I decided to go to another tax accountant, but needed my 2020 forms. It has now been 2 months with multiple complaints to their corporate office that they aren't open. Their own corporate office cannot get a hold of anyone to give me back my 2020 tax forms. It is HIGHLY sketchy, and I am personally convinced that this location is a front or something. DO NOT GO. Your taxes will be filed incorrectly, and you will not get anything back. I have filed a report to the BBB and their own corporate office has escalated this case without much success.
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October 2022 by Martin L Tinsley
I'm waiting on a compensation from h&r block that I have not received yet before this my ra
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May 2022 by Nora Liu
Do not go there!I was referred there by a friend and chose the person she recommended. I submitted my documents on March 1 and didn’t receive any updates for a whole month. So I sent a message on March 30.Didn’t hear back for another 4 days just for someone to reply that my documents were just sent to her instead and she’ll work on it asap.So I waited another week… After receiving the tax summary, I sent a message to her for a simple question before proceeding. Haven’t heard back since then and it’s been I don’t know how long…I ended up doing the taxes myself because I don’t think they’ll ever get back to me.Horrible experience, would NOT recommend!
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May 2021 by Margie Guanaguanay
They got a part of my tax return wrong and I lost $ 500
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April 2021 by Rebecca Arum
Fabulous customer service. Incredibly knowledgeable & personable.
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April 2021 by Brian Fath
Made time off to get taxes done and they said had to drop our taxes off because of Covid . They could have told us that on the phone so we didn't have to go there twice.
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April 2021 by Dan Vogel
This survey is WAY too long
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April 2021 by sarah evans
Not typically the person to write a review, but this has been a horrible experience trying to get in touch with someone. The front desk person that answers the phone has zero idea about anything I have asked nor was not helpful when I expressed to her I have called multiple times and she told me an advisor would get in touch with me next day. Never happened. Finally I called the other Hilliard location on Cemetery Road and they were great! Finally got an answer in five minutes.
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April 2021 by Eman Hijazin
Don't recommend. Don't waste your time. I was hoping they would help solve a tax refund issue for me. I gave them my file they wasted more than a year and a half of my time. They did nothing. No progress , i kept visiting and calling. They were delusional, lying and promising. Now my case is closed. After all this time they gave me my file and told me they can't help and that I should seek an advocate. Terrible service. Please don't deal with them especially Nesley Thomas.
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April 2021 by Chad G
Michele is nice and typically gets back to me in a timely manner. My tax return is accurate and I get me refund quickly most years.
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April 2021 by Susan Knoll
I think Nesley does a great job!
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March 2021 by marc dicenzo
I've used block advisors every year for the last ten or so. It's especially useful to have my filing process expedited with access to previous documents and personnel information. Otherwise the secure cloud organization and SMS reminders are useful in an increasingly web based work-day.
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January 2021 by J Ski
I had actually a bad time the lady was rude gave no services no times of openings it was not professional and I've always was before question question went to h&r block
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May 2020 by M G
The advice, direction and help given by our Advisor was solid and helpful. We were treated like more than customers.
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May 2020 by Jazzy Backyard BBQ And Sides
Our Tax Advisor was very helpful as always and thanks for the quality of service we received.
