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October 2025 by Danielle Siegel
I will not use Kroger pharmacies anymore. My last attempt to fill a prescription for foot cream at this took 3 attempts. Instead of notifying me of any issues with my insurance they simply dropped my order. I finally called them after the third attempt and told them I would pay for it out of pocket and they finally filled it. Them refusing to contact me at all about this is terrible customer service. It was foot cream.
This is not the first time I've had issues with Kroger pharmacies. I had a prescription several years ago that they just simply told me to go to another pharmacy.
Since then, I now go to Giant Eagle pharmacy and they've been nothing but friendly, pleasant, and very communicative on all my prescriptions.
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June 2025 by Jeana Mackeverican
As a patient with a rare disease, the pharmacists and their staff do an incredible job, always making sure my medication’s are ready, and in stock in plenty of time. We are extremely happy here, thankful for your care and professionalism!
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September 2024 by John Berry
I used the automated system for a refill. It said I could pick it up after 11 on 8/28. Went to pick it up at4 pm and was told anthem would not allow it to be filled until 8/30. I called the anthem to ask why. anthem informed that Kroger had not attempted to run it through. Anthem called the pharmacy and was told that it would be cheaper if I waited until the 29th but it would be ready on 8/28. I returned to the store to get it and was told that it was out of stock until 8/30 and there was nothing to be done. I asked that they call another store to get it filled. They called a nearby store and I picked it up in 15 minutes. Why did I need to spend over 2 hours going to the pharmacy 3 times and calling anthem? The pharmacy techs LIED to me. They could have sent me to another store in the first incident. This is the second time this pharmacy has lied to me to cover up their mistakes this year. I am done with them.
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August 2024 by Guettaf Mourad
The best places that I like
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February 2024 by Sara-Maissa Halfaoui
The worst pharmacy! Not to mention the welcome!??I ask the agent to send me a text message to collect my prescription, she confirms my cell phone number and assures me that I will be informed to collect my son's medication! Big surprise no text messages! I had to call a few minutes ago to learn that I had to pay the entire prescription! Not only did I call my insurance and they informed me that Kroger Pharmacy entered the wrong insurance number! Fortunately my insurance contacted the pharmacy to correct the errorI wasted my time and my child is unwell because he did not take his treatment due to poor management by Kroger PharmacyI'm very furious and it's the last time I set foot there ??I do not recommend this pharmacy to you
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December 2023 by Pam B
Great service. Most often, kids will be at the registers. Some adults need to remember that and not treat them horribly. No one was perfect as a teen. Pharmacy is awesome too. Always helpful.
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October 2023 by K Sobek
I see why this pharmacy has a terrible rating. How hard is it to notify a person that they are unable to fulfill script? I understand the inability to maintain supply, but the common courtesy of communicating the shortage should never be an issue. I’ll pay more from now on to take my prescriptions to Giant Eagle.
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October 2023 by Toni Baker
really helpful
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August 2023 by Brittani Moellendick
Called 7 mins before close and was placed on hold for the remainder of the time by the pharmacist so that she did not have to help me before close.
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August 2023 by Krystal Hill
New checkout are horrible and led to customers walking out, causing long lines and staff to slow to fix system errors issues. Stop closing express lines.
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July 2023 by Rando E.
I purchased some cooked shrimp sushi the other day at Kroger Hilliard on Cemetary Rd. The cucumbers in these rolls was so BITTER that I could barely eat several of the pieces. Modern varieties of cucumbers shouldn't be bitter. The stem end of the cucumber shouldn't be used because that's where the bitterness is concentrated if any. Don't buy their sushi until they learn how to prepare their god-awful cucumbers.
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July 2023 by John A.
The store was clean enough. The produce was not well stocked, even at 1 pm, in the afternoon. What produce was out had been heavily picked over. Many of the older people working in the store were quite nice, and polite. The younger ones were quite rude. I darn near got run over by one of them who was to busy discussing football with another young worker to pay attention to where he was going. A very strange store. I will not go back. There are many other businesses that actually WANT my money.
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June 2023 by Joel Hacker
They wouldn't do an inventory check for me, and told me that they would only speak to me once I was there in person.
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June 2023 by Abigail Christensen
I have been using this pharmacy & this Kroger location for years because of convenience. I love this Kroger, however, the pharmacists are constantly rude to me over the phone & in person. I really do not like picking up my prescriptions because of the how rude they are. There is no customer service.
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April 2023 by Gail Meyers
Only because I had to give 1 Star to be abe to leave a comment...otherwise it would have been a BIG 0 from me!!! Carly the Pharmacy Intern was extremely rude to an elderly couple in their 80s. The husband made a statement in a calm voice that the cost of a medication was too high. Carly then told the husband, "If you are going to be rude I don't have to serve you." The wife then told Carly her husband has Dementia and he didn't mean anything by what he said. The husband then too apologized. Carly did not even acknowledge the wife's statement or the husband's apology. Talk about RUDE!!!! Carly you need to learn some Customer Service Skills!!! I hope no one ever talks to your parents like that! I won't be coming back and I will be transferring my prescriptions elsewhere!!!
